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    • I am requesting your assistance to how I should go about a serious breach of my privacy that occurred during my stay at one of IHG’s hotel on Ma 2023. Having previously had items taken from my hotel room elsewhere I take the added precaution of using a security camera app on my device whenever I stay in a hotel room. The recordings are date and time stamped and it cannot be adjusted by the end user.   On this particular occasion I discovered evidence from my personal security camera recordings of a spy camera had been placed underneath my door, and can be seen moving along the base of the door for approximately 15 seconds.   The spy camera is in fact marketed as an inspection device of drains primarily but is known to be used in observing spaces difficult to enter. It is a usb endoscopic camera that has a length flexible cable that is semi rigid and can negotiate any obstruction by bending. The operator can be up to 3-4 metres away.   Infuriated as I had previously stayed with them in 2022 for 3 months at £260 per night that they would seek to question my honesty and invade my privacy. I immediately called reception and asked why they would do such a thing and if they had any concerns they were welcome to inspect my room and go through my personal belongings and ask me anything they wanted to. I was sleeping for the best part of my stay and was alone throughout.   I sent the recordings to the receptionist within the hour of finding them and I asked to speak to the manager of the hotel who I was told wasn’t present. I tried to have face to face meetings with him but he instead wrote to me denying the recordings were made at their hotel stating that they didn’t observe anyone in the corridor at the time of the recordings and that they don’t have a metal bar at the interface of the tile and carpet which corresponds to the overlying door. I rejected that statement on the grounds the video doesn’t show a bar but a reflection of light on the tile and you wouldn’t see a person outside my door because the cable is black and runs along the floor. If you don’t look for this you won’t see it. The matter was passed up to the area manager and he also denied the allegation. This is where the matter ends as far as IHG are concerned. Leading a busy work and family life I let the matter go but I found myself back at the same hotel a year later. I booked for  2 nights and was given a room facing the lobby door that led to the lifts. Unfortunately, from the hours of 3am I was woken up by the noise of the door opening and closing but also noticed shadows of a person standing in front of my door. At first I took no notice and put this down to a guest waiting for someone but the person or persons returned several times, standing outside my door for up to several minutes. I called the hotel reception and asked if there was an issue  on my floor and they said they would come up to check. They never said they would check the CCTV and as the incidents continued to happen up to 8am I called them 6 times. Given my past experience I didn’t think they took security as serious a# her establishments and made them observe the Cctv and let me know. The explanation I was given was that they could see residents there but they were heading down to breakfast. The time that I had noticed these feet by door was from 3am and breakfast started at 6.30am. It also didn’t explain why they would stand by my door for anything longer than 10seconds and if they were waiting for someone how likely is it that this scenario is played out 6 times when there was only 12 rooms per floor. Later that morning when I went down for breakfast the manager said he would move me to a room at the end of the corridor and asked me what my plans were for the day, essentially when would I be in the hotel. I stated that for the day I was out. He then said that all his staff were uncomfortable about me being a guest and said that I was not welcome there anymore. I had paid for the two nights but when it came to the end of the day I didn’t feel that I would be able to rest at the hotel given the hostility so I returned the next day to collect my remaining belongings, namely items of clothing, an iPhone charging cable and plug, and toiletries. Checkout was at 2pm and I was at the hotel at 3pm. All my belongings were gone and they couldn’t locate the items.  I plan to report the incident of the spy camera to the police, as well as the theft, and write to the hotel emphasising that this breach of privacy is unacceptable and the hotel's failure to properly investigate and address the issue is deeply concerning. The fact that I requested security checks to ensure my safety in the early hours was reasonable, yet their response to ban from the premises was excessive and even possibly discriminatory as I had revealed to them that I had been a victim of a hate crime given my sexuality. . I am seeking compensation for the infringement of my privacy, the lack of proper investigation, and the being humiliated and made to feel like an undesirable. I will request a full refund of my two-night stay totaling £390. Additionally, I will request compensation for the cost of my previous stay when the infringement occurred, which was £220. I am also considering damages for the infringement of my privacy but at a loss as to what this would equate to. I will close the letter giving them a 14 day timeframe to respond.    Is there anything you feel i need to consider here? Many thanks   
    • oF course, this is all just the start. trump is dragging it out as much as possible hoping to pardon himself, but the barrier the yanks had about admitting that a pres could be such a piece of err work has been broken and there is many more to come. His current criminal charges are extremely unlikely to result in jail time or anything other than fines  - but with some of the other charges - jail is pretty much mandatory - especially for one not only not on a first offense - but with others stacked up
    • Indeed, it’s all up to date at the moment and no missed payments and no issues from a credit file perspective everything is up to date in that sense 
    • follow it thru, plenty of time to poss arrange a tomlin or consent later on. ............   pop up on the bulk court website detailed on the claimform. [if it is not working return after the w/end or the next day if week time] . When you select ‘Register’, you will be taken to a screen titled ‘Sign in using Government Gateway’. Choose ‘Create sign in details’ to register for the first time. You will be asked to provide your name, email address, set a password and a memorable recovery word. You will be emailed your Government Gateway 12-digit User ID. You should make a note of your memorable word, or password as these are not included in the email.  then log in to the bulk court Website https://www.consumeractiongroup.co.uk/topic/466952-lowelloverdales-claimform-old-cap1-debt/?do=findComment&comment=5260464 .  select respond to a claim and select the start AOS box. .  then using the details required from the claimform . defend all leave jurisdiction unticked  you DO NOT file a defence at this time [BUT you MUST file a defence regardless by day 33 ] click thru to the end confirm and exit the website .. get a CCA Request running to the claimant . https://www.consumeractiongroup.co.uk/topic/332502-cca-request-consumer-credit-act-1974-updated-january-2015/ .. Leave the £1 PO unsigned and uncrossed . get a CPR  31:14  request running to the solicitors [if one is not listed send to the claimant] ... https://www.consumeractiongroup.co.uk/topic/332546-legal-cpr-3114-request-request-for-information-when-a-claim-has-been-issued/ . .use our other CPR letter if the claim is for an OD or Telecom Debt or Util debt]  https://www.consumeractiongroup.co.uk/topic/332546-legal-cpr-3114-request-request-for-information-when-a-claim-has-been-issued/ on BOTH type your name ONLY Do Not sign anything .do not ever use or give an email . you DO NOT await the return of ANY paperwork  you MUST file a defence regardless by day 33 from the date on the claimform [1 in the count] .............. dx
    • so you've never been issued a default notice ever and all these accounts still show on your credit file?  
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Pra group Claim form - old Mbna Credit card help


