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    • Fraudsters copy the details of firms we authorise to try and convince people that their firm is genuine. Find out why you shouldn’t deal with this clone firm.View the full article
    • Hello, welcome to CAG. Thank you for the information, we can start looking at your case now. If you were thinking of doing it, please don't appeal, it causes more problems than it solves because Met and other PPCs almost never allow appeals. DR+ can't do anything to you because they're debt collectors, just part of the letter trail. If it ever went to court it would be Met doing it, or their lawyers. If you have a look around the forum, you'll see we have dozens of threads about the Stansted car park. Read some threads and you'll see how these outfits work. Best, HB
    • I know now, but always thought that if the transaction was excepted by card only way a customer could get a refund is by taking the goods back to get their money back 
    • Hello  Please help, as today I received a letter re. debt recovery.  Is there anything I can do at this stage? The driver fell foul of the confusing car parking situation re. Starbucks and McDonald's. 1 Date of the infringement 13/02/24 2 Date on the NTK [this must have been received within 14 days from the 'offence' date] 5/3/24 3 Date received 7/3/24 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?] N 5 Is there any photographic evidence of the event? CCTV photos 6 Have you appealed? [Y/N?] post up your appeal] N Have you had a response? [Y/N?] post it up N/A 7 Who is the parking company? MET Parking Services 8. Where exactly [carpark name and town] Southgate Park, Stansted For either option, does it say which appeals body they operate under. IAS   There are two official bodies, the BPA and the IAS. If you are unsure, please check HERE If you have received any other correspondence, please mention it here  Final reminder on 9/4/24 & Debt Recovery letter dated 30/4/24 In either case scan up bothsides of any letters/tickets in or appeals made out to ONE MULTIPAGE PDF ONLY Parking charge (1).pdf
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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The Crown Prosecution Service


aw248
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Thanks

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PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Not exactly consumer related but heres a link

 

http://www.cps.gov.uk/victims_witnesses/victims_right_to_review/

 

Here you go..

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Uploading documents to CAG ** Instructions **

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Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Thank you for your reply citizenB

I was asking for a simple letter to request for review of the case.

However I have already sent a letter out to CPS, just waiting for their reply now.

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  • 1 month later...

Hello aw248, thank you for letting us know :)

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Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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  • 5 months later...

Hello, Just to update you on my case.

 

The accuse pleaded guilty in court and will be sentenced next month.

I also received four figure compensation for the injuries from the Criminal Injuries Compensation Authority.

My advice is if you have a case don't give up.

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This is indeed very good news, aw. I would agree, if you are firmly convinced you are on the right side, persevere :)

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Uploading documents to CAG ** Instructions **

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Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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  • 4 weeks later...

Hello everyone,

The offender has been sentenced in magistrates court for a assault also the council took the case to court and the family will be evicted from the council property.

 

What I'd like to know is it possible to ask the court for case documentation? like what the judge said on the day.

Thank you for your advice, I appreciate it.

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Hi aw, I will alert others on the site team for you. You might not receive a response today as we are usually thin on the ground over the weekend.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Thank you citizenB i look forward hearing replies from site team.

 

I am not happy the way the police dealt with my case, i might take this further.

 

I must point out the council have evicted the family not just because of my case there were also many other anti-social behavior cases against the family.

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aw, andyorch has responded as below.

 

 

Can ask if a transcript is available...assuming he was party to proceedings.

 

Hope this helps :)

 

I am assuming you might have to pay for this.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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I been to the court today to ask for a transcript of the court hearing. The lady said I need to write in and give reason for the request.

I will be writing to the court.

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Hello everyone,

I had a letter from Legal Adviser from magistrates court.

 

I quote, "Dear Sir, Thank you for your letter dated ------- 2015. Unfortunately we are not a court of record and therefore are unable to provide a complete transcript of the case. I am sorry we are unable to assist you on this occasion. Yours Faithfully, -------- ----- Legal Adviser."

 

Are they saying they don't have any transcript of the court proceedings or they have some transcript?

 

I am still considering appealing for the lenience of the sentence.

I understand I have 21 days to appeal from the date of the sentencing.

 

My question is if I appeal what will happen to the sentence already passed, will that be suspended till the appeal is heard?

 

If anyone can help me regarding the appealing process, I'd be very grateful.

Thank you for reading this, I look forward seeing your replies.

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If you are appealing to have a sentence reviewed you will need to provide the details for this reason. Without knowing the full background on the case it will be harder for you to get the advice you need.

 

 

The sentence already laid down will remain until or if an appeal is heard. Then if the appeal Court thinks otherwise then the decision to increase/decrease it will then take affect....

If I have been of any help, please click on my star and leave a note to let me know, thank you.

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Thank you for your reply.

 

Can someone please help me to lodge an appeal, write a letter and where to send.

 

I feel the judge has been mislead when sentencing. The offender been evicted because of anti-social behavior I have proof of that,

Also lenience of the sentence because of my injuries, I am physically still affected from the assault.

 

Is this a good enough reason for appeal?

 

I appreciate any replies.

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Hello, Just to update you on my case.

 

The accuse pleaded guilty in court and will be sentenced next month.

I also received four figure compensation for the injuries from the Criminal Injuries Compensation Authority.

My advice is if you have a case don't give up.

 

 

 

Answer lies in above post

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