Jump to content


  • Tweets

  • Posts

    • Russia’s economy has been cut off from the global financial system - but it is still growing. Why?View the full article
    • Well done. Are you able to tell us more about how it went on the day please? HB
    • when mediation call they will ask the same 3 questions that are in their email you had to accept it going forward. simply state 'i do not have enough information from the claimant to make an informed decision upon mediation so i refuse. end of problem.  
    • Food prices, including a $40 chicken, has stoked fury and calls for big foreign supermarket chains to come to Canada.View the full article
    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Mature lady bought a used car. - hyundai Hendon - HELP.


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 2822 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Please help and advise.

Mature lady bought a used car.

In the following week there was burning smell and smoke came inside the car.

She informed the manager.

Once it happened again, she took the car in. after many arguments he had one mechanic look at it for few minutes.

She was informed everything is okay.

Few days later the car stopped. In the middle of the road. She made few phone calls and after much argument the manager got the car taken to the garage.

After many visits. Many arguments including sitting in the dealership for 3 hours per day for 3 days she was given a response.

The car internally has been damaged, it has been used so therefore only £7000 will be refunded and not the full £8000. either take the refund or else you will get nothing.

She was catholicly told as shes damaged the car internally AND if she declines the £7000 offer she will lose the car and no refund.

  1. with in 3 weeks of purchase the car was refunded.
  2. No paperwork shows any damage at point of refund.
  3. 6 hours of waiting along with 11 phone calls to find the remedy.
  4. Her health and safety was brought into question with lack of proper inspection when it was taken in.

shes very scared.

lone and worried.

Please advise if we can get her £1000 back and also what else we can do.

She lives too far for me to carry the burden and also chasing solicitors is not an option as funds are not there.

She must be helped as she used the car to look after homeless pets, people and did a lot of community work.

Now she cant do anything.

Link to post
Share on other sites

Hi

I bet you don't have anything in writing. I would be expecting a full refund and if they still refuse, take them to court.

 

If this was a recent purchase, I would be looking at the Consumer Rights Act then shove it down the dealers throat (metaphorically)

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Link to post
Share on other sites

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Link to post
Share on other sites

Since the new Consumer Rights Act, the situation is fairly simple. However, if the dealer wants to be really stupid then you will have to enforce your rights in court.

Who is the dealer?

The rules relating to sale of goods are here – http://www.consumeractiongroup.co.uk/forum/forumdisplay.php?439-Goods-ss.3-32 .

I'm assuming that this contract was made fairly recently – at least after October 2015. Please confirm this. If that is the case then the remedies contained in the new Act apply.

The purchaser has the right to reject the goods within 30 days and is entitled to a full refund – no questions asked. It sounds to me as if the fault occurred well within the 30 day deadline. This is called the "short term right to reject".

http://www.consumeractiongroup.co.uk/forum/showthread.php?448223-22-Time-limit-for-short-term-right-to-reject

I would suggest that she sends the garage a letter before action, explaining that they have failed to respect her rights under the new 2015 Consumer Rights Act and that she will begin a claim in the County Court at the end of 14 days issue does not receive the money in full by then.

She should explain that if she does go to the County Court then not only will she claim her money, but she will claim interest on it and also any expenses to which she has been put.

Tell your friend that this may seem a bit daunting, but actually it is very straightforward and we are very happy to help. Does your friend have access to a computer? It would be easier if we can help her directly she can come onto the forum.

Even if the contract was made before October 2015, frankly the rules are pretty well the same – especially for a car which displayed serious defects so quickly after the sale.

As well as beginning a County Court claim, I would suggest that she contact citizens advice and asked them to forward the complaint to Trading Standards unfortunately, there is no direct access to trading standards. It has to go through citizens advice.

Do not imagine that complaining to citizens advice will be in any way a replacement for County Court action. If the dealer is resolute – and it sounds if he is – then CA will be unable to do anything. They can simply pass on a complaint so that Trading Standards can add it to their file.

Your friend should keep a very detailed account of everything this has cost in terms of fares or other expenses – and also the time that it has taken her to challenge this – including waiting around.

All of this can be quantified in money terms and could easily add another two or £300 to the court claim.

Incidentally, I've had a look on the Internet and if this really is an official hyundai dealer using the Hyundai website domain, then I'm pretty amazed at the behaviour you are telling us about and I would have thought that some phone calls to their customer service people at their head office might solve this.

I'd be very grateful if you could take a few moments just to go through your chronology again. It would be helpful if you could express the story in a slightly more structured and bullet pointed form – including dates.

Incidentally, in order to exercise your short-term right to reject, you have to give a clear indication within 30 days that you are rejecting the item and terminating the contract.

It seems to me from what you say – that a refund of most of the money – £7000 has been made only three weeks after the purchase, that clearly the trader must have understood that the car was being rejected.

Therefore it seems to me that this requirement under section 20 of the Consumer Rights Act has been satisfied.

Link to post
Share on other sites

CAr is £8000. refund is £7000. Why as it has had a major fault. £1000 is for the internal damage the manager is claiming she caused. He said take it or F off in simple terms. all this has taken place within 30 days. car was sold and refunded in april 2016. within 22 days.

Link to post
Share on other sites

Please relax, and follow the good advice given above. You are dealing with a shady dealer, but we can help.

And do not start getting into paraphrasing what the dealer said. You NEED to stick to the exact wording. Do not stoop to their level.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Link to post
Share on other sites

  • 2 weeks later...