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hi sham the court sent notice of proposed allocation to the small claims track questionaire saying must be completed and returned by 16th sept and serve copies on all other parties.

 

No court date Pra as i uploaded earlier say they invite me to withdraw my defence, presumably as they believe the supplied docs are sufficient.

 

Just need to know if i've got a leg to stand on really, if i don't return these forms by the 16th it says the court could make judgement regardless.

 

cheers mm

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Just fill in and return the forms.

Send a copy to the court and another to PRA's solicitors.

There's no harm in proceeding at this stage,

whether you've got a leg to stand on or not.

 

Aside from that,

your case would appear weak to me, but if you just go along with it anyway,

my personal view is that the claimant will know that progressing as far as a court hearing involves costs to them that they'll unlikely recoup.

 

 

On that point alone, it would make settling out of court a viable option for them.

...and you'll repay less than the amount being claimed.

 

 

In my experience, their usual approach is to send you a Without Prejudice F&F offer a few weeks before disclosure is due

- the offer usually in line with the account balance they bought from the original creditor.

 

 

My feeling on this is that they know you can challenge the amount of statutory interest they've added anyway, and they'll also have to work for their judgement, so it would be a good commercial decision to get the account balance without having to work for it.

 

 

Therefore, you can counter-offer for an even lower amount that should take account of the costs they'd incur in pursuing the claim, plus the fact there is probably some penalty charges that you can add into the mix.

If you can afford to pay in one hit, great...if not, propose a Tomlin Order for affordable monthly payments and you'll avoid the CCJ.

 

Hope the above makes sense. That's how I would personally play it.

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don't you dare give in

lets see how strong they think their case is by if and how much they offer as an F&F.

