Direct Line/RBS PPI problems

[ajnotts]

Hi, I had a loan for around £12500 with Direct Line around ten years ago, I have sent a PPI claim off to RBS who are saying I need to contact Direct Line for the account number for the loan as the have no record of this.

 

I have contacted various different numbers for Direct Line but as they no longer do loans this is proving a very difficult exercise to get the answer that I want.

 

Does any have any ideas as to where I can turn to obtain this information from Direct Line as it would be most appreciated.

[unclebulgaria67]

Contact Direct Line head office. They will have a number related to the old loans they offered.

[ajnotts]

Called Direct Line Head Office yesterday and spoke to Consumer Relations who could not assist me, have contacted them on Facebook and someone on their is looking into this but so far no joy, will try Head Office again.

[unclebulgaria67]

It would appear that Direct Line handed back responsibility to RBS, so it is RBS dealing now.

 

http://personal.rbs.co.uk/global/ppi.html

[ajnotts]

I have been advised of this, the claim is with RBS but they are stating they have no records for Direct Line that are over ten years old.

[maroondevo52]

Hi,

 

I take it you have no paperwork related to this loan, it could be worth your while sending RBS a full Subject Access Request and see what that comes up with.

I had a PPI refund from RBS last year for an old credit card from 1999, they will tell you anything to fob you off.

 

Seems RBS did own Direct Line until selling it's remaining interest in Feb 2014.

 

These address's are from a few years ago...

 

Direct Line

PPI Mis-sells Complaint Team

1 Hardman BoulEvard

Manchester

M3 3AQ

 

PPI Customer Concerns Team

Royal Bank of Scotland Group

PO BOX 833

5th Floor

1 Hardman Boulevard

Manchester

M3 3AQ

[ajnotts]

No I have no paperwork and the loan is at least 10 - 15 years old, I contacted RBS this morning as Direct Line gave me their number as their PPI claims number, the female who answered was extremely unhelpful and I advised her that as I see it they are just using this as a fobbing off tactic and just being deliberately awkward to try and put me off but they'll have to try a hell of a lot harder to do that.

 

Would I send the SAR to RBS though or Direct Line?

[maroondevo52]

 

Would I send the SAR to RBS though or Direct Line?

 

I'd go with Direct Line.

[ajnotts]

Any ideas on best Direct Line address to send this to?

[maroondevo52]

Data Access Team

UKI,

Churchill Court,

Westmoreland Road,

Bromley,

BR1 1DP

[ajnotts]

OK, I'll wait to see if Direct Line come back with anything on Facebook if not I'll go down the SAR route.

[maroondevo52]

OK, I'll wait to see if Direct Line come back with anything on Facebook if not I'll go down the SAR route.

 

Good luck, I hope you get it sorted.