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    • Unsure what would be classed as appeal I first contacted the applicant then IAS. I am not aware I could appeal again as Bank state I was informed that is news to me. I would have to look through the paper work, I apologise I forget so much due to my caring duties wish I had quality time to get so much done. Will try and look tomorrow, appreciate everyone's time and input.
    • Hi, I've been reading the invaluable advice on this forum and reading about the problems with Evri and lost delivery of items.  From what I gather the initial steps after having exhausted every's own lost item claim process is to draft a Letter of Claim, I think it is called and to register with the government Money Claims.  I have got a login for Money Claims and have made an initial stab at the letter but I'm not certain I have got it right. Am I right to assume that having exhausted Evri customer service's claims process and having received the denial of any compensation because the laptop I was sending is on the non-compensatory list that my next step would be to send the Letter of Claim to them? Let me provide some basic details which I hopefully have addressed in the letter. I purchased a laptop through Amazon.co.uk which a business in Belfast sold refurbished laptops through.  They had a 30 day money back guarantee for a full refund if you have any issues with the laptop.  I have the invoice from Amazon showing the purchase.  On 27 April, 2024 before the end of the 30 day period I used their ParcelShop (inside a Tesco) to send the laptop back and have the tracking reference mentioned in the letter.  As mentioned in the letter there was they advised they could not give me or sell me any insurance because laptops are on the non-compensatory list so I just paid the normal delivery cost.  It was scanned as leaving the ParcelShop on 29 April and the tracking has been like that ever since.  After a 28 working day Evri claim process they gave the expected response that they could not provide any compensation and simply could not proceed with my claim. I was hoping to get some advice on whether I go ahead now and email this to Customer Services straightaway and should I send a hard-copy to the Evri address as well?  Or are there any steps I have missed out on first?  I believe 14 days is the reasonable period of time for them to respond so if I were to send it tomorrow, for example 12 June then I should expect a reply by 26 June, is that correct and fair?  And assuming they don't reply with a full refund then I would then go down the government Money Claims site to proceed with that? Sorry for all the questions, I want to make sure I go about it properly.  I'll continue to read through other cases on here so I can get an even better handle on the process. I attached a LOC, happy for any edits or updates that will make it even better. Thanks so much for anyone's help! Regards, Matt Evri letter of claim.docx
    • The date was 3 June. Get on MCOL now. The legal principle is that, even if you defence is late, if the other party hasn't requested judgement, then your defence takes priority and is accepted. You might be in time. When I say now I mean now.  Recently we had someone who was nine days' late and this was pointed out to them at 5:30pm.  They faffed around till 11pm.  When they went on MCOl they saw that judgement had been entered at 7pm. Every minute is vital. File the below standard defence if you still can - 1.  The Defendant is the recorded keeper of [motor vehicle]. 2.  It is denied that the Defendant entered into a contract with the Claimant. 3.  As held by the Upper Tax Tribunal in Vehicle Control Services Limited v HMRC [2012] UKUT 129 (TCC), any contract requires offer and acceptance.  The Claimant was simply contracted by the landowner to provide car-park management services and is not capable of entering into a contract with the Defendant on its own account, as the car park is owned by and the terms of entry set by the landowner.  Accordingly, it is denied that the Claimant has authority to bring this claim.    4.  In any case it is denied that the Defendant broke the terms of a contract with the Claimant. 5.  The Claimant is attempting double recovery by adding an additional sum not included in the original offer.  6.  The Particulars of Claim is denied in its entirety.  It is denied that the Claimant is entitled to the relief claimed or any relief at all.
    • Hi friends,  I’m a bit worried I may have got confused with timings here. I thought I had 33 days from my acknowledgment to submit a defence but the date added above says 3/6/24.   have I missed the date?   if so how can I apply for an exception due to my disability and problems with deadlines and dates etc (ADHD)?   what should I submit as a defence?   I’ve had no reply from BW so far    just been back on MCOL and it says 28 days from service if I completed an acknowledgment of service so does that mean 28 days from that of acknowledgement (I.e. 16/5) which would make deadline for defence 14/6?   Thanks! Panicking here.
    • Normally we don't advise playing your cards early in a snotty letter, but as you have appealed we might as well use what you wrote in the appeal against them. There is no rush, you have until 6 July to get it to them.  See what the other regulars think too. How about something like this? -   Dear Rachael & Sean, cheers for your Letter of Claim.  I rolled around on the floor in laughter at the idea you'd actually thought I'd take such tripe seriously and would cough up! As usual you'll have been too bone idle to do any due diligence.  Had you done so you would have seen that I appealed to your client.  Indeed the driver on the day is a textbook example of having done exactly what you should do when you do not wish to be bound by the T&Cs in a private car park. Of course none of that mattered to the spivs you represent but do you really want to put such a useless case in front of a judge? To be fair, your clients are very useful members of the human race - as comedians.  How I loved the page turner of their antics at The Citrus Building in Bournemouth.  It was chuckle after chuckle reading about them, letter after letter, month after month, insisting they were legally in the right, even through someone who had done just the first day of a GCSE law course could have told them they weren't.  Until the denouement - BOOM - an absolute hammering in court.  In fact - SLAM, BANG - managing to lose twice against the same motorist for the same car park in front of two different judges. Your client can either drop their foolishness now or get yet another tolchocking* in court where I will go for an unreasonable costs order under CPR 27.14(2)(g) and spend the dosh on a nice summer holiday, while every day laughing at your clients' expense. I look forward to your deafening silence. COPIED TO COUNTRYWIDE PARKING MANAGEMENT LTD   *  This word is used under licence from Brassnecked
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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what action can my employer take?