 

 

whats the tiny jpg in post 99

the T&C's we've seen before?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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lets see how strong they think their case is by if and how much they offer as an F&F.

 

That's pretty much what I've said above, DX. They will offer a F&F anyway, as it makes commercial sense. Go to court and they'll win with a recon agreement - DN has already been supplied, so the scope for them to trip up from here in is quite small in my view.

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sorry sham internet is in and out like a yo-yo

my first line was great post sham..

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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hi dx i'm in till the end mate just needed a bit reassurance from sham on how things are likely to pan out

Post 99 yes they just resent the same forms,tbh although the text is tiny i could read it with a magnifying glass (every home should have one) just wondered if it was relevant it was so tiny!

 

I'm going to fill the forms today declining it being referred to the small claims mediation service

One thing do i tick yes that i agree small claims track is appropriate for this case as its for under £10k?

Other than that i'm good to go

Cheers mm

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Always agree to mediation, it could be your opprtunity to ask for a Tomlin order if its all looking a bit bleak and avoiding a CCJ altogether

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Mediation is a must!

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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And yes to Small Claims Track and name your local County Court

We could do with some help from you.

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Thanks guys done it as advised,not too thrilled that pra will now get my mobile number but doesn't mean i have to answer!

 

or signature for that matter!!

 

or can i touch out my signature email and phone number on their copy?

 

cheers mm

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1witness, just you

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

Click Here To Make A Donation

I am not legally trained or qualified, any advice i offer is gleaned from experience and general knowledge, if you are still unsure after receiving advice please seek legal advice.

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yes you can redact whatever you like from the claimants copy

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Blimey i jumped off this thread as others seemed to be better able to take care of you //

 

regarding the default notice

can you check clause 1 and 8 actually refer to what they say are there.

 

 

Also as it stands the DN is defective as it must come with another sheet of paper

namely A fact Sheet s88 (4a) of the CCA this is not provided in their evidence.

 

You need to tell the judge you distinctly remember the DN notice coming (perhaps you have a copy that matches theirs!)

made a copy and there was no s88(4A) notice included..

.consequently you put the claimant to strict proof that it was.

 

heres a case that won on this very point

 

Was the default notice valid?

Under section 87 of the Consumer Credit Act

a default notice must be served before any termination or demand for earlier payment.

 

 

Section 88 of the Act provides that a default notice must be in the prescribed form.

 

 

The Claimant served a default notice by post of 12th October 2012.

 

 

The Defendant says that the notice was defective because it gave the wrong figure for the amount due and no OFT fact sheet was included.

 

 

The Claimant explains that the difference is the amount by which the Defendant’s credit limit had been exceeded and that error was detrimental to the Claimant rather than to the Defendant.

 

 

It was the Claimant’s case that the OFT fact sheet would have been included with the default notice

and in the event that it was not there was a clear statement at the end of the notice

that the Defendant should contact the Claimant so that the sheet could be sent. T

 

 

he Defendant denied that the OFT fact sheet was sent with the default notice,

stated that she did not request the sheet and candidly admitted that she might not have read the whole letter.

 

 

No evidence was adduced before me actively saying the fact sheet had been enclosed.

The Claimant invited me to conclude that the defects in the default notice were de minimis but I do not agree.

 

 

The whole point of a default notice is that the debtor should know exactly what is owed

and it is irrelevant that any defect would be to the detriment of the creditor.

 

 

I accept the evidence of the Defendant that no OFT fact sheet was enclosed

and words inviting her to send for the missing sheet are not sufficient to remedy the defect of its absence.

 

It is unfortunately the case that many debtors in the position of the Defendant in this case do not read to the end of letters

thus the importance of documents being enclosed.

WON lloyds walked away after second hearing £10,000 2014

 

WON Mbna after 3rd hearing £5,000, 2014

 

WON Barclaycard 1st hearing £2015, 4,500

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Very interesting jack and something to consider if court happens,i'll have a look at the default notice and what they've sent again.

 

What's happening now is i've got a provisional date for the mediation phone call - which i have to confirm by calling back (they're constantly engaged but i'll get thru by monday deadline i'm sure)

 

PRA sent a transaction log,system comments and customer information notes and once again invite me to withdraw my defence and fill an expenses sheet.

