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    • pop up on the bulk court website detailed on the claimform. [if it is not working return after the w/end or the next day if week time] . When you select ‘Register’, you will be taken to a screen titled ‘Sign in using Government Gateway’. Choose ‘Create sign in details’ to register for the first time. You will be asked to provide your name, email address, set a password and a memorable recovery word. You will be emailed your Government Gateway 12-digit User ID. You should make a note of your memorable word, or password as these are not included in the email.  then log in to the bulk court Website .  select respond to a claim and select the start AOS box. .  then using the details required from the claimform . defend all leave jurisdiction unticked  you DO NOT file a defence at this time [BUT you MUST file a defence regardless by day 33 ] click thru to the end confirm and exit the website .. get a CCA Request running to the claimant . https://www.consumeractiongroup.co.uk/topic/332502-cca-request-consumer-credit-act-1974-updated-january-2015/ .. Leave the £1 PO unsigned and uncrossed . get a CPR  31:14  request running to the solicitors [if one is not listed send to the claimant] ... https://www.consumeractiongroup.co.uk/topic/332546-legal-cpr-3114-request-request-for-information-when-a-claim-has-been-issued/ . .use our other CPR letter if the claim is for an OD or Telecom Debt or Util debt]  https://www.consumeractiongroup.co.uk/topic/332546-legal-cpr-3114-request-request-for-information-when-a-claim-has-been-issued/ on BOTH type your name ONLY Do Not sign anything .do not ever use or give an email . you DO NOT await the return of ANY paperwork  you MUST file a defence regardless by day 33 from the date on the claimform [1 in the count] ..............  
    • Which Court have you received the claim from ? Civil National Business Centre, Northampton MCOL Northampton N1 ? Manual Claim CCMCC (Salford) ? New beta WWW.MONEYCLAIMS.SERVICE.GOV.UK ? If possible please scan redact and upload a full page copy of page 1 of the claim form. (not the response page or AOS) Name of the Claimant ? CA Auto Finance UK Limited How many defendant's  joint or self ? One (self) Date of issue – top right hand corner of the claim form – this in order to establish the time line you need to adhere to. 02 May 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  Unpaid car loan By an agreement in writing dated 26 November 2015 and made between the Claimant and the Defendant, the Claimant loaned the Defendant a sum of money. The agreement was Regulated. The Defendant failed to make payment of the sums due and the Agreement was terminated by the Claimant. On the 7 February 2019 the balance due from the Defendant was £8,196,38. The Defendant has paid £0.00.                                                             THE CLAIMANT THEREFORE CLAIMS  1. £8,196,38 2. Contractual interest to the date hereof £0.00 3. Further interest at 10.70 per annum (£0.00) per day until judgement or sooner payment. 4. Costs to be assessed. CLAIMANTS CLAIM £8,196.38                                                                                                                                            OUR REF HXC/M0052854                                                                                                                                                DIRECT LINE 01293 596922                      What is the total value of the claim? £8751.38 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? No Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Did you inform the claimant of your change of address? n/a Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? No When did you enter into the original agreement before or after April 2007 ? After Do you recall how you entered into the agreement...On line /In branch/By post ? In Branch Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Original Creditor was FCA Automotive Services UK Limited Were you aware the account had been assigned – did you receive a Notice of Assignment? No and No Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? No Why did you cease payments? Unaffordable What was the date of your last payment? Feb 28 2018 Was there a dispute with the original creditor that remains unresolved? Yes (irresponsible lending and they did not supply all documents when CCA sent. The Terms and Conditions they sent as part of the request were different to the original Ts and Cs. Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   PRIVATE.pdf
    • Thank you. You contacted directly with the parcel broker so your best option is to proceed directly against them for breach of contract. I hope you have read enough to understand that you will not be able to rely on the Consumer Rights Act 2015. Do you understand why? Have Parcel to Go giving you a reason for declining reimbursement? Do you have anything in writing from your customer which shows that they did not refuse delivery and which identifies the actual circumstances of the situation?
