Xercise4Less/Harlands/Debt Management Plan

[Danie1le]

It looks like they have stopped responding to my social media posts insisting I message them.

 

Should I take any further action or just wait and see if X4L/Harlards/CRS/Spratt send me anything else? Would it be worth writing to X4L CEO or just a waste of time?

[Danie1le]

I've had an e-mail from X4L this morning asking me to provide the proof of delivery which I will do tonight.

 

Good morning,

 

Please send over the proof of delivery that you have.

--

Healthy Regards

 

Will

 

[Bazooka Boo]

Send the clowns a copy of the proof of delivery, along with your continued disgust at their treatment of their customers, and tell them that they have still failed to satisfactorily resolve or even address your complaint, and as such you demand that the complaint be escalated within their own complaints procedure.

 

Emailing the CEO is not a bad idea at all, and be sure to inform them of all the names of the staff they employ who are obtaining wages under false pretences.

 

And again, social media! Explain to the public how they ignore its customers when a problem arises.

[Danie1le]

Thanks for your advice, I have sent them the proof of delivery along with this...

 

Please find attached copies of my letters dated 28th October 2015 and 2nd January 2016, along with the proof of postage reciept, if you type the barcode number into the Royal Mail website there is your proof of delivery. These are the letters that you decided to ignore and claimed not to have recieved. I have already provided you with proof that I entered into a Debt Management Plan with Step Change in October.

 

I stress my continued disgust at Xercise4Less' treatment of it's customers, you have still failed to satisfactorilly resolve this issue or even address my complaints, having ignored me on three occasions. I demand that this is escalated within your own complaints procedure and I will be writing to your CEO if my account is not closed and all collections activity ceased.

[slick132]

If they haven't replied within 7 days, let us know and we'll see how we can turn up the heat for X4Less.

 

[Bazooka Boo]

Excellent, that reads stern enough, they should be under no illusion that you're not going to take their abysmal service lying down.

[Danie1le]

I think we have a result!

 

Thank you for sending this evidence through

 

 

I have recalled your membership from CRS and removed the charges

 

 

If you receive any further correspondence from CRS within the next 5 working days please ignore this as it will have been sent in error.

 

 

Kind regards

 

 

Esther

[slick132]

Hi Danielle,

 

An excellent result although we need to see that Harlands/CRS actually drop your case.

 

Nearly 6 months and over 80 posts, but you got there in the end !!

 

[Bazooka Boo]

Excellent, a shameful outfit.

[Danie1le]

Should I reply to that or just leave it be now and wait to see if I recieve anything else?

 

I'd like to thank you both very much for your help and advice over the last six months, it has been very much appreciated!

[Bazooka Boo]

I personally would leave it at that, and wait and see if they continue to rattle your cage.

[slick132]

Agreed.

 

Do nothing more at all unless Harlands/CRS, Zinc or Spratt Endicott contact you further.

 

[Danie1le]

Just as I thought this might have been over I have received an e-mail from Spratt Endicott today (at 18.40 - strange time?) saying they have been trying to contact me (they haven't) and asking me to give them a call which I have no intentions of doing so.

 

Should I just let X4L know that I am still being contacted and demand that this is stopped?

[slick132]

Hi Danielle,

 

I'd contact Esther at X4Less and tell her :-

 

I've been contacted by Spratt Endicott, solicitors instructed by Harlands/CRS.

 

I assumed I'd heard the last from Harlands/CRS, etc but the harassment continues.

 

I require written confirmation from you that there will be no further demands from anyone.

 

Failing this, formal complaints will be made without further warning to The CMA and Trading Standards.

 

[Danie1le]

Thanks Slick, I have done just that. I will let you know of any further responses.

[Danie1le]

Tonight I have received another e-mail from Spratt Endicott, exactly the same message as before...

 

Dear ___________

 

We have been trying to contact you. Please could you contact us on 01295 204074 regarding our reference ######## between 9.00 am - 5.30pm Monday to Thursday and 9.00 am - 5.00pm Friday.

 

Alternatively, you can reply to this email and we will respond accordingly, it is important that we speak with you.

 

Yours sincerely

 

Customer Services Team

[slick132]

Hi Danielle,

 

Did you get any reply from Esther at X4Less and did you write by letter or email.

 

There's scope here to make a formal complaint or seek compensation for the continued harassment but we'll need to think this through first.

 

[Danie1le]

Hi Slick,

 

I have had no reply from Esther and X4Less. I wrote by e-mail, I just replied to her last e-mail.

[slick132]

Hi Danielle,

 

Do you want to just get Spratts to back off ...............

 

.................. or do you want to kick up more of a fuss; and demand compensation (no guarantee you'll get any though); and report Spratts to the SRA.

 

Edited June 23, 2016 by slick132

[Danie1le]

Hi Slick,

 

While compensation would be nice I really just want them to back off and for this to all be over.

[slick132]

Email reply to Spratts :-

 

I refer to your email of 22nd June.

 

At the end of April, I received confirmation from the gym that they accepted I owed them nothing and that Harlands/CRS would cease any further contact.

 

Unless you confirm that your demands will cease immediately, I will make a formal complaint to The SRA after 7 days.

 

I'd also email Esther at X4Less :-

 

I wrote to you on xxdate but have had no reply.

 

I was yesterday contacted again by Spratt Endicott, solicitors instructed by Harlands/CRS and I have no idea why they continue to harass me.

 

Xercise4Less are responsible for the actions of Harlands/CRS and other parties and, if I take action for this continued harassment, Xercise4Less will be held accountable.

 

I require your written confirmation within 7 days that Harlands/CRS and anyone instructed by them will immediately cease further harassment of me.

 

[Danie1le]

Thank you so much for your help slick.

 

I have sent the e-mails and have had an immediate reply from Spratts.

 

Dear _______

 

Thank you for the reply.

 

I can confirm that the email was sent in error to you and that your matter with us is closed.

 

Regards

[slick132]

Hi Danielle,

 

I've been here too long to presume this is definitely the end to your case.

 

However, it would be nice if this really was the last contact from any of the Harlands Clowns.

 

[Danie1le]

Thanks Slick,

 

I will let you know if I have any further communication from any of them.

[Bazooka Boo]

Ha ha yeah, no apology, just the usual 'Admin error' knee jerk response.

 

IMO that wouldn't be good enough, an 'email sent in error' means that some one is not doing their job and needs their P45, OR financial compensation should be given.