Jump to content


  • Tweets

  • Posts

    • I returned an item bought from nike online but I have still not received the refund back into my account. When I contacted nike they said that I need to contact evri as the parcel is not delivered back to the warehouse and they can't process refund until than. When I contact evri they say that since its been more then 5 days I need to contact the merchant to receive my refund. i dont know what i should do in this case that's why i have come here to get some advice.
    • hoho how did i know it's barclays.... clickme Programmable Search Engine CSE.GOOGLE.COM ultimately there is nothing he can do until they 'resolve' the issue but it will be resolved and sorted. barclays have numerous ways to communicate with them due to illnesses that remove vocal communication. the best is the barclays app which you install on his phone. or on his PC/computer /content/dam/lifestyle-images/personal/barclays-journal/di_moment_woman_hearing_aid_phone_3_1.large.medium_quality.jpg Ways to contact us when you have accessibility needs | Barclays WWW.BARCLAYS.CO.UK If illness or disability means you prefer to communicate with us in a particular way, we’ll do everything we can to help. they might just be wanting confirmation it was him and then the A/C will be opened. dx
    • It's Barclays.  I went in to see a manager who does know me and who also knows I was previously helping this guy.  Unfortunately this particular bank do not communicate by email or letter.  Only by phone with the account holder.  It was the 2 ATM withdrawals and 1 transfer that appear to have blocked the account.  He has no-one with authority in the uk to help. He gave me authority to help and use his account to manage his affairs/ pay bills etc - but not in the format the bank require - which is that he sits with me in a branch and fills out forms.  He can't do that. I didn't understand at first why he couldn't ring the bank. Now I do. Having tried to speak to him. He's incapable of talking properly.  Dementia.   I explained this to the manager.  But he said theres nothing I can do without PoA.    Anyway, it's very sad. And I'm very upset as I've known him since I was a teen  The fact you say the council can do nothing about CTax arrears is a reprieve
    • this is not making much sense but thats not usual for the threads from you... the fact that he is abroad and ill ? he cant use a phone..... he cannot easily communicate vocally so phone is out? fullstop? can he not use a chat online facility, most banks websites have them? can you not simply write to the bank and explain this? all banks must under banking rules have methods other that voice to communicate with them 24/7 do you know the reason why the account was blocked yet? is this bank a UK bank? if this has been going on for months now you should have logically already worked these things out for yourself.......
    • well i see what they respond with from carreg as i paid them for the plate and they put it with a wrong name which is a joke   i did try dvla to register the v750 to change name to my account but say its already been joined to another account    hopefully carreg get it sorted and get a new v750 sent out
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Late payment charge Bright House


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 2854 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

I have recently moved and my bank said BH rejected payment.

I called first thing Monday morning to pay them and sort out address.

Staff where just rude and said i had to pay £15 charge

I cannot afford this and told them i want to pay what they didnt take sat. They are now asking for this weeks payment early too !!

Link to post
Share on other sites

unlawful

under fca rules.

 

 

I'd also get all the stupid insurances reclaimed too.

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Thx

Where does it say in FCA rules.

I only had my own insurance for about 6 months, does that matter or can i get it all back ?

Also they have none stop harrassed me even though payment only a few days late.

Doorstep collector is coming everyday he said.

Link to post
Share on other sites

He is not allowed to call at your house. Send an email to brighthouse and tell them your revoke all permission for them to come to your house. If they refuse and they still come, do not answer the door, and call the local police.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Link to post
Share on other sites

Good Afternoon Lyly, Thank you for your feedback.I do apologise for the experience you have recieved, so we can look int this could you please give our Customer Relations Team a call on 0800 526 069 or please email the full details to customer.relations@brighthouse.co.uk and we will be happy to help, quoting reference: 239328.Many Thanks, Jason BrightHouse Web Relations Team

Link to post
Share on other sites

You say you apologise but its an inherent part of your business method jason, as evidenced by threads on this stie and others, and even video recordings. All you do is pass the buck to the store itself, unless you can see that the police are likely to be involved, then it becomes damage mitigation.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Link to post
Share on other sites

  • 5 weeks later...

Late reply

Jason I have emailed but no one is responding to my requests.

The only result I have had is that they have stopped the doorstep collectors.

Do i need to do a subject access request for the insurance to reclaim.

Also can i only claim it back for the time i had home insurance.

Also reported fault with washing machine to be ignored twice now

Link to post
Share on other sites

Good afternoon Lyly,

 

Thank you for getting back in touch.

 

I have checked your complaint reference and have not been able to locate your email. Further to this, I am unable to find this in the Customer Relations inbox. I do apologise that it has not be found.

