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  1. Just notice that they are in breach of the 45 days limit to challenge, that is provided if Tesco contacted me immediately. It is now 50 days since I was informed on 25 Oct. "In some instances the merchant may challenge this, which would be within the next 45 days. Should this be the case, we'll be in touch to explain the next steps."
  2. Unfortunately just got an email from Tesco saying that they are challenging it, so it is not resolved yet. "You recently contacted us about disputed transactions on your account with Wimbledon Holiday Lets. The retailer has challenged your disputes however, we do not currently require any further comments from you and have continued to dispute your transactions. The retailer now has another 30 days to decide whether they wish to escalate the disputes to the next stage of the chargeback process. If this happens, we will be in contact with you to advise of their response." Anyone know what will happen next?
  3. Thanks for your long reply. Breaking down your points... 1) First flight was in fact delayed to the point that even if the second flight was not changed, I will still miss it anyway. However, it probably don't matter here. Like you said, a bot (or system) did not spot the problem is quite strange. 2) Offering me an alternative, 20h before the flight, when I got my next day planned, is not exactly an alternative. I understand that the cut off date is 2 weeks before where their liability ends? If less than 2 weeks, the odds is in my favour? 3) Yes, I kept the receipts but no I did not stay at an airport hotel as non are suitable for me as I was travelling with a 2 & 5 yo (also the reason that some of the alternatives they offered were not suitable/possible) so I need a 4 pax family room. 4) I did ask but the person on the phone said I need to contact Customers Relationsion (or something like that, basically a claim?) as he is only responsible for rebooking. I did ask again at check in and was told the same. 5) Yes, I kept all the receipts and paid on card, so the payments are all on one statement. 6) I may consult TS on this, they did help me along with my Section 75/Chargeback for a dodgy booking for this very same trip. It is just a little embarrassing to keep asking them as they are also going to assist me in a historic claim now. Perhaps CAB or something?
  4. The forum is a general travellers forum, with a BA sub forum with some BA staffers advising on a personal capacity. Most members are the "stuck up" type with status and complain about having a pax in the middle seat on a domestic flight type, if you know what I mean. And some points for clarification: 1. While I was notified, there was nothing in the notice that I have to contact them. 2. They contacted me with the alternative flights 20h before the (first) flight. 3. Even as close as 24h before the first flight, I got the standard automated email about covid, indicating that it is going ahead, as booked, with their systems not sensing any problems. 4. And finally, yes, I had travelled. Surely, when I was notified of the flight change, and in any case, within 2 weeks of the flight, I should also be offered the 3 options you listed, not 20h before? All I got was an email telling me that the connecting flight had changed time without anything else.
  5. Right, following my recent trip to London, I was delayed a total a 24h by BA due to a flight change. Timeline of events: Flight booked - June 2021 2 weeks after booking, got a email saying that my connecting flight had been moved 1h earlier, so I have -5m to make the connection. Meaning my first flight will arrive 5 minutes after my second flight had departed. Now, that email did not offer me a change to an alternative or instruct me to contact them. I asked on the BA forums (not official) and I was told that the flights are "ages away", I am "panicking over nothing" and, this is the best one, "the system will pick up problems like these". So I did nothing. And nothing. Until 20 hours before my first flight, they phoned me up. They offered me a flight 3 hours earlier so that I can make my connection, which I refused as it will cause disruption to my day. So they put me onto the next day's flight as my connection is the last flight of the day. There is an option of the first flight of the day which I also refused. Either way, even with the first flight, it will still put me over 12h later than the booked time. My question is, does this makes me eligible for compensation? I am not quite up to speed with the post-Brexit rules, but I believe the timeframes still apply? Thanks
  6. Final update. After 3 months of toing and froing with Tesco where they kept asking for the same information and also communication that I do not have (remember the property is not responding), I sent them a strongly worded LBA letter and reply via their silly online system and email, they finally put through the refund. I had my TS on standby to take it further if they refused this LBA (which I ran it by them before sending out).
