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    • It's normally that information is usually given how it is stored. I.E. if kept physical then physical copies get sent out. If kept digital then digital copies get sent out. It's the idea that the information you get back is exactly how they keep it and exactly how they hold your data. It's why you'll quite often see screenshots of CRM systems on SARs and such
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    • Thanks Dx,    For some further information, the holiday was booked as a package holiday for 2. One of the 2 had to be changed, and changing costs £700 for a new flight as "tickets had been issued and they cant do a name change". I cant quite figure out how compensation works for things when it comes to package holidays.    From what I can tell  - The plane was due to land in Turks and Caicos to drop off passengers, something happened during descent, resulting in technical fault.  - The rest of the original flight from Turks & Caicos -> Montego Bay was cancelled  - A New flight was put on today, which was then delayed by 1.5hrs aswell  - Hotel was provided for the night after much hassle.  - 1.5 days, 2 evenings of holiday lost  If I understand correctly, since the original flight (LHR -> Turks -> Montego Bay) was cancelled, they are both entitled to a refund on that full flight? I can't quite work out if they are only entitled to a refund for the equivalent of Turks -> Montego Bay, or for the full LHR->Turks->Montego Bay, since it was issued as one ticket/all Virgin, and they should have arrived yesterday..?)  I can't work out how to get the cost of that compensation, or whether its a set figure, and how the loss of days of holiday is factored in   I am aware:  If you received less than 14 days’ notice of the cancellation, you are generally due compensation, awarded in pounds or euros depending on where your flight was due to depart from, according to the following scale: £220 / €250 for all flights of 1,500km or less (e.g. Glasgow to Amsterdam); £350 / €400 for all flights between 1,500km and 3,500km (e.g. East Midlands to Marrakech); £520 / €600 for all other flights (e.g. London to New York). Compensation will be reduced by 50% if the arrival time of the replacement flight doesn’t exceed the arrival time of the original flight by: two hours for flights of 1,500km or less; three hours for flights between 1,500km and 3,500km; four hours for all other flights. So I "think" its £520pp for the flight part as compensation (7500km)... but some sites say its a full refund for the flight... is it both?  Thanks,  Ryan  
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twinkle v Barclays ***SETTLED IN FULL***


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Hi

My story so far is that my first letter went out to Barclays on the 1st April. I received the standard reply with a leaflet and a date of 6th May before any decisions would be made. My second letter went out on 14th April but I am a little nervous about how far they tend to go. Need some clarifying about my next step please. I will do this!

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Guest Lueeze

Have you read the FAQ's?

 

It says that after the LBA give them 14 days then claim in court for the return of unlawful fee's....

 

Unfortunatly you will most likely need to put in a court claim before they will pay up...

 

Just be brave!

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Welcome.

 

If your 2nd letter gave them 14 days, you have to wait it out.

 

Then you sue.

Well, unless they pay up first, of course, lol. That would just be mean otherwise. :D

 

Seriously. Stick to your deadline, not theirs. They will lead you all round the houses otherwises.

 

They might make a 1/2 price offer, Barclays seem to do that. It's up to you how you proceed from there. (Me, I'm a 100% kind of girl but that's just me, lol).

 

Keep us posted. Yes, you WILL do this. Read my signature, and learn as a mantra. ;)

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Still waiting for reply from 2nd letter but it is early days. Just a query. In case I get their backs up too much is it worth opening another account somewhere? Has anyone had to do this? Thanks in advance

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Still waiting for reply from 2nd letter but it is early days. Just a query. In case I get their backs up too much is it worth opening another account somewhere? Has anyone had to do this? Thanks in advance
Always a good idea to set up a parachute just in case

25/06/08 - NatWest - Prelim letter

09/03/06 - Halifax - Settled 27/4

22/03/06 - Capital One - Settled 24/6

17/04/06 - Nationwide - Settled 8/9

 

 

Hit the DONATE BUTTON and give 5% back to support this site!

 

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As people keep telling me don't be scared. The worst they can do is loose you as a customer by shutting your account and thats how stupid they can be in the end you win as they don't get any more of your hard earned money.

