Arnold Clark, Seafield road east, Edinburgh, EH15 1EN faulty car

[mac1gregor]

Arnold Clark, Seafield road east, Edinburgh, EH15 1EN.

 

I found eight faults with this car under two weeks after I took the car.

 

I sent an e mail to Billie Dunlop informing him of the faults,

he told me that I could take the car to any Arnold Clark branch to have it repaired.

 

I contacted the Dunfermline branch and made an appointment to take it in,

I left the car there at 8am and returned for the car shortly after 1pm

only to be told that the Seafield branch would do the repairs

or offer me some sort of deal (I have no interest in some sort of deal)

 

I took a day off work because this man told me the car would be repaired and lost £100 wages.

 

I found out tonight from the lady at the Dunfermline branch that Seafield

had told them not to repair it and to tell me that they would contact me, which they did not!

 

I had to call them once home,

Mr Dunlop told me that he would contact me after he had spoken with the technical department.

 

I waited all afternoon for this call that never happened.

It was then that I wrote to your head office.

 

On the Monday I was contacted by Norrie (I forget his surname)

and was assured all the faults would be repaired.

 

I took the car to them on Sat the 10th of this month and was told hat I would have the car back a week later.

 

The following Friday they called me to tell me that they would have the car for another week.

 

Today I picked the car up only to discover to my utter amazement that all the faults had not been fixed!

 

When I pointed this out to Mr Andy Simpson he informed me that it was my responsibility

to fully check the car before I bought it.

 

Unfortunately I was not offered a test drive so could not check the trip computer to see if it was faulty,

I was not informed by Mr B Dunlop that it was my responsibility

to make sure all was good before leaving because if he had told me this rest assured

I would have checked everything with a fine tooth comb.

 

When I asked Mr A Simpson why the technicians did not look at the car to make sure

all was good before selling it I was informed that they did.

 

I asked him how was that possible if the bonnet cabled was so far stretched and inoperable,

I was then told that it must have happened when I was operating it (impossible)

It is not possible and a totally ridiculous thing to say!

I am not telling the truth as far as he is concerned.

 

The car had eight faults,

they replaced the bonnet cable and the volume control on the steering wheel.

They also replaced some mud guards, why I don't know as it was not on my list that I gave to them.

They informed me that they could not find any fault with regard to the warning light

and they had been out driving in it twice (as I can see by my fuel gauge)

Fuel which they did not replace.

 

After this shocking treatment I informed them that I would be making contact with the head office.

 

I returned home and switched the engine off BUT the fan did not switch off,

I waited for 10 minutes and it still did not switch off and now the warning light had returned

and the display stated there was an engine malfunction.

That is when we spoke.

 

I contacted Dunfermline and the lady was very helpful,

she sent the AA out to look at the car,

of course I had to sit in the car for 90 minutes with the engine running

whilst waiting for the AA but okay, this is acceptable as at least something was getting done.

 

The man from the AA discovered one of the relays had been overheating for more than a little while

(probably weeks) and this is why the fan would not switch off

and also the reason why the warning light kept appearing on the display and rev counter.

 

He could not remove this relay as it has melted in to the fuse box and

now once again I must return to Arnold Clark with this car.

 

The lady from Arnold Clark in Dunfermline has told me that they look at this car on Monday

but they have no courtesy car to supply, so how do I commute to work for the next 7 days?

 

I am not prepared to take this car to any Arnold Clark unless

I am assured that all the faults will be fixed and a courtesy car is provided.

 

the faults are.....................

 

Bare metal underneath the car on both sides in exactly the same place, behind the front wheels,

the handbook for the car replaced as it is stated in the contract that there would be a handbook

(but I am guessing the staff at Seafield will say it was in the car and I have taken it)

The warning light to be removed.

The burnt out and melted relay to be replaced.

The shudder felt through the steering to be looked at.

Someone to tell me why the boot door makes a terrible noise when opening and lastly.....

Someone to tell me why on the display it is written engine malfunction when apparently the staff at Seafield after two weeks of diagnosis found nothing wrong with the car.

I don't understand how it can take thirteen days to replace a bonnet cable, a volume control and a few mudguards, a job that I could have completed in less than eight hours!

 

My next option is to have the car fixed privately,

make contact with trading standards then a lawyer and go through the small claims court,

after which it will be the papers, ombudsman etc etc.

[dx100uk]

own thread created

 

dx

[scaniaman]

Have you considered writing the depot principle where you bought the car

and explain that you consider that they have had every opportunity to repair your car and it is still not right.

 

You can say that under SOGA you have the right to reject the car and require a full refund.

 

Go through the proceedure as detailed in many posts on this forum.

 

If nothing else, it will unveil amusing results.

 

However, if pushed hard enough they will offer an exchange car, but be warned,

it will be considerably dearer than the car you purchased.

 

Under SOGA they are entitled to offer a replacement----just watch the price.

 

It says very little for a large outfit like clark when they turn round and say it's your responsibility to check the car over prior to purchase

---that's what they are supposed to do.

 

How did you pay for the car?

 

there may be help if on HP or part paid by credit card and some debit cards.

 

SO I TAKE IT YOUR'E NOT ONE OF THE 94% OF CHUFFED CUSTOMERS THEN ????

 

 

ARNOLD SHARK----NEVER AGAIN

[dx100uk]

have a read of this:

[Conniff]

Part of the above link:

 

 

5.40 You should follow practices and procedures that ensure that you fulfil your contractual commitments to consumers, for example:

• By providing appropriate redress to consumers who are seeking to enforce their contractual rights against you under the SoGA where vehicles are of unsatisfactory quality, unfit for their purpose or not as you described them.

• Carrying out repairs to consumers’ faulty vehicles with reasonable care and skill and within a reasonable time (or within the specific time agreed) in accordance with your legal obligations under the Supply of Goods and Services Act 1982