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Hi there,

 

I've been summoned to an investigation meeting at work regarding several allegations.

This is the first time this has ever happened to me, so I'd appreciate some advice on their points?

 

1. Lateness - this is a total "fair cop". This has largely arisen from agreeing to change my shifts on some days

and not realising it would clash with school run (my son is 4, so this is the first time school has been an issue)

- however, it's my fault for not communicating this well.

 

2. Making mistakes - there were two mistakes made in my knowledge.

However, my manager verbally told me "not to worry about it"

and I haven't, in my knowledge done it since - they certainly haven't told me?

 

3. The potential biggies. I have definitely done these two, and will definitely admit this, but may have been naive. The situation...

 

My 4 year old was ill (I can provide proof of this).

I was unable to get medication for depression and anxiety before that point because of this

, and, due to a recent relapse, felt it important to get it

 

There was no manager to ask for permission, and my collegue said he was happy for me to go.

However, I was spotted in town and reported.

 

I totally accept this, and was probably naive, but it has become common practice for staff members to leave for "spurious" reasons

- eg, coffee - and so I'd felt this was ok.

 

They are also stating leaving the shift 10 minutes early.

Again, agreed with colleages, and again, this has become common practice, with staff members leaving up to 20 mins early!

Again, I think I was naive, but I'd also left an ill child in the care of my husband,

who they are aware also has personal issues, and there was no manager to ask.

 

Just preparing myself - I struggle with anxiety so preperation for me is crucial!

 

I should just add my last appraisal was glowing so I definitely have a good record...

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I would expect a chat about timekeeping and standards and for you to have to keep your nose totally clean for the next 12 months.

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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That makes it sound as if you want dismissal so you can claim benefits.

 

He could sack you for gross misconduct ie theft, unless you clocked out or signed out on a timesheet when you went shopping/left early.

Give you a written warning.

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not in the slightest - sorry if that was unclear. I'm hoping to resolve this amicably so I can work well whilst here and if a new job comes, can leave well.

 

I'm aware I've mucked up, but I'm actually really scared of dismissal.

