Jump to content
Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


  • Tweets

  • Posts

  • Our picks

    • If you are buying a used car – you need to read this survival guide.

      BankFodder posted a topic in Vehicle retailers and manufacturers,

      If you are buying a used car – you need to read this survival guide.
      • 1 reply
      BankFodder

      Picked By

      BankFodder,

    • Big Motoring World Enfield /Blackhorse - done over on car - @BigMotoringWrld

      ATJ posted a topic in Vehicle retailers and manufacturers,

      Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
        • Like
      • 81 replies
      BankFodder

      Picked By

      BankFodder,

    • A2Dominion - Housing Association property flooding - damning ombudsman report

      WanTToMoveOn posted a topic in Residential and Commercial lettings/Freehold issues,

      Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
      WanTToMoveOn

      Picked By

      WanTToMoveOn,

    • Post in Suing a parcel delivery company when you don't have a direct contract with them – third-party rights Copy of judgment available

      BankFodder posted a post in a topic,

      We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
      BankFodder

      Picked By

      BankFodder,
    View All
Twitter X - Include the @company's twitter name in your post title – here's why…
The UK Stands With Ukraine - 'Slava Ukraini'
Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.
Latest activity

Be very wary - Fake Phone Benefit Assessment - NOT DWP

Surfer01

By Surfer01
in Benefits and HMRC

 Share
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 3044 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Surfer01

Surfer01

Posted
Posted

This morning we had a very strange phone call from a very foreign sounding person, but not Far East. They said they were from the DWP and although they got my Christian name correct, my surname did not really make sense howevre I do have a hearing problem.

Without asking any security questions, they started asking me about what benefits I receive as I am due to a review. As we had a review last year in April I was a bit suspicious and asked if they could send us a letter like they normally do. The person refused and told me they no longer send out letters for reviews. I told them I was not prepared to discuss it any further and hung up on them.

I then phoned the DWP and asked about the review and whether they had try to contact me. I was told that I was due to a review, but they would send me a letter to notify us. The DWP also told me that no one from their department had tried to contact us by phone as that is not their preferred way of doing things due to the number of people pretending to be legit when they are not.

Please be wary when answering the phone and insist on a letter first.

  • Haha 1
Link to post
Share on other sites
Surfer01

Surfer01

Posted
  • Author
Posted

A thought has just occurred to me. Our number is unlisted, on TPS and I only use my mobile number when purchasing anything Online. Anyway how would they tie that up with us receiving any benefits? Has a government database or a banking account been hacked or did some idiot leave a laptop on a train with loads of sensitive information.

Link to post
Share on other sites
citizenB

citizenB

Posted
Posted
A thought has just occurred to me. Our number is unlisted, on TPS and I only use my mobile number when purchasing anything Online. Anyway how would they tie that up with us receiving any benefits? Has a government database or a banking account been hacked or did some idiot leave a laptop on a train with loads of sensitive information.

 

It did occur to me as well - the PPI claim companies are obviously going to stand a much better chance of making contact with someone who has a bank account that has treated them badly -but contacting someone in respect of Benefits !

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Link to post
Share on other sites
Shoelover

Shoelover

Posted
Posted

I think you should report this to the DWP. It's probably just a lucky guess that you were getting benefits by the caller.

 

I think the DWP should be made aware of this- they view this kind of thing as a security incident.

Please do not ask me for advice via PM as I will not reply.

Link to post
Share on other sites
Surfer01

Surfer01

Posted
  • Author
Posted
I think you should report this to the DWP. It's probably just a lucky guess that you were getting benefits by the caller.

 

I think the DWP should be made aware of this- they view this kind of thing as a security incident.

 

I did that straight away which is why I was able to confirm that the call never came from the DWP. However someone else may think that it is genuine and give them bank details etc.

Link to post
Share on other sites
Shoelover

Shoelover

Posted
Posted

I hope whoever took your call logged it & reported it properly. For the reason you said- to make sure that others don't fall for the deception.

 

How low can you go? Please don't be offended by this comment, but many people on benefits are very vulnerable & by definition don't have a lot of money. If indeed they are after their bank details as a [problem] then it's shocking.

Please do not ask me for advice via PM as I will not reply.

Link to post
Share on other sites
Surfer01

Surfer01

Posted
  • Author
Posted
Also, when ending a call, always end the call properly, if someone asks you to dial straight back, do not be fooled as I hear a fake dialing tone can be created and you could end up talking to the same person..

 

True. Best is ask for their name and a contact number. Then check to see if the contact number corresponds with any DWP number you may hold and then phone the DWP querying the name and number after a break of at least 10 - 15 minutes. If genuine ask to be put through. In this case the voice was so foreign I would not have understood them anyway.

Link to post
Share on other sites
Consumer dude

Consumer dude

Posted
Posted
True. Best is ask for their name and a contact number. Then check to see if the contact number corresponds with any DWP number you may hold and then phone the DWP querying the name and number after a break of at least 10 - 15 minutes. If genuine ask to be put through. In this case the voice was so foreign I would not have understood them anyway.

 

Understanding other people at the best of times is difficult, and as a reaction to stress, I often find I can't speak anyway so that immediately puts all hopes of communication into la la land as I can't understand them and I can't be understood either. lol..

Link to post
Share on other sites
jason2723637

jason2723637

Posted
Posted

"Originally Posted by Surfer01 viewpost-right.png

True. Best is ask for their name and a contact number. Then check to see if the contact number corresponds with any DWP number you may hold and then phone the DWP querying the name and number after a break of at least 10 - 15 minutes. If genuine ask to be put through. In this case the voice was so foreign I would not have understood them anyway."

 

or to be on safe side use your mobile when calling back...

Link to post
Share on other sites
 Share
Go to topic listing

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


Follow: @real_CAG

Navigation Links

Welcome
CAG Community Centre
CAG Library
Banks & Credit
Other financial Institutions
Retail
Non-Retail
Work & Social
PayDay and Short term Loans
Debt
Motoring
Legal

Latest

Our Picks


Help and Support

CAG Library
Questions about This Site
Change your notification sound
Change your profile picture - FREE!


Useful LInks

County Court Forms
MoneyClaim Online
CPR - Pre-Action Protocols
Civil Procedure Rules
UK Legislation
Youth Consumer Service

Reclaim the right Ltd

registered in the UK
reg.05783665
reg. office:-
262 Uxbridge Road, Hatch End
England
HA5 4HS

The Consumer Action Group

The National Consumer Service
×
×
  • Create New...