    • Which Court have you received the claim from? CIVIL NATIONAL BUSINESS CENTRE, NORTHAMPTON Name of the Claimant? LOWELL PORTFOLIO LTD How many defendant's joint or self? SELF Date of issue – 03 MAY 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  1.THE CLAIM IS FOR THE SUM OF £6000 DUE TO THE DEFENDANT UNDER AN AGREEMENT REGULATED BY THE CONSUMER ACT 1974 FOR A LLOYDS BANKING GROUP PLC ACCOUNT WITH AN ACCOUNT REFERENCE OF (ACCOUNT NO. 16 DIGITS LONG). 2.THE DEFENDANT FAILED TO MAINTAIN CONTRACTUAL PAYMENTS REQUIRED BY THE AGREEMENT AND A DEFAULT NOTICE WAS SERVED UNDER S.87(1) OF THE CONSUMER ACT 1974 WHICH HAS NOT BEEN COMPLIED WITH. 3.THE DEBT WAS LEGALLY ASSIGNED TO THE CLAIMANT ON (DATE) NOVEEMBER 2016 NOTICE OF WHICH HAS BEEN GIVEN TO THE DEFENDANT. 4. THE CLAIM INCLUDES STATUORY INTEREST UNDER S.69 OF THE COUNTY COURTS ACT 1984 AT A RATE OF 8% PER ANNUM FOR THE DATE PF ASSIGNMENT TO THE DATE OF ISSUE OF THESE PROCEEDINGS IN THE SUM BE OF £0.00. THE CLAIMANT CLAIMS THE SUM OF £6000. What is the total value of the claim? £6500 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? YES, NOTICES OF CLAIM.  Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? YES  Did you inform the claimant of your change of address? NO Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? CREDIT CARD When did you enter into the original agreement before or after April 2007?  BEFORE  Do you recall how you entered into the agreement...On line /In branch/By post? I DONT RECALL Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? NO  Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DEBT PURCHASER.  Were you aware the account had been assigned – did you receive a Notice of Assignment? THE FIRST I RECALL WAS A LETTER FROM LOWELL SAYING THEY NOW OWNED THE DEBT.  Did you receive a Default Notice from the original creditor? NOT THAT I RECALL OR BEEN PROVIDED WITH THROUGH CCA REQUESTS.AT LAST REQUEST THEY SAID THEY WERE AWAITING THE DEFAULT NOTICE AND NO ACTION WOULD BE TAKEN UNTIL RESPONDED WHICH TO DATE I'VE NOT HAD OR SEEN.  Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ?  NO, I RECEIEVED LETTERS OF CLAIMS   Why did you cease payments?  i was under medical care which caused me not to work. around that time lowell had wanted me to increase my payments as it would take too long to clear the debt . i had been paying them what i was paying the bank. i explained my then health & financial position and that i was unable to do so. they put a hold on my account for a few months so i cancelled my direct debit. i made a full and final offer which was rejected. when they wanted payments to resume i explained i was in a worse financial position, still undertaking treatment and now unemployed so could not start payments as they wanted. after sending my financial spreadsheet they kept sending letters asking what i was going to do. i couldn’t see a way forward i felt stressed and under pressure so wrote that i would not be corresponding with them anymore. What was the date of your last payment? NOVEMBER / DECEMBER 2018   Was there a dispute with the original creditor that remains unresolved? NO   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? I COMMUNICATED MY FINANCIAL PROBLEMS WITH THE CREDIT CARD COMPANY, WE MADE A MONTHLY PAYMENT AGREEMENT WHICH WAS KEPT FOR SEVERAL YEARS UNTIL DEBT WAS SOLD.  
    • Perhaps you would care to read this and reflect on your continuing comparison of Israel to Nazi Germany Jugg    ALEX BRUMMER: How grotesque of pro-Palestine protesters to besmirch Auschwitz, the place where my grandparents died WWW.DAILYMAIL.CO.UK As the son of a refugee from the horrors of the Holocaust, I can feel nothing but contempt for the ignorance, gross... My elderly aunt Sussie and cousin Sheindy had been teenagers at Auschwitz and Belsen but survived and are alive to this day. What they will make of the protesters who waved flags, heckled and chanted as Israelis took part in the March Of The Living – the annual walk from Auschwitz to Birkenau – I cannot imagine. The images now circulating of the protesters are indescribably disturbing. They can only bring back memories of those final moments Sheindy shared with my grandparents when my grandmother Fanya squeezed her hand and told her to lie about her age to avoid the gas chambers. Claiming she was older, and could work, meant that Sheindy lived, not died. The outrage perpetrated by Hamas on October 7 has brought back the most terrifying memories for these two women – memories of pillage, mutilation and starvation. The Holocaust, or Shoah to use the Hebrew word, was the deliberate, industrial-scale killing of Jews.  It is bad enough that pro-Palestinian and pro-Hamas sympathisers have chosen to steal the language of the Holocaust.  Any comparison between Israel's retaliation and the monstrous genocide of the 1940s is odious and anti-Semitic
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Questions for mobile phone contract


