Hi This is my first time of posting so please bear with me. My daughter, who lives in Cornwall, recently moved house. She is with EE for both her phone and broadband so rang them, giving enough notice, to say that she would be moving on the 28th March. No problem said EE. EE then contacted her to say that her new address didn't exist! As it is the presbytery of a church she found out that the Post Office had it listed under the church but said that they would separate the two. She contacted EE to tell the this and they came back to her to say that it would need a new line put in but that BT couldn't get there until 17th April. When she moved in, she found that the existing line was still active so contacted EE to tell them. They said BT didn't have an active line showing so she offered them the number but they said " it doesn't work like that" On 17th April the BT engineer didn't arrive. When my son-in law phoned BT they said that the engineer had been unable to find the house and that nobody had answered the phone. This might have been because EE ( in spite of having my daughter's mobile no had given BT the landline number which was still connected at her previous address!!! Another visit couldn't be booked until 20th May. I have had my daughter on the phone almost in tears. Yes BT have been and fitted a new line but when she contacted EE today and asked why they still had no broadband, their answer was basically "What broadband it wasn't ordered " She now has to wait until 19th June before her broadband goes live!! When she said that she was paying for a service that she wasn't getting, the person from EE said that she has been compensated. They gave her a £30 reduction on her bill but as she has been without a phone for 8 weeks and will be without broadband for 12 weeks (providing that EE actually get it live on the 19th June) this doesn't cover it. She has also been told that she now has to wait until the broadband goes live before she can apply to get her original number back. (She was told by EE that she would be able to take her number with her) Sorry to have gone on for so long but I can't believe EE's attitude and the fact that they have made the stress of moving even worse!!