Three Mobile trying to charge me after I cancelled

[andykent]

I took out a SIM only phone deal with Three on 29th June.

 

 

I cancelled this with them on 1st July.

 

 

I sent them a clear email of which I have record, and they acknowledged receipt of it.

 

 

I spoke to them now and they are telling me that "due to data protection" they could not cancel my account

based on my written request, and since they were subsequently unable to complete the cancellation by phone

, they have kept the account open and continued to charge me.

 

 

They have cancelled the account now, but say I have to pay the line rental for the intervening 2 months.

 

They did try to call me a few times but I can rarely answer the phone as I'm extremely busy;

I was on the line with them once for about 20 mins and had to give up as I had other calls waiting.

 

Should they not have accepted my written cancellation? Do I really have to pay this bill, for 2 months of a contract I didn't used and cancelled in wrting?

[unclebulgaria67]

I took out a SIM only phone deal with Three on 29th June.

 

 

I cancelled this with them on 1st July.

 

 

I sent them a clear email of which I have record, and they acknowledged receipt of it.

 

 

I spoke to them now and they are telling me that "due to data protection" they could not cancel my account

based on my written request, and since they were subsequently unable to complete the cancellation by phone

, they have kept the account open and continued to charge me.

 

 

They have cancelled the account now, but say I have to pay the line rental for the intervening 2 months.

 

They did try to call me a few times but I can rarely answer the phone as I'm extremely busy;

I was on the line with them once for about 20 mins and had to give up as I had other calls waiting.

 

Should they not have accepted my written cancellation? Do I really have to pay this bill, for 2 months of a contract I didn't used and cancelled in wrting?

 

Yes written cancellation instruction should have been accepted, as long as it contained your information and was signed. It may not be a cancellation method detailed in the terms and conditions, but that does not give them right to ignore it.

 

Suggest a letter to their head office saying that you will take the matter further with the ombudsman if they don't cancel per your original written cancellation instruction which they received.

[fkofilee]

[email protected]

 

The exec team will sort it.