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    • Yes. I'd be very interested to know how the defendant fared in putting forward the defence that the calaimant had been contributorily negligent by not keeping their cat under control. I'm aware that some people might find that fatuous, distracting or confusing, but the reality is that I'm not aware of any law that imposes a duty upon cat owners to keep their pets under control.  Whereas I believe the law does hold dog owners responsible for their dogs in public places. I'm not certain it was at all beneficial to the OP to suggest that blaming the claimant was a credible defence...
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    • Good evening, so not a good weekend reviewing paperwork -- I have lost some proofs of postage.. also, although not provided at CCA, they have now supplied a DN in their WS, please see scan of claimants WS (without statements) Document with tick boxes as signatures doesn't look like an agreement and is split across pages. Documents have been stapled and copied multiple times looking at the top left of them. Aside from that, having read other threads, I suspect they have everything? appreciate your input please Sorry for heavy redactions, I noticed the paperwork was see-through LinkHalifaxCC1.compressed.pdf
    • Received a final demand today Final demand.pdf
    • Here is my final draft: I, XXXXXX, being the Defendant in this case will state as follows; I make this Witness Statement in support of my defence in the claim and further to my set aside application dated 1 November 2022. The claimants witness statement confirms that it mostly relies on hearsay evidence as confirmed by the drafts in person in the opening paragraph. It is my understanding they must serve notice to any hearsay evidence pursuant to CPR 33.2(1)(B) (notice of intention to rely on hearsay evidence) and Section 2 (1) (A) of the Civil Evidence Act.   1.        The claimant failed to comply with the additional directions ordered by District Judge Davis on the 2 February 2024 'The Claim shall be automatically struck out at 4pm on 3 April 2024 unless the Claimant delivers to the Court and to the Defendant the following documents.' None of these documents were received by the court nor the defendant by that date.   2.        I understand that the claimant is an Assignee, a buyer of defunct or bad debts, which are bought on mass portfolios at a much reduced cost to the amount claimed and which the original creditors have already wrote off as a capital loss and claimed against taxable income as confirmed in the claimants witness statement exhibit by way of the Deed of Assignment.   As an assignee or creditor as defined in section 189 of the CCA this applies to this new requirement on assignment of rights.  This means that when an assignee purchases debts (or otherwise acquires rights under a credit agreement) it also acquires certain obligations to the borrower including the duty to comply with CCA requirements (such as the rules on statements and notices and other post-contractual information).  The assignee becomes the creditor under the agreement. This ensures that essential consumer protections under the CCA cannot be circumvented by assigning the debt to a third party.   3.        The alleged letter of claim dated 7 January 2020 was served to a previous address which I moved out of in 2018, no effort was made to ascertain my correct address.  I have attached a copy of my tenancy agreement which is marked ‘Appendix 1’ and shows I was residing at a difference address as of 11 December 2018 and was therefore not at the service address at the time the proceedings were served.  I have also attached an email from my solicitors to the Claimants solicitors dated 14 July 2022 which was sent to them requesting that they disclose the trace of evidence they utilised prior to issuing the proceedings against me.  This is marked ‘Appendix 2’.  The claimants solicitors did not provide me with these documents.   4.        Under The Pre-Action Protocol for Debt Claims 2017 a Debt Buyer must undertake all reasonable enquiries to ensure the correct address of a debtor, this can be as simple as a credit file search. The Claimant failed to carry out such basic checks. Subsequently all letters prior to and including ,The Pre action Protocol letter of claim dated 7 January 2020 and the claim form dated 14th February 2020 were all served to a previous address which I moved out of in 2018.   5.        I became aware of original Judgement following a routine credit check on or around 14th September 2020.   6.        Upon the discovery of the Judgement debt, I made immediate contact with the Court and the Claimant Solicitors, putting them on notice that I was making investigations in relation to the Judgement debt as it was not familiar to me.  I asked them to provide me with a copy of the original loan agreement but this was not provided to me.   The correspondence to the Claimant Solicotors is attached and marked ‘Appendix 3’   7.        I then sent a Data Subject Access Request to Barclays but no agreement was provided. Details the timeline of communication between myself and Barclays are attached and marked ‘Appendix 4’and the copies of correspondence between myself and Barclays are attached and marked ‘Appendix 5’.   8.        The claimant relies upon and exhibits a reconstituted version of the alleged agreement.   It is again denied that I have ever entered into an agreement with Barclaycard on or around 2000.  It is admitted that I did hold other credit agreements with other creditors and as such should this be a debt that was assigned to Barclaycard from another brand therefore the reconstituted agreement disclosed is invalid being pre April 2007 and not legally enforceable pursuant to HH Judge Waksman in Carey v HSBC 2009 EWHC3417.  Details of this are attached and marked ‘Appendix 6’.   The original credit agreement must be provided along with any reconstituted version on a modified credit agreement and must contain the names and address of debtor and creditor, agreement number and cancelation clause.   9.        Therefore the claimant is put to strict proof to disclose a true executed legible agreement on which its claim relies upon and not try to mislead the court.   10.   As per CPR 1.4(2)(a) the court encourages parties to cooperate with each other in the conduct of proceedings in order to try and save time and costs for the parties and to also save the time and resources of the court however, despite vast attempts at mediation the claimants have been most unreasonable and have remained unwilling to mediate. Until such time the claimant can comply and disclose a true executed copy of the original assigned agreement they refer to within the particulars of this claim they are not entitled while the default continues, to enforce the agreement pursuant to section 78.6 (a) of the Credit Consumer Act 1974. I believe that the facts stated in this Witness Statement are true.  I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth. Signed                 ………………………………………………….. Name                  XXXX Date                     30 April 2024
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CRS & Lifestyle Fitness in Preston


