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    • Hi   Sorry I probably wasn't clear enough. He had lived in the flat until December 2022 with Dementia by this time it was unsafe for him to have capacity to live on his own and he had to move into a nursing home. We had left it too late to apply for power of attorney so approached a solicitor in March last year for Deputyship. We were still in the process of dealing with it by May 2024. He passed away a few weeks ago and the solicitor was contacted to halt the application and we will just pay the fees of what work he has done up until now. My wife was the named person on her dads bank account but we didn't have the ability to alter any direct debits hence the reasons for applying for Deputyship as we were having problems trying to stop some payments coming out of his account Eon being another difficult company. We kept his flat on from December 2022 - August 2023. it was at this point I contacted Sancutary housing to inform them he was no longer living in the flat, it had been cleared out and was ready for a new tenant and that he had Dementia and had moved into a nursing home December 2022 and explained the reasons why we kept it on. As the named person to speak on his behalf I asked them what proof they needed in order to give notice on the flat e.g proof of dementia and proof that he was living in a nursing home and anything else they wanted. The lady in the upstairs flat and some of the other residence in the street had asked about him and we had told them he had moved into a nursing home. The lady in the upstairs flat wanted his flat for medical reasons so asked us once we had given notice could be let her know and she'll ask them if she can have it. We explained the difficulties and it was left at that but I did tell her I would let her know once notice was given. I contacted the company by email a number of times and also telephone conversations and nobody followed it up and it wasn't till the end of February this year that the housing manager for the area wrote to our home address to ask about him that he had been to the flat a couple of times and nobody answered and he had asked some of the residence in the street and they hadn't seen him for sometime. There was an email address on the letter so I contacted him and copied in the last 2 emails I sent Sanctuary regarding me wanting to give notice on the flat for at least 9 months explaining that it went ignored as well as telephone calls. I also stated I wanted to have his rent payments returned from the date I wanted to give notice which was from August 2023 as the bank wouldn't let us stop the DD without POT or deputyship explaining we were in the process of Deputyship. He gave some excuse about not having POT to cancel on his behalf and spoke to someone in HR and said he would contact the nursing home to confirm he was there with Dementia and if it all checks out we can give notice on the flat which came to an end on the 22 March 2024. There was not mention of back payments for the rent already paid or the fact I had asked to give notice in August 2023. Despite someone living in the flat from 1st April they continue to take DD payments for the flat and have taken another 2 payments of £501. another concerning thing despite Eon not allowing us to cancel the DD to his account the lady upstairs informed Eon that she was moving into the flat February 2024 and Eon refunding the account to his bank and said in an email sorry you are leaving us and canceled his account. Something they wouldn't let us do but a stranger. She also changed her bank account to his address despite the fact notice hadn't been given on the flat yet. So we need to find out how much information Sanctuary actually had for her to tell her power company she was moving into the flat in February despite the housing manager only just getting in contact to find out where he was. So a complaint is going into Eon and Sanctuary and we are going to take advice and ask the bank to charge back the rent. My wife hasn't taken the death certificate to the bank yet to inform them of his passing.  
    • Yes, I believe the Starbucks was closed at the time the car was parked there 
    • hi lolerz many thanks for your reply and help. My 2 months has passed i was waiting until the court proceedings started. As i went through this process not that long ago, i shall look back at my old thread for how to respond. Ill get the docs scanned soon thanks.    
    • Dave, You're probably thinking along the same lines as me. The NTK says "The reason for issuing the charge notice is: Parking longer than allowed" From memory, I think one of their stupid rules is that if 'Bucks is closed, you're not allowed to park at all.
    • Yes, Nick is spot on. Also, can you remember if Starbucks was closed when you were there?  I ask as I'm trying to work out what MET reckon you did wrong.
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EE make moving even more stressful!!!


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Hi This is my first time of posting so please bear with me.

 

My daughter, who lives in Cornwall, recently moved house. She is with EE for both her phone and broadband so rang them, giving enough notice, to say that she would be moving on the 28th March. No problem said EE.

 

EE then contacted her to say that her new address didn't exist! As it is the presbytery of a church she found out that the Post Office had it listed under the church but said that they would separate the two.

 

She contacted EE to tell the this and they came back to her to say that it would need a new line put in but that BT couldn't get there until 17th April.

 

When she moved in, she found that the existing line was still active so contacted EE to tell them. They said BT didn't have an active line showing so she offered them the number but they said " it doesn't work like that"

 

On 17th April the BT engineer didn't arrive. When my son-in law phoned BT they said that the engineer had been unable to find the house and that nobody had answered the phone. This might have been because EE ( in spite of having my daughter's mobile no had given BT the landline number which was still connected at her previous address!!!

 

Another visit couldn't be booked until 20th May.

 

I have had my daughter on the phone almost in tears. Yes BT have been and fitted a new line but when she contacted EE today and asked why they still had no broadband, their answer was basically "What broadband it wasn't ordered " She now has to wait until 19th June before her broadband goes live!! When she said that she was paying for a service that she wasn't getting, the person from EE said that she has been compensated. They gave her a £30 reduction on her bill but as she has been without a phone for 8 weeks and will be without broadband for 12 weeks (providing that EE actually get it live on the 19th June) this doesn't cover it. She has also been told that she now has to wait until the broadband goes live before she can apply to get her original number back. (She was told by EE that she would be able to take her number with her)

 

Sorry to have gone on for so long but I can't believe EE's attitude and the fact that they have made the stress of moving even worse!!

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shocking....... I would write a formal letter of complaint.

 

 

and sorry to add this but normally EE or many companies cannot change the number back once its gone :(

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