UPDATE 22/06/2016

Please advise on purchase of vehicle. I feel the mature lady has been robbed. she was intimdated and told ZERO refund. Take it or leave it.

Deposit: £250.00 13/03/2016

Full Payment: £5000.00 18/03/2016

Refund: £3400.00 11/04/2016

Outstanding, Remaining, UNPAID: £1850.00 as of 22/06/2016.

05/04/2016 the lady was told to wait for new log book to come before he could do anything. From repiars to refund. The suddenly stopped in middle of road. She walked to the dealership. The manager has it towed into the dealership. She was going in with smoke, smell issues. Stopped 10 minutes walk from the dealership. She refused to take the car back. She wanted refund asap.

bad smell, smoke inside she decided to take the car back. On the way back the car just stopped.

The dealership, manger said due to the fact car had been used, the damage caused the purchasers fault he would NEED £1850 for repairs etc.

he was asked to provide paperwork such as appraisal or detail purchasers fault etc and did not.

There is no signature, date on any paperwork detailing any faults. From purchase to reselling the car back to the main dealer there is NOTHING indicating any faults. No appraisal.

Phone calls, letters and emails are being ignored.

Please advise.

Link to post
Share on other sites

Firstly, have you (she) formally rejected the car? I assume so as she got a partial refund. As the dealer is playing silly buggers, I would be sending a Letter Before Action giving them 14 days to refund the rest or you will take court action.

 

Do not do this if there is no intention of following through.There are people here who can help with the layout of the claim

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Link to post
Share on other sites

From my understanding car was smelling, there was smoke. She took it to dealers on the way there it stalled, stopped. He had it towed in. She said she wanted a refund not repiar. he said wait for new logbook. on 11/06/2016 he gave partial refund stating take it or leave it after 3 hours of arugments and fault blaming.

 

So no she never i said i reject your car. however she did say refund me with in 3 weeks. well 17 days.

Link to post
Share on other sites

We don't know what caused the car to break down, was it a fault with the car or driver error?, the smoke, smell and failing to proceed suggest to me that the clutch has been burnt out.

 

This may have a bearing on the validity on some of the advice offered.

Link to post
Share on other sites

  • 2 weeks later...

The update is the following:

  1. depreciation
  2. burnt out/ damaged clutch.
  3. Service and repairs.

The above 3 reasons are being given to justify why a car refunded within 30 days of purchase minus the £1850.

£1850 was NOT refunded as the client is being accused of damaging the clutch. Less then 80 miles were done on the used car. From date of purchase to refund.

3 small local journeys were made. The lady is 48 year old recent widow who only did shopping or went to the Temple, place of worship all within “walking” distance from her home.

She has been driving for over 25 years with no issues. Last car she had for 9 years.

Please advise on next steps.

Link to post
Share on other sites

If there is clutch damage, it will be up to him to prove that was caused by her.

During the first six months, any faults are deemed to have been there at the time of purchase.

 

Three weeks claiming depreciation don't come into it. If it did, most cars for sale on car lots would have no value whatsoever.

 

Have you mentioned court action to her and if so what was her reply ?

Link to post
Share on other sites

I would suggest that if a Letter Before Action hasn't been sent then now is the time to do so. If after a couple of weeks no resolution has been agreed then the only suitabler course of action is to sue them for the full amount outstanding plus your costs.

 

I am sure someone here will be able to assist in the wording of a county court claim. As the amount owing is (relatively) small, the small claims court will deal with it and they are aimed at litigants in person but some legal knowledge will still need to be understood. The Consumer Rights Act is the first port of call and the relevent info is in the Library

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Link to post
Share on other sites

  • 2 months later...

Following is an update.

the sales manger wrote to the lady with the following.

1st april car recovered to the show room. after full inspection car has no manufacturing defect or premature wear, it was HER driving style which burnt our the clutch.

on 4th april she was not happy to own the car, wanted refund.

on 5th april she went back 3rd time now and hey offered £3200 after reviewing all options for her.

11th april she returned and agreed on £3400 refund after reviewing all options avaibale to her. they even told her to take the car and then decide.

then they took her home safely.

What they forgetting is.

Deposit: £250.00 13/03/2016

Full Payment: £5000.00 18/03/2016

Refund: £3400.00 11/04/2016

Outstanding, Remaining, UNPAID: £1850.00

1. she was told to get lost until she had her V5. without V5 she was told no refund.

2. she came back 4 times, because they would not SEE her twice. and 2 times after 3 hours wait.

3. they never gave her options. not even another car.

4. ZERO of the paperwork signed by her is it accept any fault for the clutch nor does any paper work state anything they wrote in this letter.

the manger just gave sequence of events and said she agreed. she ONLY agreed as he told her take it or leave it. with over 5 hours wasted old lady was fed-up scared and intimidated.

Advise on next steps please.

Link to post
Share on other sites

She says she wants to do everything possible to get her money back. solcitors, court etc. however lack of funds means shes scared.

 

i dont even know which kind of soloctor to talk to... if i did maybe i could find out how much it might be and chances of winning.

Link to post
Share on other sites

Claim amount...........Court issued fee .. Filed via Money Claim Online or Secure Data Transfer

 

Up to £300...............£35....................£25

£300 to £500............£50....................£35

£500 to £1,000.........£70....................£60

£1,000 to £1,500......£80....................£70

£1,500 to £3,000......£115..................£105

£3,000 to £5,000......£205..................£185

£5,000 to £10,000....£455..................£410

Link to post
Share on other sites

  • dx100uk changed the title to Mature lady bought a used car. - hyundai Hendon - HELP.
  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...