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Hi, I had a loan for around £12500 with Direct Line around ten years ago, I have sent a PPI claim off to RBS who are saying I need to contact Direct Line for the account number for the loan as the have no record of this.

 

I have contacted various different numbers for Direct Line but as they no longer do loans this is proving a very difficult exercise to get the answer that I want.

 

Does any have any ideas as to where I can turn to obtain this information from Direct Line as it would be most appreciated.

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Contact Direct Line head office. They will have a number related to the old loans they offered.

We could do with some help from you.

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Called Direct Line Head Office yesterday and spoke to Consumer Relations who could not assist me, have contacted them on Facebook and someone on their is looking into this but so far no joy, will try Head Office again.

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It would appear that Direct Line handed back responsibility to RBS, so it is RBS dealing now.

 

http://personal.rbs.co.uk/global/ppi.html

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

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If you want advice on your thread please PM me a link to your thread

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Hi,

 

I take it you have no paperwork related to this loan, it could be worth your while sending RBS a full Subject Access Request and see what that comes up with.

I had a PPI refund from RBS last year for an old credit card from 1999, they will tell you anything to fob you off.

 

Seems RBS did own Direct Line until selling it's remaining interest in Feb 2014.

 

These address's are from a few years ago...

 

Direct Line

PPI Mis-sells Complaint Team

1 Hardman BoulEvard

Manchester

M3 3AQ

 

PPI Customer Concerns Team

Royal Bank of Scotland Group

PO BOX 833

5th Floor

1 Hardman Boulevard

Manchester

M3 3AQ

 
 

Any advice I give is honest and in good faith.:)

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RIP: Rooster-UK - MARTIN3030 - cerberusalert

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No I have no paperwork and the loan is at least 10 - 15 years old, I contacted RBS this morning as Direct Line gave me their number as their PPI claims number, the female who answered was extremely unhelpful and I advised her that as I see it they are just using this as a fobbing off tactic and just being deliberately awkward to try and put me off but they'll have to try a hell of a lot harder to do that.

 

Would I send the SAR to RBS though or Direct Line?

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Would I send the SAR to RBS though or Direct Line?

 

I'd go with Direct Line.

 
 

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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Data Access Team

UKI,

Churchill Court,

Westmoreland Road,

Bromley,

BR1 1DP

 
 

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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OK, I'll wait to see if Direct Line come back with anything on Facebook if not I'll go down the SAR route.

 

Good luck, I hope you get it sorted.

 
 

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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