Greater Anglia trains

[Mr.P]

Not your usual story...

 

Had purchased a ticket earlier this month from London Euston to Windermere via Oxenholme on a Virgin train.

 

It is one of those "book 'em early, buy it cheap" with a "no refund, no changes, specified train" only ticket.

 

Travel plans have changed slightly and I decided I wanted to end up in Penrith,

the next stop up the west coast line from Oxenholme.

 

Popped in to my local railway station to see if I could purchase a ticket

to cover me for the short distance involved on the train I was already booked to travel on.

 

The answer: Yes, the fare will be £6.50 (approx).

 

Great, I'll go for that,

so the guy tries to book the ticket and print it out for me.

At which point, technology and gremlins kick up a fuss and promptly spit him out.

 

The help and advice of a colleague was called upon, and despite further assistance, no ticket was forthcoming.

 

Couldn't even book the next class of ticket up despite the screen showing availability...

 

Thirty minutes of our time had been spent trying to negotiate the uncooperative booking system

and the staff were fast running out of both options and patience.

The only practical option left was to issue an excess fare ticket . Didn't like the sound of that

 

As it was about the only option open at the time, new tickets were printed off and handed over

- The excess fare payable ?

 

A grand total of £0.00

 

 

A word of thanks to the ticket office staff for their help above and beyond what I had expected.

[honeybee13]

That's good to hear, Mr P. Well done for your patience too and for telling us your story. I did wonder where it was going when I started to read it.

[Conniff]

It's certainly nice to hear there are staff that believe in customer service.