Is a good will gesture binding?

[simonbri123]

Hi all.

 

I run a business that repairs tablet devices.

 

A customer came to me to have a screen repaired which I repaired with a 3 month warranty.

 

The customer returned to show his screen was lifting up.

This was due to his battery swelling inside the device, not because of the work I'd done

 

. I replaced the screen again as I broke it when I tried to push it back into place over the swollen battery, so then I also replaced the battery as a 'good will gesture' and I didn't provide a warranty for the battery as it wasn't paid for

 

. A month later, this battery now will not charge and I am of the opinion it's because of the inner workings failing due to the initial drop.

 

Did I enter a contract by agreeing to replace the battery free of charge as a good will gestur or is it not my responsibility?

 

If I replace the battery, the same thing will happen or another problem.

 

All comments welcome.

 

Thanks

Edited July 31, 2015 by simonbri123

[aburobert]

Does a receipt exist for the battery or for any of the work done? If yes what does it specify was done?

[dx100uk]

Gogw is just that

As long as the customer understood this

IMHO you are not liable etc

 

You seem to have a rapour with the customer....

Explain your thoughts and that you cannot continue to finance

What appears to be a different fault. Related to the droppage

 

It might serve you to demonstrate it with a charged battery

 

DX

[simonbri123]

No receipt exists for the battery repair, just a card payment receipt for the screen repair.

[simonbri123]

To demonstrate another battery, it means removing the screen to get to it which 9 times out of 10 break on removal.