 

I believe the telephone call your received was from our collections department enquiring if there is anything they can do to help assist with your account, as the Customer Relations team do not have your account details.

 

Please could you re-send the email to customer.relations@brighthouse.co.uk and in the subject, please write 'For the attention of Jason CAG'. Please include your account details. This way I will personally check and ensure your complaint is dealt with.

 

Many thanks

 

Jason

Web Relations

Link to post
Share on other sites

Do i need to do a subject access request for the insurance to reclaim. - yes

Also can i only claim it back for the time i had home insurance.- no the lot..several successes already since you were last here

Also reported fault with washing machine to be ignored twice now

 

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?432591-Brighthouse-Query-DLC-OSC-odd-payment-schedule-**WON-£3468.91-thro-FOS**

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Their latest ripoff - I always make my payments over the phone by debit card on a Saturday.

My call normally goes through to the store.

 

 

Last Saturday was of course Boxing Day so I assumed that some sort of automated payment line would be in operation.

I was away over Christmas and got home just after 4pm on Boxing Day.

 

I'd received a text earlier in the day to advise that it was my due day so I could call in or phone "before 530pm".

I phoned just after 410pm, to be told by the store "sorry, the tills closed at 4pm, so can you call on Monday to make your payment?".

No problem, I thought,

 

 

I phoned on Monday morning to be told that I had to pay £11 of late payment charges as I hadn't paid on Saturday!

 

 

When I queried this, stating that the text said I had until 530pm, I was told that that was a mistake and that I should have known they closed at 4pm! :mad2:

 

I flatly refused to pay any extra charges and eventually, very reluctantly, the charges were removed.

 

A cynical and deliberate ripoff!

Link to post
Share on other sites

contact the main man and tell him that their useless systems have done this and ifthey dont rectify including removing the late payment marker, you will contact the FCA and the ICO

 

Brighthouse

 

Mr Leo McKee Chief Executive

 

Email leo.mckee@brighthouse.co.uk

Telephone 01923 488200

Website http://www.brighthousegroup.co.uk

 

Postal Address 5 Hercules Way, Leavesden, Watford, WD25 7GSM

Company Number 06250176C

Link to post
Share on other sites

Good Morning matchmaker,

 

Thank you for getting in contact.

 

I am sorry to hear you had troubles when making payment on Boxing Day. It is correct that a message was sent out stating payments would be taken up until 5.30pm as per usual opening hours. All telephones calls made to all stores were to be re-directed to our payment centre so all customers were able to make the full payment on the account.

 

Unfortunately, not all calls were diverted correctly and this was not known until the following week.

 

The late fees should have been removed which I believe has happened. I would like to apologise for any inconvenience caused during this time.

 

If you wish to discuss the situation further, the Customer Relations team would be happy to help and can be contacted on 0800 526069.

 

Many thanks

 

Jason

Web Relations

Link to post
Share on other sites

Late fees should never be applied to.any account anyway. You know they're unlawful and not a true reflection of the actual costs when sending a letter or calling them on.the phone

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Link to post
Share on other sites

Good Morning matchmaker,

 

Thank you for getting in contact.

 

I am sorry to hear you had troubles when making payment on Boxing Day. It is correct that a message was sent out stating payments would be taken up until 5.30pm as per usual opening hours. All telephones calls made to all stores were to be re-directed to our payment centre so all customers were able to make the full payment on the account.

 

Unfortunately, not all calls were diverted correctly and this was not known until the following week.

 

The late fees should have been removed which I believe has happened. I would like to apologise for any inconvenience caused during this time.

 

If you wish to discuss the situation further, the Customer Relations team would be happy to help and can be contacted on 0800 526069.

 

Many thanks

 

Jason

Web Relations

 

Well, Jason.

 

In the post today I received two letters dated 30th December (2 days after I was told that the charges were removed) intimating charges totalling £11 (2 x £5.50) imposed on 28th December for "Late Fee"!

 

Maybe I'd be better going to the FCA or Watchdog...

Link to post
Share on other sites

give the FOS a ring.

 

 

they've recent demanded brighthouse refund all charges and insurances + interest in quite a few complaints to them.

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

  • 7 months later...
give the FOS a ring.

 

 

they've recent demanded brighthouse refund all charges and insurances + interest in quite a few complaints to them.

 

 

dx

 

Do you have a link for this?

BH have suspended late fees for the past few months,

with I understand no immediate plans to re-introduce them.

 

 

There must be FOS link on the subject

I'll be damned if I can find it, and guess what nothing is on their website. Wonder why. hahahaha

 

Thats gotta hurt their profit. :) :)

We live in an unmoderated country why should the net be any different?

Bring back free speech we miss it!

Link to post
Share on other sites

In this forum

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...