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Hi, since discovering about unfair terms in consumer contracts & using them to get my bank charges back, I wonder if this act can help me get back what I'm owed from my last mobile phone contract.

 

The contract was 1/2 price by way of cashback. On the phone I was told that I pay full price, then after month 6, all that I had paid up till then would be put into my bank.

A few weeks after month 6 I though I'd give them a call because no money had gone into my account. I was then informed that in the T&Cs I had a 2 week window at the end of month 6 in which to send copies of all my bills recorded delivery, then they would pay the money, and I had missed it. The guy on the phone was quite smug about it & told me "well you should have read the T&C's".

If I were to demand copies of my bills using an S.A.R - (Subject Access Request) & then filed a moneyclaim to get this back, should I be confident that a judge would rule that this is an unfair term?

It clearly served no other purpose than to keep peoples money.

 

Thanks.

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Hi, since discovering about unfair terms in consumer contracts & using them to get my bank charges back, I wonder if this act can help me get back what I'm owed from my last mobile phone contract.

 

The contract was 1/2 price by way of cashback. On the phone I was told that I pay full price, then after month 6, all that I had paid up till then would be put into my bank.

A few weeks after month 6 I though I'd give them a call because no money had gone into my account. I was then informed that in the T&Cs I had a 2 week window at the end of month 6 in which to send copies of all my bills recorded delivery, then they would pay the money, and I had missed it. The guy on the phone was quite smug about it & told me "well you should have read the T&C's".

If I were to demand copies of my bills using an S.A.R - (Subject Access Request) & then filed a moneyclaim to get this back, should I be confident that a judge would rule that this is an unfair term?

It clearly served no other purpose than to keep peoples money.

 

Thanks.

 

This is standard practice for money back schemes with mobile contracts. I hold a contract on behalf of my son, and it is similar. It is £100 cash back. It also kicks in after 6 months and I have to send a £25 voucher in with the latest bill, also within a two week window. This I have done and they have paid up OK.

I think you would be on shaky ground trying to challenge this as there is a set out procedure which does work if you follow it.

 

Chris

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Yes there has been some success on these types of claims.

Although you need to check whether the contract falls within the Consumer Credit act as some do not.

You could try doing a search using the search button at the top of the page and have a read at some cases that have been featured on here.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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There are two types of scheme, those run by the networks (minority) and those run as cashback schemes provided by dealers and/or distributors. In the former case, the discount is provided as part of the contract, however the vast majority are in fact 'private deals' that are arranged 'on the side' of the main contract, and without any reference to it.

