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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Told to go private by NHS doctor


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Hi I wonder if someone could help me? :|

 

I've had a wart on my finger for quite sometime, my NHS doctors tried freezing it with a nitrogen gun on a few occasions which didn't work & I tried various ointments I purchased at the chemist or online plus various alternative methods but the wart just got bigger. My last visit to the doctor I was told that I would have to go private because the NHS didn't cover the removal of warts. I paid to see a private consultant who prescribed me a stronger acid treatment the prescription of which has been referred to my NHS doctor who apparently can prescribe it for me. So why couldn't my doctor prescribe it for me in the first place. Why did it cost me £155.00 to get my NHS doctor to give me something they could've given me in the first place...? :pout::

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Hi I wonder if someone could help me? :|

 

I've had a wart on my finger for quite sometime, my NHS doctors tried freezing it with a nitrogen gun on a few occasions which didn't work & I tried various ointments I purchased at the chemist or online plus various alternative methods but the wart just got bigger. My last visit to the doctor I was told that I would have to go private because the NHS didn't cover the removal of warts. I paid to see a private consultant who prescribed me a stronger acid treatment the prescription of which has been referred to my NHS doctor who apparently can prescribe it for me. So why couldn't my doctor prescribe it for me in the first place. Why did it cost me £155.00 to get my NHS doctor to give me something they could've given me in the first place...? :pout::

 

Analogy:

 

I was the appellant to the High Court.

My solicitor advocate (legal aid funded) told me to get Counsel's opinion, but I'd have to pay for it myself.

That barrister offered the opinion, then offered to present it in court, but my solicitor could do so.

My solicitor did so, successfully.

 

Should I have to pay the barrister's fee?. After all, all they did was offer specialist advice, which the solicitor used and put into action.

 

Now replace solicitor with GP, barrister with specialist, and counsel's opinion with advice on treatment.

 

Your were paying for the advice on choice of treatment rather than the physical treatment itself.

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Your Doctor might not have had the necessary knowledge of this other acid and experience of whether it might work or not. If you have not used it yet, it still might not work.

We could do with some help from you.

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Roll up a small ball of cotton wool and soak it in vinegar. Hold it on the wart with a sticking plaster with glue all the way around.

 

Renew the cotton wool, vinegar and plaster everyday for two or three weeks and the wart will certainly disappear.

 

H

46 years at the pointy end of the motor trade. :eek:

HMCTS Approved Technical Expert and Independent Motor Trade Consultant

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But vinegar doesn't smell of ammonia, it smells of vinegar.......................................

 

Plus the small quantity used doesn't smell at all.

 

Who said anything about ammonia, i don't think it would be a good idea to put that on yourself.

 

H

46 years at the pointy end of the motor trade. :eek:

HMCTS Approved Technical Expert and Independent Motor Trade Consultant

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I’m not sure I agree with you BazzaS, without knowing the breakdown of the costs. I’m assuming part of the fee is the private doctor’s consultation fee, which could have been avoided.

To adapt your anaology, if I went to a (legal-aid) solicitor and he sent me to another (fee charging) solicitor, when another solicitor in his own practice could have provided the information free of charge, I would be annoyed.

Never just to take the doctor’s word, but use every other resource at your disposal to find a solution.

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But vinegar doesn't smell of ammonia, it smells of vinegar.......................................

 

Plus the small quantity used doesn't smell at all.

 

Who said anything about ammonia, i don't think it would be a good idea to put that on yourself.

 

H

 

 

The point was H that the caustic smell of vinegar is often confused with ammonia eg: window cleaner.

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I’m not sure I agree with you BazzaS, without knowing the breakdown of the costs. I’m assuming part of the fee is the private doctor’s consultation fee, which could have been avoided.

To adapt your anaology, if I went to a (legal-aid) solicitor and he sent me to another (fee charging) solicitor, when another solicitor in his own practice could have provided the information free of charge, I would be annoyed.

Never just to take the doctor’s word, but use every other resource at your disposal to find a solution.

 

How do we know another GP would have suggested the more potent treatment?

The GP might have been the one in the practice with the greatest interest / experience in dermatology ...... hence in my analogy solicitor -> barrister for Counsel's opinion, not "solicitor to solicitor"

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How do you know he would not?

 

 

How can we have any faith in the new proposed policy of doctors giving patients 'all the options' when they are not sufficiently knowledgeable and are too busy/unwilling to seek out the answers? The private doctor, after all, was most likely trained and employed by the NHS.

 

 

Quite frankly, I would have questioned the doctor's initial response that the NHS does not remove warts. I can find no reference to this on NHS.UK to say that this is the case. Quite the reverse.

 

 

If pharmacy treatments haven't helped, your GP may try freezing the wart off with liquid nitrogen (cryotherapy). This will take a number of sessions and can be painful. It can also sometimes lead to blistering, infection and scarring.

 

If this doesn't work, they may be able to refer you to a skin doctor (dermatologist) for specialist treatments such as a minor operation, laser therapy or stronger creams.

 

 

 

 

Never just believe. Question everything.

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