 

I'm now looking for advice re mediation.

Do PRA start off wanting full amount,do i offer 10% then it's back and forth,basically what would be a good result?

I've read up on tomlin orders that were mentioned,to avoid the ccj which sounds appealing,do i bring them up to the mediator?

 

I guess if PRA think they've got enough to win they might play hardball but tbh i'm not going to be bullied and the more i read about bankruptcy why not use any spare cash to do that then pay them and the rest off for god knows how long!?

I know it's drastic but there's a letter just come from 1st credit too and i'm worried they'll all just do the same (over £22k of old debts that aren't statute barred)

 

Again any advice or experience of mediation is welcomed

 

Thanks mm

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Very interesting jack and something to consider if court happens,i'll have a look at the default notice and what they've sent again.

 

What's happening now is i've got a provisional date for the mediation phone call - which i have to confirm by calling back (they're constantly engaged but i'll get thru by monday deadline i'm sure)

 

PRA sent a transaction log,system comments and customer information notes and once again invite me to withdraw my defence and fill an expenses sheet.

 

I'm now looking for advice re mediation.

Do PRA start off wanting full amount,do i offer 10% then it's back and forth,basically what would be a good result?

I've read up on tomlin orders that were mentioned,to avoid the ccj which sounds appealing,do i bring them up to the mediator?

 

I guess if PRA think they've got enough to win they might play hardball but tbh i'm not going to be bullied and the more i read about bankruptcy why not use any spare cash to do that then pay them and the rest off for god knows how long!?

I know it's drastic but there's a letter just come from 1st credit too and i'm worried they'll all just do the same (over £22k of old debts that aren't statute barred)

 

Again any advice or experience of mediation is welcomed

 

Thanks mm

 

Hi Metalman..unfortunately I have no experience in mediation (I am too stubborn) looks like you have your hands full of old debts, are they all pre April 2007?

 

Theres not a lot to gain by just having 1 CCJ instead of 2.

 

if non are statute barred or unlikely to be by court, then there are a few ways to play it and better people to advise you. Shamrocker advocates settling if poss. PM him but get him to post as I am interested as to how things are played now.

WON lloyds walked away after second hearing £10,000 2014

 

WON Mbna after 3rd hearing £5,000, 2014

 

WON Barclaycard 1st hearing £2015, 4,500

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Yes mate they're all 2012 onwards iirc

I'm curious as to how mediation plays out but guess I don't know till the call happens, is there ways to prepare,things to hit back with hopefully someone has been through it and can advise

I'll keep you updated

 

Thanks mm

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Hi JR & Metalman

 

Yeah, I would favour an early settlement in some instances.

I just don't see the point going through the stress and committing the time seeing the claim all the way when there's a good chance a DJ will not back you on a technicality, when you can use the threat of going all the way as leverage to compromise with the claimant.

 

 

Most of aren't confident enough to convincingly argue something like the missing OFT factsheet to the degree where a DJ will be swayed - although I do get your point and think it's a valid one. However, can this be remedied, or is it fatal if the DJ sides with you.

 

my approach is to use the prospect of incurring legal costs during the process of going all the way to court to try to squeeze the claimant into a commercially viable settlement.

 

 

This is before you even show your hand, so there is also that element of doubt there too

- they don't know how good you are, and will know there's always the prospect of losing,

so accepting a reasonable settlement might prove tempting.

 

 

I wouldn't go in at 10% though, as they will deem you to just be a chancer.

I would personally knock any statutory interest off that they've added, plus an estimate of any default charges that may have been incurred while the account was live, then another chunk of 25-30% off to account for legal fees, general hassle and the prospect of losing.

 

 

Offer them that on a Tomlin Order that suits your financial circumstances....small monthly repayments over the longest term you can squeeze.

 

It's each to their own though.

PRA seem to take on debts that are easier to chase through the courts and are less speculative, hence I'd apply some reality.

If it were a Lowell claim though, I'd probably go all the way...as their claims are usually very dodgy and full of holes.

 

Sham

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