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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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sump plug mistake = destroyed engine

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what did they do cross thread it...bye bye oil.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Indeed Conniff. Is an endemic problem however cross threads rarely result in the plug falling out and unusual for them to leak that bad as well. I think this might be a case of a stripped thread.

Info though is scant to make an objective call (not unusual that is it)!



As with all fastenings, clamp force on contact surfaces is key to a good joint.

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I am about to raise a complaint with Kwik Fit relating to a winter service that they did on Dec 23 2014


the subject line says it all


will keep this thread updated



I can't see any updates and as it stands it says nothing.

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Yes, but this is yet another example of people taking cars to a tyre & exhaust fitter for work that should be undertaken in a proper garage.


Its like needing a heart bypass and going to see your dentist about it because he is kind of a medical professional and has offered to do it cheaper. You get what you pay for.


All very true, but if you are a butcher or baker or a shop girl, you can only go by what is on the advertising boards that you pass everyday on your way to work.



Word is slowly getting out, a lot of it by 'once bitten twice shy' means which does no car owner any good.

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All very true, but if you are a butcher or baker or a shop girl, you can only go by what is on the advertising boards that you pass everyday on your way to work.




Word is slowly getting out, a lot of it by 'once bitten twice shy' means which does no car owner any good.


Very true.

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Sorry to disagree guys---well slightly. You don't always get what you paid for---too many examples of main dealer prices and they too often can't find fault to repair-----employ computer kids instead of experienced mechanics.

"word is slowly getting out"----Not so, just look at last years financial results for Arnold Clark---no doubt KF will be the same. Yes, advertising certainly plays a large part in attracting joe public to these firms.

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The only way to know for sure it has been done properly (if you have the knowledge) is to do it yourself. A monkey should be able to do an oil change without wrecking an engine, but given the OP hasn't been back, I suspect it's more a post to damage Kwikfit's reptation than anything else.

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If the OP has not already made contact, the quickest way of getting in touch with us is to email full details of the issue including the Kwik Fit centre you visited, the vehicle registration and a contact telephone number to [email protected]. Our team will then liaise with the relevant area manager to investigate further and will be in touch.

Thank you.

Kwik Fit Customer Services

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