British Gas HELP please!

[Megan99]

Hoping you can give me some advice please.

 

We have been with British Gas for years.

 

Last year I arranged a repayment plan with them to pay £40 and £30 a month

for gas and electric as we are financially struggling.

 

At the end of March this year I forgot to make the online payment.

 

On the 10th April I asked if it would be acceptable to make the payment on the 25th April

and I would be able to increase this to £50 each for the gas and electric.

I was told this was not acceptable to the outstanding high balance on each account

(app £800 gas £400 electric).

 

I emailed again asking for someone to help with this but no reply.

 

On the 24th April I received 2 letters form resolvecall (dated 25.4) demanding payment

and that if no payment made a Warrant of Entry would be made to either replace meter or disconnect meter.

I also have received letters from British Gas advising Notice of Disconnection.

 

What do I do?

I dont want people turning up at the house.

 

Can I move my gas and electric supply to another company?

 

I dont really understand how utilities work.

 

All I know is Im really worried.

 

It seems ludicrous that British Gas allowed me to set up this payment plan

then within 2 weeks I have been cut off.

 

Will I lose my gas and electric?

 

Hope to hear from someone.

[dx100uk]

outside of £500 owing you cant change supplier

 

I would suggest you ring BG

and speak to someone directly

 

 

if you are on benefits etc

 

there are social schemes/tariff to help you

 

though ideally you need to be paying for your usage and getting the bills down

 

dx

[nottslad]

it's worth trying to change supplier, just incase they let it go through, in the meantime keep on at them to get a new agreement set up. If you've sent them an email/letter it might be worth escalating this as it's not fair of them to ignore you and then add extra charges for these visits