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    • The lawsuits allege the companies preyed upon "vulnerable" young men like the 18-year-old Uvalde gunman.View the full article
    • Hi, despite saying you would post it up we have not seen the WS or EVRis WS. Please can you post them up.
    • Hi, Sorry its taken me so long to get round to this, i've been pretty busy today. Anyway, just a couple of things based on your observations.   Evri have not seen/read my WS (sent by post and by email) as they would have recognised the claim value is over £1000 as it includes court fees, trial fees, postage costs and interests, and there is a complete breakdown of the different costs and evidence. I'd say theres a 1% chance they read it , but in any case it won't change what they write. They refer to the claim amount that you claimed in your claim form originally, which will likely be in the same as the defence. They use a simple standard copy and paste format for WX and I've never seen it include any amount other than on the claim form but this is immaterial because it makes no difference to whether evri be liable and if so to what value which is the matter in dispute. However, I have a thinking that EVRi staff are under lots of pressure, they seem to be working up to and beyond 7pm even on fridays, and this is quite unusual so they likely save time by just copying and pasting certain lines of their defence to form their WX.   Evri accepts the parcel is lost after it entered their delivery network - again, this is in my WS and is not an issue in dispute. This is just one of their copy paste lines that they always use.   Evri mentions the £25 and £4.82 paid by Packlink - Again, had they read the WS, they would have realised this is not an issue in dispute. They probably haven't read your WS but did you account for this in your claim form?   Furthermore to the eBay Powered By Packlink T&Cs that Evri is referring to, Clauses 3b and c of the T&Cs states:  (b)   Packlink is a package dispatch search engine that acts as an intermediary between its Users and Transport Agencies. Through the Website, Users can check the prices that different Transport Agencies offer for shipments and contract with the Transport Agency that best suits their needs on-line. (c)  Each User shall then enter into its own contract with the chosen Transport Agency. Packlink does not have any control over, and disclaims all liability that may arise in contracts between a User and a Transport Agency This supports the view that once a user (i.e, myself) selects a transport agency (i.e Evri) that best suits the user's needs, the user (i.e, myself) enters into a contract with the chosen transport agency (i.e, myself). Therefore, under the T&Cs, there is a contract between myself and Evri.   This is correct but you have gone into this claim as trying to claim as a third party. I would say that you need to pick which fight you wan't to make. Either you pick the fight that you contracted directly with EVRi therefore you can apply the CRA OR you pick the fight that you are claiming as a third party contract to a contract between packlink and EVRi. Personally, I would go with the argument that you contracted directly with evri because the terms and conditions are pretty clear that the contract is formed with EVRi and so if the judge accepts this you are just applying your CR under CRA 2015, of which there has only been 2 judges I have seen who have failed to accept the argument of the CRA.   Evri cites their pre-existing agreement with Packlink and that I cannot enforce 3rd party rights under the 1999 Act. Evri has not provided a copy of this contract, and furthermore, my point above explains that the T&Cs clearly explains I have entered into a contract when i chose Evri to deliver my parcel.    This is fine, but again I would say that you should focus on claiming under the contract you have with EVRi as you entered into a direct contract with them according to packlink, as this gives less opportunites for the judge to get things wrong, also I think this is a much better legal position because you can apply your CR to it, if you dealt with a third party claim you would likely need to rely on business contract rights.   As explained in my WS, i am the non-gratuitous beneficiary as my payment for Evri's delivery service through Packlink is the sole reason for the principal contract coming into existence. I wouldn't focus this as your argument. I did think about this earlier and I think the sole focus of your claim should be that you contracted with evri and any term within their T&Cs that limits their liability is a breach of CRA. If you try to argue that the payment to packlink is the sole reason for the contract coming in between EVRI and packlink then you are essentially going against yourself since on one hand you are (And should be) arguing that you contracted directly with EVRi, but on the other hand by arguing about funding the contract between packlink and evri you are then saying that the contract is between packlink and evri not you and evri.  I think you should focus your argument that the contract is between you and evri as the packlink T&C's say.   Clearly Evri have not read by WS as the above is all clearly explained in there.   I doubt they have too, but I think their witness statement more than anything is an attempt to sort of confuse things. They reference various parts of the T&Cs within their WS and I've left some more general points on their WS below although I do think  point 3b as you have mentioned is very important because it says "Users can check the prices that different Transport Agencies offer for shipments and contract with the Transport Agency that best suits their needs on-line." which I would argue means that you contract directly with the agency. For points 9 and 10 focus on term 3c of the contract  points 15-18 are the same as points 18-21 of the defence if you look at it (as i said above its just a copy paste exercise) point 21 term 3c again point 23 is interesting - it says they are responsible for organising it but doesnt say anything about a contract  More generally for 24-29 it seems they are essentially saying you agreed to packlinks terms which means you can't have a contract with EVRI. This isnt true, you have simply agreed to the terms that expressly say your contract is formed with the ttransport agency (EVRi). They also reference that packlinks obligations are £25 but again this doesn't limit evris obligations, there is nothing that says that the transport agency isnt liable for more, it just says that packlinks limitation is set. for what its worth point 31 has no applicability because the contract hasn't been produced.   but overall I think its most important to focus on terms 3b and 3c of the contract and apply your rights as a consumer and not as a third party and use the third party as a backup   
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Kwik-Fit Horror Stories


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There is a blog with a lot of feedback about this company - don't read the responses if you are of a nervous disposition:

 

 

Kwik Fit – for whom the bell tolls.

 

 

Well, after much editorial input and a huge number of customer complaints here (all unanswered by Kwik Fit management) the bell is tolling for this crafty corporate. A corporate which delivers life-threatening service, shocking customer treatment, and appalling employee practices, too, judging by some of the feedback on the anti-fan Facebook page established on the back of my original blog.