  7. Hotel.com actually escalated the issue and I received an email from them saying that the refund had been issued. However, speaking to Tesco yesterday, nothing had came through. I did reply to the hotel.com email stating that. Also, my TS had looked at hotels.com terms and condition, it seems that it is mainly between me and the provider now. TS advised me to go to Tesco as they are "jointly liable" for this breach of terms and conditions, which will probably be the correct route to go down. Tesco had asked me to wait a week before putting in a Section 75, and I have to comply with that (I think).
  8. Em, if you read my first post, the hotel (property actually) is not answering phone calls or responding to emails or messages sent via hotel.com.
  9. I am getting emails from hotel.com saying that the refund had been processed/issued. However, when I phone Tesco up yesterday, they said that there were no refunds on the system. They suggested waiting another week and check with them again. If nothing is forthcoming, use the online form to do a Section 75. They seem more willing to help this time round. Yes, I understand what you are saying about I "only have so many days" but the booking is for Oct, so technically, it had not happened yet.
  10. Not yet, I had problems with Tesco refusing any liability about another incident 2 years ago (look on my profile for that post) causing me to lost £300. This time, I am going full force in writing with Trading Standards. Calling them is pointless.
  11. Update, after 2 weeks, there is still no refunds showing up on my credit card statement. Contacted Hotels.com and they still say I need to contact the property. However they are writing an email to the property too but I am not holding my breath for it. So I am contacting Trading Standards to see what else to do next to get the money back via Tesco.
  12. Like I said, check on my profile on my last previous posting. I was done over by Tesco for £300+ even everyone (here or TS) said they should be equally responsible and reverse the transection, I allow them to drag it out too long and lost that money. This time, it is a even bigger amount (£595 + £90 + £30). As you said, taking money when they are not supposed to + radio silence = alarm bells. Plus taking the remainder so early impacted my cash flow (CC bill due now) and I still need to book a new place. No happy, so not going to mess about with anyone anymore. According to hotels.com FAQ: Refunds for credit and debit card payments We will process your refund and credit the card you used to pay for your booking within 24 hours. The credit may take 7 days to post to your account and 2 billing cycles to show on your statement. If you have not received a credit within 7 days, please contact your bank or credit card company.
  13. I actually got a reply back from the local Trading Standards (working in the same department as them means I can email their manager directly) and this is what they say. "I have now had a look at the Hotels.com terms and conditions and they do state that for the booking you made they act only as intermediaries and payment is with the accommodation provider so by accepting this criteria there is implied permission for your financial information to be given to the provider. The conditions do also state that you should get notice of any cancellation charges from the accommodation provider on making the booking so you should check for this in any confirmation email st see if there are any cancellation charges. S75 would apply if anything other than the cot was paid using the credit card. If the payment of £416.50 should not have been taken until September then the accommodation provider is in breach of contract and by law Tesco Financial is equally liable." der." Now, that answers my question about why the property appears on my bill instead of hotels.com. Cancellation charge, well, here is my terms of booking: Cancellation policy Free cancellation until 11:00, 06/10/2021 (GMT+00:00) If you change or cancel this booking after 11:00, 06/10/2021 property’s local time (GMT+00:00), you won’t be refunded any of the payment. Now, it is the last one that is most interesting, if you look at my profile, my previous post before this one, it is another S75 with Tesco and they ignored all my claim, going as far as putting the blame back onto me. If they are indeed liable for this one again, I am not letting it go.
  14. Yes, I saw 3 separate transection in May right after I booked and phoned them straight away. The call was answered and the person was totally familiar with my booking, which kind of made me feel a little safer. That's why I do not want to pull the trigger and cancel right away now. I am giving them a little benefit of the doubt that something had happened. But I think if I still cannot get hold of someone by tomorrow, I am cancelling. I took the option of 30% now and then the rest 30 days before, as confirmed by hotels.com. It is quite alarming that my card details were provided to the property without my knowledge, not to mention the unexpected hit on my cash flow. I always thought hotels.com is the one processing my card. I also went for the more expensive free cancellation option, so in theory, I should lose nothing. The concern are the £30 and £90 separate transactions and the fact that the payment was not processed by hotels.com. If the property refuses to refund, will hotels.com be able to enforce it?
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