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    • Hi, the vehicle went to Audi Chingford on Thursday 13th May. I did state beforehand that I only wanted a diagnostic. The technician out of courtesy opened the drain letting huge deposits of water escape the seals. Video evidence was provided via AUDI cam. The link for the audi cam has been forwarded to BMW and Motonovo. I spoke to branch manager explained the situation and he stated he would sent me an email outlining the issue. Audi state this is not really an issue and more of a design flaw. However, the seals still have water ingress. I purchased the vehicle with £0 deposit on a 60 months HP plan for £520.00. The vehicle total was £21000. I did not go for any extended warranty. I live almost 70 miles away from the aftersales centre in Peterborough. I have previously uploaded the document I forwarded to BMW however it was in word format. I have had to buy a new tyre almost three days after purchasing vehicle. BMW still have not compensated me for the v62 cost as they said they would. 
    • I would suggest that you stop trying to rely on legal theory – as you understand it. Firstly, because we are dealing with practical/pragmatic situations and at a low value level where these arguments tend not to work. Secondly, because you clearly have misunderstood the assessment of quantum where there are breaches of obligations. The formula that you have cited above is the method of loss calculation in torts. In contract it is entirely different. The law of obligations generally attempts to remedy the breach. This means that in tort, damages seek to put you into the position you would have been in had the breach not occurred. In other words it returns you to your starting position – point zero. Contract damages attend put you into the position that you would have been had the breach not occurred but this is not your starting position, contract damages assume that the agreement in dispute had actually been carried out. This puts you into your final position. You sold an item for £XXX. Your expectation was that you your item would be correctly delivered and that you would be the beneficiary of £XXX. Your expectation loss is the amount that you sold the item for and that is all you are entitled to recover. If you want, you can try to sue for the larger sum – and we will help you. But if they ask for evidence of the value of the item as it was sold then I can almost guarantee that either you will be obliged to settle for the lesser sum – or else a judge will give you judgement but for the lesser sum. This will put you to the position that you would have been had there been no breach of contract. I understand from you now that when you dispatch the item you declared the retail cost to you and not your expected benefit of £XXX. To claim for the retail value in the circumstances would offend the rules relating to betterment. If you want to do it then we will help you – but don't be surprised if you take a tumble.  
    • I was caught speeding 3 times in the same week, on the same road. All times were 8-12mph higher than the limit. I was offered the course for the first offense and I now need to accept the other 2 offenses. I just want to be ready for what might come. Will I get the £100 fine and 3 points for each of them or do I face something more severe?  These are my only offenses in 8 years of driving.
    • I'll get my letter drafted this evening. Its an item I sold, which I'm also concerned about, as whilst I don't have my original purchase receipt (the best I have is my credit card statement showing a purchase from Car Audio Centre), I do unfortunately have the eBay listing where I sold it for much less. But as I said before this is now a question of compensation: true compensation would seek to put me back into the position I was in before the loss ie: that title would remain with me until my buyer has accepted this, and so compensation should be that which would be needed to replace the lost item. But in the world of instant electronic payment, it could be argued that as I had already been paid, the title to the goods had already transferred, and I was required to refund the buyer after the loss. And so, despite my declared value being the retail price - that which is needed to return me to my pre-sales position, the compensatory value should be the value I sold it for, which being a second-hand item from a private seller is lower. I still believe that I should be claiming for the item's full value, rather than how much I sold it for, as this is the same for insurance: we don't insure the value we paid, but rather the value of the item to put us back into the position we would be in if we ever needed to claim. Its for the loss adjuster to argue the toss
    • amusing that 'bad economic judgement on behalf of prior party ISN'T a major reason to wingers to move to deform yet immigration is, where record levels of such has been driven by the right wings terrible brexit and the later incompetent dog whistle 'proposals largely driven to whistle to the right wingnuts Just seems to confirm the are clueless numpties 'wetting their own shoes   Has farage bought a property in Clacton yet?   yet concern for the NHS is listed as a major issue even by those saying they are moving to deform  
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
        • Thanks
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Schoolboy error by myself. e-bay.


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Hi guys. I have a Samsung Galaxy S5 and thought it would be a good idea to get the Galaxy Gear (watch) to compliment it. I looked online and looked up the lates model. That was the Galaxy Gear 2. Looked at a few sites and found one that was reasonably priced and available from the Uk at £162.80. I looked at the specs on other websites previously, and seen that the Galaxy Gear 2 has a built in camera (my main reason for getting it), so I ordered it.

 

I recieved it today and noticed that this one has no camera. This is no fault of the seller because in his specs description, there is no mention of a camera. I had read there was a camera from another website. The model I have bought is the SM-R381, but the one I needed is the SM-R380. One number out. I know the returns laws are different for mobile devices, but do I have any chance of returning this. I have opened the box because all the boxes just say 'Galaxy Gear 2', and all look the same.

 

Thanks in advance.

 

 

If all else fails, kick them where it hurts and SOD'EM;)

 

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Was it a business seller or personal seller?

If a business seller then the Distance Selling Regulations give you 7 days to return the product for a refund, even if opened, however since it's just a change of mind I think you would need to be liable for the cost of return postage if they have that in their terms and conditions.

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They are a business but based in Hong Kong.

You should be able to return it but make sure they give you there UK address to return it to.

 

I think postage should be covered by you as its not there fault or yours, just a model number mix up.

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Hi

The distance selling regs changed (this week I think) as you now have 14 days.