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The next step for me is to file a claim. Do I need to calculate the 8% at this point and add it to my claim? Also (sorry for being a bit dumb!) do I make the claim through the Moneyclaim website? I want to make sure I get it right. Cheers

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Yes work out your interest on the Excel Spreadsheet on the site

 

Add this to you claim & submit on the Moneyclaim site

Barclays - £4k - Hearing Date 19th Sept 06

Smile - £370 - Refunded in Full

Capitla One - £100 LBA 25/5

Virgin ? Data Protection Act 25/5

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I'm a bit confused. I have sent my second letter via recorded delivery but have received no further reply from Barclays. Maybe I should bear in mind I hit two bank holiday (ha ha!) weekends in that time. Do I give them another couple of days and then file for claim or do I carry on regardless. I getting worried that I might be the one who loses. Any advice welcomed.

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I getting worried that I might be the one who loses. Any advice welcomed.

 

Well, for one thing - you must believe that what you are doing is right, therefore, a judge should follow the same.

 

It's already been indicated by a judge in a 'set-aside' hearing that the bank would lose.

 

Also, even, in the very unlikely event that you would lose, you are still only be liable for the costs that you've incurred already - unless you do something drastic, which is not very likely to jeopadise the court/case.

 

I imagine that if you are claiming for charges, that the bank would have taken more than the court costs from you in charges, probably in one hit - certainly for me the costs were less than Abbey were taking from me each month, so I had to weigh up the pros and cons.

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Advice & opinions of Dave, The Bank Action Group and The Consumer Action Group are offered informally, without prejudice & without liability.

Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

 

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  • 3 weeks later...
  • 3 weeks later...

Just thought I would keep you updated. Received a letter stating that my claim has been moved to my local court and enclosed a allocation questionaire form to be returned by the 2nd July with a court fee. Their defence seems to be the same as some previous posts and does go on a bit!

 

There are a few questions if someone could help me with; do I add the further court fee to my overall claim? Is it worth waiting until nearer the date to send the form in, as I may get a call (I hope!) with the full amount or do I try and contact Mr Jeremiah himself and see what he has to offer as some people seemed to benefited from this action? :???:

 

All help gratefully received. Thank you in advance!:)

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....and you don't need to add anything to your claim, the extra fee will be automatically added to the claim by the court. Just make sure that the bank pays the full amount, including this extra fee, in any settlement.

 

 

 

 

 

 

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  • 3 weeks later...

Just another quick update. I returned my AQ on Friday with my fee. Now time to wait again. I'm hoping to get some reply from Barclays once they see I serious. Fingers crossed!

 

Just in case what should I be thinking about doing in the mean time? Any advice?

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Hi Twinkle, my claim went in at 15:55 on Friday 30th Jun (5 minutes before the court closed).

You are slightly ahead of me.

 

 

Don't let the fatherless chillen get ya!

Don't let the fatherless chillen get ya! :grin:

 

Barclays - settled in full £4799.38 ;)

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Hi Twinkle, my claim went in at 15:55 on Friday 30th Jun (5 minutes before the court closed).

You are slightly ahead of me.

 

 

Don't let the fatherless chillen get ya!

 

It's good to see someone at the same stage as me. Will have to compare notes as we go along!

 

I don't want to think of the money yet. Not until I have it in my hands!

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  • 1 month later...

It's been a while since I last posted but here's another update.

 

Since returning my AQ I heard nothing for weeks then received a letter on the 7th August saying that my case, as a result of an order was being transferred to Cardiff County Court ( from my local court).

 

Have now received a letter yesterday, stating

 

BEFORE HIS HONOUR JUDGE G HINKINBOTTOM

 

Upon reading the Allocation Questionaires and file

 

IT IS ORDERED THAT

 

1. This claimgiving rise to important legal issues of general importance, it is allocated to the Multi-Track and transferred to Cardiff County Court for case management.

 

2. By 4pm on 1 September 2006, each party shall serve and file propsed directions through to trial. Unless either party requests a hearing, the court will then give directions through to trial without a hearing.

 

3. All matters relating to this case shall be reserved to the Designated Circuit Judge, unless expressly released by him.

 

4. Any party may apply tp set aside vary or stay this order pursuant to CPR Rule 3.3 (5) & (6).

 

 

 

Has anyone else had a letter like this? Could really do with some advice and help on what I am to supply the judge at this point. Getting a bit worried now!

 

Thank you in advance.

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My initial gut feeling is that you will now receive a very fast settlement, however I would suggest that you need to go through your claim thoroughly, and read through the information again in the FAQ's to ensure that you fully understand the legal arguments.

 

In the meantime I will alert admin to your case.

 

 

 

 

 

 

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