Refund rights and payment agreement

[adsy2010]

I recently signed up to Brighthouse just to buy a hoover with weekly payments. I have since discovered I could get it elsewhere as my credit rating isnt exactly that bad.

 

Anyway, after a month from an original payment, I still have not received the goods and I am being bombarded with calls to try to get me to pay my next installments.

 

The first problem I have is that I am paying a rental agreement for an item I don't have yet because I did not supply one proof of income that is provided in my wifes name and because it is in my wifes name they want bank statements.

 

I have spoken to the staff at the store and stated that I want to cancel the agreement for a full refund as I can't see why I should be paying for something I don't have. I even stated that I would come in to the store a week later to process a refund although I do not know why I keep getting calls daily (4 or 5 today so far). The calls are all automated and I know brighthouse have the option to suspend accounts as you can have "payment holidays" where you do not hold the goods.

 

Can anyone provide me with advice before I block their numbers?

 

Thanks

[dx100uk]

i'd go and cancel the whole lot

 

when did you sign up?

 

dx

[SabreSheep]

1) If you have not received the goods you should send a formal complaint IN WRITING. No talk over the phone.

 

Ignoring this will get worse as they can sell the debt to a DCA

[adsy2010]

Signed up beginning of May. I may also be creating personalised documentation holding them liable for any financial problems or credit score problem in the future requiring a member of store staff to sign on refund.

 

I could create a formal complaint, however, the complaint would hardly be worth it as I am happy to cancel and go elsewhere if need be.

 

Can't believe I am having more trouble with a £3 a week payment than a £242 a month payment for a car which required less paperwork and signing up time!

[renegadeimp]

If you havent recieved any goods, do NOT pay them a single penny.

[adsy2010]

Thank you renegadeimp, I intend not to pay any further cash. You have to pay like a deposit fee on sign up and thats all they have hence the refund query.

[Guest Ann-Marie at BrightHouse]

Good Morning adsy2010,

 

I am sorry to hear that you have not received the goods you originally wanted.

 

We would not be able to go ahead with delivery without seeing the required proofs of income, Identification and address.

 

If the account is in arrears, the store will attempt to contact you to discuss the reasons why and to try and resolve this for you.

 

If you do wish to cancel the agreement then I can arrange this for you and of course, you will receive a full refund if you have not receive the goods.

 

Can you please contact me on 0800 526069 or email me your details to [email protected] quoting reference F0702454.

 

Please update the thread with any information you get.

 

Kind Regards

 

Ann-Marie

 

Web Relations Representative

[ashmk]

CANCEL IT! Then have nothing more to do with this company, like you have said you can get it cheaper elsewhere and I bet it's a LOT cheaper as Brighthouse like to double the price on most stuff so they can suck the life out of you.

 

Also be sure to tell your friends so they don't make the same mistake.

[renegadeimp]

Good Morning adsy2010,

 

I am sorry to hear that you have not received the goods you originally wanted.

 

We would not be able to go ahead with delivery without seeing the required proofs of income, Identification and address.

 

If the account is in arrears, the store will attempt to contact you to discuss the reasons why and to try and resolve this for you.

 

If you do wish to cancel the agreement then I can arrange this for you and of course, you will receive a full refund if you have not receive the goods.

 

Can you please contact me on 0800 526069 or email me your details to [email protected] quoting reference F0702454.

 

Please update the thread with any information you get.

 

Kind Regards

 

Ann-Marie

 

Web Relations Representative

 

 

Excuse me? If that is true, then why the hell have you demanded a deposit already and according to the OP, are asking them to make a payment?

[Guest Ann-Marie at BrightHouse]

Excuse me? If that is true, then why the hell have you demanded a deposit already and according to the OP, are asking them to make a payment?

 

Hi renegadeimp,

 

BrightHouse do not ask for deposits, all we ask for is the first payment to activate the agreement.

 

As I mentioned, if the agreement is active and no payments are made, the customer will be contacted to try and resolve any issues they may be having.

If the customer wishes to cancel the agreement, this can be done at anytime by simply contacting us and we will do it immediately.

 

Kind Regards

 

Ann-Marie

[renegadeimp]

Do you realise you just contradicted yourself?

[Guest Ann-Marie at BrightHouse]

Do you realise you just contradicted yourself?

 

Hi Renegadeimp

 

My apologies if my last post caused any confusion.

 

BrightHouse do not ask for deposits, all we ask for is the first payment to activate the agreement.

 

Once the first payment has been made and the agreement has been activated, the next payment date is provided and if payment is not received on the due date, we will attempt to contact our customer.

 

adsy2010, as I mentioned earlier, you contact me direct on 0800 526069 or email me your details to customer.relations@bright house.co.uk quoting reference F0702454.

 

Kind Regards

 

Ann-Marie

[renegadeimp]

So you activated the agreement and took payment befor eyou checked ID/proof of income etc etc? because thats what you have said in this thread.

[newhereplease help]

Good Morning adsy2010,

 

I am sorry to hear that you have not received the goods you originally wanted.

 

We would not be able to go ahead with delivery without seeing the required proofs of income, Identification and address.

 

If the account is in arrears, the store will attempt to contact you to discuss the reasons why and to try and resolve this for you.

 

If you do wish to cancel the agreement then I can arrange this for you and of course, you will receive a full refund if you have not receive the goods.

 

Can you please contact me on 0800 526069 or email me your details to [email protected] quoting reference F0702454.

 

Please update the thread with any information you get.

 

Kind Regards

 

Ann-Marie

 

Web Relations Representative

 

 

How can the OP be in arrears when he has not received the item?

Also you said that you need to see another piece of Id. Surely then the account has not been set up yet as you said the account can not be set up without the additional Id? So remind me, how can the OP be in arrears on an account that you have admitted has not been opened yet because you have not had all the relevant documentation? Unbelievable.

[marcus6]

Hi renegadeimp,

 

BrightHouse do not ask for deposits, all we ask for is the first payment to activate the agreement.

 

As I mentioned, if the agreement is active and no payments are made, the customer will be contacted to try and resolve any issues they may be having.

If the customer wishes to cancel the agreement, this can be done at anytime by simply contacting us and we will do it immediately.

 

Kind Regards

 

Ann-Marie

 

 

But how can they take the first payment with out seeing the out standing paper work BH are asking for now??? so you bend the rules to take first payment but! then you with hold the goods until you seen the paper work that you have asked for!! and you still want a payment each week knowing he has not come up with the paper work yet,

 

That sounds like BH to me!