 

 

this from the ebay seller

 

Customer service is important to us. Please email us if you have any issues or before leaving negative feedback and we will try our best to rectify. For all returns queries, please email us via eBay Messaging System. We offer a 14 day no quibble returns policy. 1.0 - If you no longer want the product you purchased, kindly send an email from the eBay system. Please note the item has to be in its original condition as received and unopened. For security and health and safety reasons we will not be able to accept returns of products that have been used. 1.1 - If the item is faulty, we will give you an option to choose for a full refund or replacement item to be sent. 1.2 - Please note that the buyer is responsible for the cost of return postage in any instance if purchased in error. We will only refund or replace item that is returned back to us.

 

10% RE-STOCKING FEE APPLY - NO REFUND IF SEAL BROKEN !

 

they are not allowed to do this so if they refuse a full refund, raise the issue with Ebay. You will be responsible for the return postage costs though as it was bought in error

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Thanks Silverfox. They obviously have dispatches in UK as it was next day delivery. They say in their T's & C's if it is opened, they cannot refund. I have broke the seal because all Galaxy Gear 2's have the same box. It is only the sticker they apply to the box that differentiates the things inside. Looks like I could be stumped :(

 

 

If all else fails, kick them where it hurts and SOD'EM;)

 

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No, that clause can be ignored. You have to be able to examine the goods so you have to break the seal. As soon as they state no refund, raise it with Ebay.

 

Email the seller saying you want to return it and they cannot refuse. The item must have been in the UK for it to be next day delivery. Any return address anywhere on the packaging?

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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Yes. The address is in Birmingham. Are you sue I can still return it after the seal is broken?

 

 

If all else fails, kick them where it hurts and SOD'EM;)

 

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Yes. The address is in Birmingham. Are you sue I can still return it after the seal is broken?

 

You need to contact the seller first to explain your error and get them to agree a return. This covers you as if you just sent it back with no contact, they may return it to you. They may give you an RMA (a returns number and authorisation) with a returns address.

 

They cannot force you to send it back unopened. How are you supposed to examine the stuff if you cannot open it!

 

A thread from 2010

http://www.consumeractiongroup.co.uk/forum/showthread.php?260962-Distance-Selling-Regulations-Return-of-Item-in-quot-as-new-quot-condition

 

From June this year, the regs changed slightly.

 

http://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations

 

and this

 

http://dshub.tradingstandards.gov.uk/dsrexplained

 

The statement saying no refunds is illegal.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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This is their reply to my returns quest. I have a feeling they are going to try and get out of this. They don't mention the seal, but do mention that it has to be not tampered with in any way.

 

'Dear Customer, It seems you bought wrong item, you bought the Galaxy GEAR 2 NEO which doesn't come with built-in camera. We would be happy to accept your return but the items must be in resalable condition with no damage, marks or scuffs and must be in the original packaging including the original manufacturer's box inserts, documentation, warranty cards, and all accessories. To warrant a full refund, do not, in any manner, tamper, mark, or deface original manufacturer's box. Our return address is: Dynamic-Express Unit 24 Bizspace Business Park Kings Road, Tyseley Birmingham B11 2AL Please mention your eBay I.D and reason for return. Best Regards '

 

 

If all else fails, kick them where it hurts and SOD'EM;)

 

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In other words - we will accept the item back with the seal broken. But the packaging must all be there and in resellable condition.

 

Looks like a result to me (as long as the packaging is not damaged or missing).

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Everything is as it should be. Thanks guys. I will let you know how it goes.

 

 

If all else fails, kick them where it hurts and SOD'EM;)

 

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Most established ebay sellers don't want a negative feedback so don't be too precious.

 

But - just in case - take some photos of the resellable condition of the item and the packaging. I am pretty sure you will never need them, but they will be good evidence if you need to raise a dispute with ebay.

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Don't forget. You want the total price paid in refund. Do not let them get off with the 10% restocking fee.

 

If you have any bubble wrap, use that and I agree with fully documenting the wrapping up of the parcel

 

Some people would say that proof of posting is enough. In this case I suggest special delivery as you can prove they received it

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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In correct re the DRS.

The DRS DOES NOT apply here as the DRS only applys to sales ON or BEFORE 12th June 2014. As of the 13th June the Consumer Contract regulations came into force.

 

Sod'em this is the which guide to the new laws. http://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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  • 2 weeks later...

Well, just recieved an unexpected response from the seller after paying £7.15 to return the item.

 

We received your return due to you intended to buy the camera version, but you returned the smartwatch with broken seal which breach our return condition therefore we extremely regret that we are unable to accept your return, would you please let us return the item back to you.

 

I sent them this. I hope I was right.

 

Thank you for your reply.

 

I had to break the seal to see that it was the wrong item. I have also took advice before sending it back to you. If you would like to check up all legal matters regarding Sales Of Goods Act, and Long Distance Selling Act, you will find that you haven't got a leg to stand on (regardless of your Terms & Conditions). If you refuse to refund me, I will have no alternative but to bring it up with ebay.

 

Regards

 

SOD'EM

 

 

If all else fails, kick them where it hurts and SOD'EM;)

 

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I wouldn't bother responding. Just raise the case with Ebay.

 

Even though the seller is based abroad (with an outlet in the UK) they are selling to this market and as such have to abide by the regs. This distance selling regs are there for you to examine the goods to ensure they are right for you.

 

How can you examine without breaking the seal. Ruddy muppets.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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Had a issue with a seller re a no refunds issue. l am getting my refund after issuing a claim.

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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Will give them a couple of days to reply. I will then esculate the claim with ebay. Thanks all.

 

 

If all else fails, kick them where it hurts and SOD'EM;)

 

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stuff ebay, go straight to a paypal dispute Was the item sent signed for? If not then you may well lose, whether paypal or ebay dispute as they require proof of delivery. The emails saying they have received it will come in useful later but dont mean much at the moment.

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