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so the procedure is investigation, then invitation to a disciplinary, then an outcome letter.

 

how long have you worked there, and when you say everyone leaves early etc - do they really?

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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You're right, that was a blanket statement. Hmm. So, it's not every day. But maybe once a fortnight or so, someone will go 10 mins early for whatever reason, without asking. It's certainly happened to me a few times where a colleague has left early without asking manager when I'm on staff. Like I said, I was naive...Just because they did it doesn't mean I should have, but it's not unheard of at all, and no one has ever been disciplined. Does that make more sense?

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Just under 2 years

 

You will no doubt appreciate that with less than two years service you have only limited protection - so long as it is not for a 'protected characteristic' - and I see none here - the employer could dismiss with little comeback. I think this may be unlikely though, but it is very important that you go into any meeting very well prepared.

 

The childcare issues are very important and you need to be very honest that whilst it should not be causing a problem, there have been occasions where these have caused some degree of lateness. You need to seek a way around these, either by making an alternative provision where possible or by looking at a more formal change of start time - a flexible working request perhaps?

 

Similarly, the issue over absence when your child was ill needs to be disclosed and you should emphasise your state of mind, not only over the illness itself and the obvious worry there, but also that you needed treatment yourself.

 

With regard to leaving early, it is little use saying that 'everybody does it' unless you can give examples. Who else does it? How often? Who agreed that they did not have a problem with the odd 10 minutes here and there? This may not make you popular with colleagues as it may well be monitored and clamped down on. Although the employer may take this into account, the fact is that you have been singled out so it is you that needs to explain your actions, not others their actions at this stage. You need to make the case that as a relative newcomer, you were led to believe that it was accepted practice, rather than it appearing that you were simply taking time off to which you were not entitled.

 

So - a bit of a mix of apology and explanation is required. Hopefully your work itself is such that you can emphasise your value to the employer and that a lesson will have been learned if they permit you to stay.

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Thanks so much, that really helps and has given me a lot to think about.

 

The shifts where there were childcare issues were ones outside my normal pattern, I'd agreed to help them out due to staff shortages. So I think there I will have to apologise for not communicating that was an issue, and to stress that I'm still happy to change shifts if it helps but might need an extra 10 mins.

 

I think the health thing is relevant, but I can see what it looks like to them...and to be honest, would have thought my employee was taking the pee on the evidence they have on this point. So will have to be clear as well as apologetic. Hmm. Got some days to make notes there.

 

Thanks again. You've helped me think through some of the issues and the best way to approach them. I think, honestly, I've been a naive idiot all round, but they have always been considerate in the past, and my record is good, so I'm hoping a warning will suffice. Going to be unpleasant all round, but hopefully not dismissal.

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Will it also help if I can show what steps I've made to avoid issues in the future? For example, and before they asked me to meeting, I set up medication delivery, made up the lateness (and more), and arranged early pick up,for my son to mean I got into work earlier. Does that sound relavent? I just want to show I do take it seriously.

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Yes - in my opinion it is always positive to demonstrate that you have made an effort to address the problem where there clearly is something that was wrong in the employer's eyes.

 

Similarly whenever hearing disciplinary meetings I was always impressed by an employee who apologised for there being a need to hold a meeting. One chap made a point of asking to speak as soon as the meeting started to read a statement. It went along the lines of 'before we start I would just like to say that I am embarrassed to find myself here today and for taking up your valuable time. I have always considered myself a good employee and sincerely hope that you permit me to remain so once this meeting is concluded'

 

they have always been considerate in the past, and my record is good

[/Quote]

 

That is a good point to emphasise.

 

Sometimes it doesn't pay to argue, but to explain and ask for help in overcoming what can be overcome, whilst promising faithfully to correct behaviour which is clearly wrong.

Any advice given is done so on the assumption that recipients will also take professional advice where appropriate.

 

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

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If I have been helpful in any way - please feel free to click on the STAR to the left!

 

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