 

The first thing is the dealer is depending on people not reading the onerous terms and conditions as part of their ploy to knock back at least 50% of those applying, and that includes those who just simply forget anyway.

 

Those who DO remmber and comply with the terms quickly find out the dealership or distributor has ceased trading, and there is no possibility of making any financial return despite the agreement. There is little point in requesting a S.A.R - (Subject Access Request) from the network, as this will simply reflect the primary contract, as the cashback element has got nothing to do with them, and the actions of agents providing these deals is not enough for the network to set-aside any amount for customers caught this way - 3 has been caught particularly badly this way and has terminated 75 dealers for operating schemes that disadvantage customers, but it is has no responsibility to the customers caught in this way.

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There are two types of scheme, those run by the networks (minority) and those run as cashback schemes provided by dealers and/or distributors. In the former case, the discount is provided as part of the contract, however the vast majority are in fact 'private deals' that are arranged 'on the side' of the main contract, and without any reference to it.

 

I had one moneyback scheme by O2 (i.e. I got from a O2 shop) but the cheque sill come from a different company at the end of month 6. The good thing is that by signing up at an O2 shop is they are unlikely to go out of business unlike some tiny shops down a dark alley.

NatWest for £272:Full and final settlement: 13/11/06

Argos Card for £52.50:Paid to Argos account: 10/11/06

Bank of Scotland for £218:Full and final settlement: 25/01/07

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Agreed, the network-based ones are still fiddly, but at least you've some comeback. The distributor-based ones are more/most likely to go sour, and there is absolutely no comeback againt the network or original contract.

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The contract was with a dealer called communic8. They're still going & are one of the bigger dealers, so they are chaseable. It was for a 3 phone yes. At the time I contacted trading standards & watchdog, but got no help from either.

 

I just wonder if such a term would fall foul of the UTCCR as it is a deliberate trap & there is clearly no other reason for its existance.

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Oh - I agree it's a deliberate trap, but for tohse that chart these things properly, and effectively play them at their own game - benefit. I would agree it's unfair, but not 'illegal' as the goals are achievable a LONG as you are prepared to follow the conditions to the letter.

 

As a network, 3 are blameless on this, but they are narked at these virtual scams and have been axeing dealerships because of problems like these, as they also bring in the wrong type of punter - usually one who cannot hope to pay for the contract without the aid of a cashback, and then when it goes pear-shaped they become a bad debtor... not of the dealer, but of the network. So, they are doing somethnig, but not anything that would help you in this predicament. At best, you lose out only on that month's cashback, but if crafted really sneakily,at worst it precludes you for collecting anying at all.

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I actually had 2 phones, one for me & one for my wife, at £40 per month.

There was only one cashback payment at month 6 which would have been for £480. After they refused to pay it, I just had the tarriff set to the minimum & used them as little as possible.

 

Has anyone ever claimed their [edit] cashback after the contract has expired? Maybe the contract is not illegal, but the fact is that they owe me this money, and due to their unfair T&C's, I missed the claim window. Would a court not agree with that? Are there any examples?

 

As for 3 not being responsible at all, I can't agree. They knowingly worked with these [problematic] and were extremely unhelpful when I tried to take it up with them. Its a bit like me taking a share of a bank robbery & saying I am not to blame cos it wasn't me who robbed the bank. I will never use them again.

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Who can tell what a court decides as 'reasonable' but you run the risk of losing as the vendor could say the whole point of the promotion was to generate sales (which it did) and if the customers chose not to follow the desgnated route to a cashback, then they're not liable. The problem is there are a LOT of promotions where the T&Cs are designed to trip you - I'm in the middle of a problem with Times Newspapers, as a subscriber I get vouchers I can use as a replacement for cutting up the paper each day. The voucher says tender it in place of multiple couponse, but the current promotion contradicts this by saying the vouchers I have are specifically excluded. I don't think it's right - and the value to be is around £380, but take it to court? I can't be bothered - I should have readthe caveats earlier.

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