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Surfer01

Be very wary - Fake Phone Benefit Assessment - NOT DWP

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This morning we had a very strange phone call from a very foreign sounding person, but not Far East. They said they were from the DWP and although they got my Christian name correct, my surname did not really make sense howevre I do have a hearing problem.

Without asking any security questions, they started asking me about what benefits I receive as I am due to a review. As we had a review last year in April I was a bit suspicious and asked if they could send us a letter like they normally do. The person refused and told me they no longer send out letters for reviews. I told them I was not prepared to discuss it any further and hung up on them.

I then phoned the DWP and asked about the review and whether they had try to contact me. I was told that I was due to a review, but they would send me a letter to notify us. The DWP also told me that no one from their department had tried to contact us by phone as that is not their preferred way of doing things due to the number of people pretending to be legit when they are not.

Please be wary when answering the phone and insist on a letter first.

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Thank you for the warning

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It's good of you to put the word out, Surfer, thank you. :)

 

HB


Illegitimi non carborundum

 

 

 

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A thought has just occurred to me. Our number is unlisted, on TPS and I only use my mobile number when purchasing anything Online. Anyway how would they tie that up with us receiving any benefits? Has a government database or a banking account been hacked or did some idiot leave a laptop on a train with loads of sensitive information.

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A thought has just occurred to me. Our number is unlisted, on TPS and I only use my mobile number when purchasing anything Online. Anyway how would they tie that up with us receiving any benefits? Has a government database or a banking account been hacked or did some idiot leave a laptop on a train with loads of sensitive information.

 

It did occur to me as well - the PPI claim companies are obviously going to stand a much better chance of making contact with someone who has a bank account that has treated them badly -but contacting someone in respect of Benefits !


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I think you should report this to the DWP. It's probably just a lucky guess that you were getting benefits by the caller.

 

I think the DWP should be made aware of this- they view this kind of thing as a security incident.


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I think you should report this to the DWP. It's probably just a lucky guess that you were getting benefits by the caller.

 

I think the DWP should be made aware of this- they view this kind of thing as a security incident.

 

I did that straight away which is why I was able to confirm that the call never came from the DWP. However someone else may think that it is genuine and give them bank details etc.

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I hope whoever took your call logged it & reported it properly. For the reason you said- to make sure that others don't fall for the deception.

 

How low can you go? Please don't be offended by this comment, but many people on benefits are very vulnerable & by definition don't have a lot of money. If indeed they are after their bank details as a [problem] then it's shocking.


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Also, when ending a call, always end the call properly, if someone asks you to dial straight back, do not be fooled as I hear a fake dialing tone can be created and you could end up talking to the same person..

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Also, when ending a call, always end the call properly, if someone asks you to dial straight back, do not be fooled as I hear a fake dialing tone can be created and you could end up talking to the same person..

 

True. Best is ask for their name and a contact number. Then check to see if the contact number corresponds with any DWP number you may hold and then phone the DWP querying the name and number after a break of at least 10 - 15 minutes. If genuine ask to be put through. In this case the voice was so foreign I would not have understood them anyway.

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True. Best is ask for their name and a contact number. Then check to see if the contact number corresponds with any DWP number you may hold and then phone the DWP querying the name and number after a break of at least 10 - 15 minutes. If genuine ask to be put through. In this case the voice was so foreign I would not have understood them anyway.

 

Understanding other people at the best of times is difficult, and as a reaction to stress, I often find I can't speak anyway so that immediately puts all hopes of communication into la la land as I can't understand them and I can't be understood either. lol..

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"Originally Posted by Surfer01 viewpost-right.png

True. Best is ask for their name and a contact number. Then check to see if the contact number corresponds with any DWP number you may hold and then phone the DWP querying the name and number after a break of at least 10 - 15 minutes. If genuine ask to be put through. In this case the voice was so foreign I would not have understood them anyway."

 

or to be on safe side use your mobile when calling back...

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