 

 

BBC Watchdog highlighted Kwik Fit in their flagship, primetime programme to millions.

No more running, no more evasion, no more silence – the bell is tolling for you, Ian Fraser, Simon Benson, Dave Rees and associates.

 

 

Your corporate PR team can’t save you now. Karmic Law in action. Bring it on. Tweet your thoughts and inputs to BBC Watchdog’s Twitter feed. Let’s ensure the show hits Kwik Fit hard.

 

 

http://www.bristoleditor.co.uk/kwik-fit-for-whom-the-bell-tolls-via-bbc-watchdog/

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There is a blog with a lot of feedback about this company - don't read the responses if you are of a nervous disposition:

 

 

Kwik Fit – for whom the bell tolls.

 

 

Well, after much editorial input and a huge number of customer complaints here (all unanswered by Kwik Fit management) the bell is tolling for this crafty corporate. A corporate which delivers life-threatening service, shocking customer treatment, and appalling employee practices, too, judging by some of the feedback on the anti-fan Facebook page established on the back of my original blog.

 

 

BBC Watchdog highlighted Kwik Fit in their flagship, primetime programme to millions.

No more running, no more evasion, no more silence – the bell is tolling for you, Ian Fraser, Simon Benson, Dave Rees and associates.

 

 

Your corporate PR team can’t save you now. Karmic Law in action. Bring it on. Tweet your thoughts and inputs to BBC Watchdog’s Twitter feed. Let’s ensure the show hits Kwik Fit hard.

 

 

http://www.bristoleditor.co.uk/kwik-fit-for-whom-the-bell-tolls-via-bbc-watchdog/

 

The article is over a year old and no Watchdog on tomorrow night.

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The article is over a year old and no Watchdog on tomorrow night.

 

And then some. The first reply to that article was October 2010 biggrin.png

Please note that my posts are my opinion only and should not be taken as any kind of legal advice.
In fact, they're probably just waffling and can be quite safely and completely ignored as you wish.

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The article is over a year old and no Watchdog on tomorrow night.

 

 

I was going to edit those part but the site problem stopped me doing it when I posted. I know the dates are in the past, but they haven't changed and all the information is still relelvent to the attitude of the company.

 

 

I will be editing your quote as well Surfer :)

 

 

This company really needs national exposure of its attitude, lack of professionalism and poor customer services plus it's blatant attempts at ripping off those who trust in them.

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I have to speak as I find (and not to defend KF in any way), but I've never had an issue at any of their branches I've visited (thankfully).

 

But then, I wouldn't trust them to do anything other than fit tyres that I know I need, or an exhaust, again, if I knew I needed one.

 

 

Whenever they've had any of my vehicles in, I always get under the ramp with them, so that they can show me exactly what the problem is, and if I can see it for myself, then they can crack on and do the work.

Please note that my posts are my opinion only and should not be taken as any kind of legal advice.
In fact, they're probably just waffling and can be quite safely and completely ignored as you wish.

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A good post DF. I have also used them and without problem or added on work, but I did have a very serious set to with them many years ago which came within a whisker of me taking them to court but the owner of the group capitulated.

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I have to speak as I find (and not to defend KF in any way), but I've never had an issue at any of their branches I've visited (thankfully).

 

But then, I wouldn't trust them to do anything other than fit tyres that I know I need, or an exhaust, again, if I knew I needed one.

 

 

Whenever they've had any of my vehicles in, I always get under the ramp with them, so that they can show me exactly what the problem is, and if I can see it for myself, then they can crack on and do the work.

 

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I have to speak as I find (and not to defend KF in any way), but I've never had an issue at any of their branches I've visited (thankfully). But then, I wouldn't trust them to do anything other than fit tyres that I know I need, or an exhaust, again, if I knew I needed one. Whenever they've had any of my vehicles in, I always get under the ramp with them, so that they can show me exactly what the problem is, and if I can see it for myself, then they can crack on and do the work.

 

When we first arrived back in England in 1993, we needed tow new tyres on our car and took it to Kwikfit. They told us that the tyres had worn due a problem with the shocks and the shocks needed replacing. Sadly we gave them the go ahead and were £600 out of pocket. It later transpired that the shocks and suspension had been done a year earlier. By that time we could do nothing about it as no knowledge of SOGA etc.

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  • 2 months later...

Had exactly the same last year. Puncture in one tyre and took to local Kwik Fit to simply repair.

After keeping me waiting for around 2 hours they told me their mechanics found a problem with the shocks and suspension and they would be happy to book the car in for me the next day for a closer look and repair as they were too busy that day.

Needless to say I declined. I told them I have a garage I trust that looks after my car and I would mention it to them next time I took it there for a service or its MOT.

I asked them to simply carry out what I asked them for , i.e. a puncture repair and nothing else. Needless to say there was nothing wrong with my shocks or my suspension.

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If you find yourself in the same circumstances at some time in the future, have your mobile in your shirt pocket and record what they say about it being in such a state and then get it in writing from your garage that all is ok and send KF a copy and upload it to YouTube.

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I'd actually go one better conniff and send it to trading standards.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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I should have done in hindsight, but I would never have agreed for Kwik Fit to carry out any repairs to my car as I have no trust in big garages , especially as my car is over 10 years old.

So I was not at all surprised to find my suspension and shocks to be perfectly fine, I actually expected as much

All I wanted Kwik Fit to do was a puncture repair and that is all they ended up doing, but they obviously thought I was worth a try, single woman with old car !!!! Will believe and pay anything. :lol:

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