Natwest gold packaged account fees reclaiming **WON £1100!!**

[zuzanka23]

it is

but you put in a claim for all the PENALTY charges anyway

so a mute point

 

 

do that on your other thread

 

 

dx

 

sorry once again, what other thread?

 

I thought I asked the bank to refund all package fees and all charges as a matter of redress that I suffered by having that account.

 

you (or someone else) pointed out that the bank should refund all money as to put me into a position

I would be financially if they didn't mis-sell the account,

 

therefore I thought I could still argue with them saying that the package fee

and interest took me into unplanned overdraft

and therefore I request they refund the charges I incurred the following month.

 

 

Or will they not refund them and do I have to do it any other way?

[dx100uk]

sri your other thread is for credit card penalty charges

not the penalty charges on this account .

 

 

so if you could identify, that without the subscription fees to xx date,

the penalty charge levied on XX date, should not have been charged as you were not OD

then you should get it back

and it should have been part of the subscription reclaim refund.

 

 

dx

[zuzanka23]

can I claim the charges if the interest took me into unplanned overdraft

and I got charged the following month or is it only the package fee if that took me into unplanned overdraft?

 

because some months, it was the interest and the package fee that took me into unplanned overdraft.

 

 

But sometimes there was a payment that went out on the same day as the package fee and interest and

therefore it still took me into unplanned overdraft but it wasn't the fee that caused it,

it was the payment but the payment went out the same day,

so if I wasn't paying the package fee, I wouldn't have gone into unplanned overdraft.

 

can I claim all those charges that I got charged the following month for all those?

 

by the way how long do I have to reply to their letter with their response to my complaint?

thanks

[zuzanka23]

now the good news, do another spreadsheet for all the bank charges plus int at 17.94%

 

Because of the amounts involved, it can be claimed that you only incurred the charges due to having the misold

 

package fee applied to your account.

 

the bank charges should be refunded as further redress , once you are sucessful with your package claim

 

You will then need to do your letter of complaint, pointing this out

 

I guess I can't do this anymore??

[theoldrouge]

where the accumulated package fees took you over your limit

 

I can see no reason why you cant

 

you need to reconstruct your account

 

to see when this occured

[dx100uk]

as explained

you would need to match the running total of package fes to the date of the PENALTY charge

if you take that away then if you were not OD then they owe you the charge

[zuzanka23]

this is just a draft copy, trying to write a letter to natwest.

 

can someone please let me know what I need to change,

 

 

and what I should delete because it's not appropriate or I won't get anyway?

 

thank you

[dx100uk]

you need to remove NatWest from the filename

 

 

then attach it

 

 

dx

[zuzanka23]

sorry hope this one is better

 

it's only a draft copy but any advice would be really appreciated

 

thank you

[citizenB]

You say....

 

 

I would also ask you to compensate me for a redress as it costs me money to post these letters and spend time going through my bank statements and writing these letters. Please see below:

 

 

I would say

 

I believe it is only fair that you also include an amount of compensation in respect of the unnecessary time and cost of having to deal with this matter, I would consider the sum of £XX.XX to cover the costs of my time and postage. Please see below:

 

3.9.2G FCA handbook

etc, etc....

 

 

(you could estimate the time and costs involved and perhaps include a separate spread sheet or list of the postage etc)

 

Are you going to include a spread sheet showing how you arrived at your charges figure ?

[zuzanka23]

ok thanks

I was going to just include a written breakdown of the dates the maintenance fee took me overdrawn and the dates of the charges the following month but I guess I could also do a spreadsheet with all the charges plus 8% interest

I am still not sure how to argue with them about the interest rate, what do you think I can say?

thank you

[citizenB]

I will leave a message for dx to look in on you re the interest rate

[zuzanka23]

thank you :)

[dx100uk]

theres no harm in using the CISHEET

and I'd use 17.94%

 

 

let them argue the interest is not what you are claiming.

 

 

it is worthy

even at this stage

to always include a copy of each statementthe charges appear on and hi-light them too.

 

 

and pop those in with the complaint letter

 

 

I'd also head it FORMAL COMPLAINT

[zuzanka23]

ok I will do, thank you,

 

 

so the charges in the spreadsheet and ask for 17.94%?

 

also do you know how long do I have to reply to their letter,

 

it was sent on 12th November so not sure how long I've got?

 

thanks

[zuzanka23]

Can I ask them to refund charges that were caused by the interest I paid on the overdraft plus the package fee or just the package fee?

 

I think I need to ask them first how they came up with £54 that they refunded,

 

 

because if I don't count the interest,

 

 

then the only amount that I can come up with is only £42.

 

 

But if they do count the interest as well, then it's £281.

 

I will call them tomorrow to ask first, before I do the spreadsheet, otherwise it would not be right.

[dx100uk]

if the package fees caused the int yes

 

 

as stated you'd have to do a serious bit of account reconstruction.

 

 

without the package fees.

 

 

I think you could use the fosrunningsheet but not too sure.

[zuzanka23]

no the package fees didn't cause the interest, the interest was charged for using £1300 overdraft. But I can't work out how they came up with £54 so I will phone them tomorrow first.

does anyone know how long do I have to reply to their letter?

[dx100uk]

theres no rush a month will do

 

 

so if the package fees to the particular month, put you in OD

then you can reclaim the penalty charge with int for that month.

because the package fee caused some interest

 

 

I don't really know how many more ways you can dream up asking the same question.......

[zuzanka23]

Haha thanks but I dont think I am making myself clear

 

I have always (well last 4 years) been using planned overdraft of £1300.

 

So always in overdraft.

 

Then every month I got charged around £20 a month for being in this overdraft.

 

This is the interest they charge me for using £1300 overdraft (so 17.94% apr for using £1300 overdraft).

 

With the interest of around £20 I also got charged the package fee of £15.

 

Now if the interest of £20 and package fee took me into unplanned overdraft

so I went more than £1300 overdrawn then I got charged extra charges.

 

I am asking if I can argue when the interest of £20 took me into unplanned overdraft,

 

can I claim the charges the next month back

 

or if I can only claim the charges back if it was just the package fee that took me into unplanned overdraft.

 

is this clearer?

[dx100uk]

same answer really...

 

 

the interest on the £1300 would have been contributed to

by the inclusion of the accumulated package fees to that date.

 

 

so, you would need to reconstruct the account,

working out how much of that interest was the result of the package fees

 

 

if that was then deducted from the interest charged to that point,

along with the removal of the accumulated package fees to that point

 

 

should the balance then still be over £1300 then IMHO you are entitled to charge 17% int on the resultant PENALTY charge.

[dx100uk]

as theoldrouge indicated earlier £900 was the max to date the £15 fees could cost

 

so you need to knockup a quick spreadsheet from the 1st £15 fee

incrementing that £15 each month you paid it

 

then look at the month you have been levied the PENALTY charge

 

find the same month on the spreadsheet

 

take that total away from the account balance for the same date

 

if its more than £1300, the penalty charge next month will attract 17% interest.

[zuzanka23]

thanks a lot for that

 

I called Natwest today and I seriously don't understand how they worked out the amount of £54.

They told me the periods they refunded but I just checked my statements and it doesn't make any sense.

 

They said I got refunded £6 unarranged overdraft fee and £6 returned item fee for statement in November 2011.

 

 

I checked the statement and what took me into unplanned overdraft of more than £1300 was the interest of £15 plus package fee £12.

 

 

if they didn't charge me those 2 amounts,

I wouldn't have gone into unplanned overdraft I guess, so that's why they must have refunded me.

 

the other amount is £6 unarranged overdraft fee that was refunded for date 27/3/2014.

 

 

I checked my bank statement but I wasn't charged £6 unarranged overdraft fee on that day?

So where did they get it from???

I don't understand.

 

Last amount is £36 unarranged overdraft usage fee that I paid on 27/8/2014 so they refunded,

I checked statement and the previous month, it was again the interest and package fee that took me into unplanned overdraft.

 

 

I guess they are taking into account the interest and package fee?

 

 

if they are, then they owe me £281, and not £54, but I don't understand where they got £6 for March 2014 from?

 

What am I supposed to do,

call them again and ask them again?

 

Or just send them the letter asking them to refund £281 based on their calculations?

 

thank you

[zuzanka23]

same answer really...

 

the interest on the £1300 would have been contributed to

by the inclusion of the accumulated package fees to that date.

 

so, you would need to reconstruct the account,

working out how much of that interest was the result of the package fees

 

if that was then deducted from the interest charged to that point,

along with the removal of the accumulated package fees to that point

 

should the balance then still be over £1300 then IMHO you are entitled to charge 17% int on the resultant PENALTY charge.

 

I am so sorry but I don't understand this at all, this is too difficult for me

 

 

 

can you please give me an example as to what exactly as I supposed to do?

 

I thought I could just check my statements,

see if their interest and package fee took me over £1300 overdraft and

if it did, the charge the following month should be refunded.

It seems that's what they did, but I don't know for sure?

 

Sorry :(

[Guest]

I am so sorry but I don't understand this at all, this is too difficult for me

can you please give me an example as to what exactly as I supposed to do?

I thought I could just check my statements, see if their interest and package fee took me over £1300 overdraft and if it did, the charge the following month should be refunded. It seems that's what they did, but I don't know for sure?

Sorry :(

 

i think dx is referring to breaking things down to find out the interest on the package fee alone,

then take that off the interest that has been charged.

then any interest re the package fees taking it over 1300 is a result of the package fee missell that can be claimed back with interest.

 

 

in addition to that already given back re #149 and the package fees (which you say now were 12£). if that makes sense