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Hi everyone. My story is very complicated but well lets started from the very beginning.

 

I'm 20 years old student who needs help from you guys!

 

I moved to Preston to live with my partner and study here as well in September 2013 and

 

I joined poor Lifestyle gym at Preston in September-October I'm not sure.

 

But I've joined them, and have been there for a month

 

I've lost my job

 

i had to move out from my partner's house as we decided to split up.

 

I stop going to the gym as the gym was in very poor conditions,

nobody from the staff seemed to care about the clients at the gym, and

 

finally I simply couldn't afford £20PCM for next 12 months while I lived in Manchester (more than 20 miles away from the gym)

 

I cancelled my DD After I moved out from Preston. And

 

since then I stop paying anything to them.

 

Now I have found out there is a letter from Harlands at my ex-partner's home address

saying I had to pay fees and other charges for not paying DD.

 

for my bank, my home address is registered on my previous Manchester address which

 

I didn't change since then because I didn't get my bank statements.

 

2 letters have been sent to Preston in October 2013 from Harlands ltd and then

 

another 2 on 19th of Feb and 10th of March 2014 from CRS to my previous home address where I lived before I moved to Preston

( as I know CRS they got my previous home address from bank)

I did not know about any of these letters till now.

 

They say I have a debt of £375.86, since October or November (I'm not sure)

 

They don't specify what I'm actually paying for (no calculations, nothing).

 

On the last letter they are saying that if I don't contact them other the phone in next 10 working days

they may prosecute me to the court or something.

 

I'm only 20 years old, and English isn't my first language,

 

I can't properly explain their letters

 

therefore I've attached them.

 

I was also thinking about writing to them numerous of letters as I've been reading many people on this forum,

they don't seemed to care about them and still charging extra fees for nothing

 

I'm curious if it's gonna work,

because I'm not a very good English speller

and I don't know how should I write those letters.

 

I know I can cancel my membership

but if there going to be additional charges for moving away from Preston

and if it's going to help decrease the charges I can't afford !

 

I don't really want my parent's to know about it,

they have enough of their own financial problems and

 

I don't want to add additional pressure on them just because I can't deal with CRS.

 

My personal circumstances are very difficult as I live with my parents,

have no job

and attending to Preston's University till the end of May.

 

I have to relay on my parents right now if comes education and train & buses fares.

 

If anyone can help me deal with my problem. Any help and advice will be very helpful to me and I appreciate it!

 

Thanks Guys

 

P.S sorry for any spelling and grammar mistakes;)

Edited by paulina_c
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Hi Paulina and welcome to CAG

 

It would have been better if you had informed the gym earlier about your change of circumstances and address, and about cancelling the DD mandate. However, life's not always like that and we'll help you sort this out as best we can.

 

First, do not speak to Harlands or CRS by phone at all. If they call you, tell them to put anything they want to say in writing, then hang up.

 

You need to give Harlands your present address so you can monitor and deal with their demands.

 

Their demands for £375+ should not be payable as long as you follow advice and deal with this properly. At worst, you should expect to pay them up to when you left the area, and another £20 for the Notice Period. But we'll narrow this down soon. Also, their Admin Fees that they try to add on - they are unenforceable penalties and we'll help you avoid paying these.

 

Can you tell us:-

 

1. When Harlands took the DD pay't each month.

 

2. When you moved away from the Preston area.

 

3. When you cancelled the DD mandate.

 

Then we'll help you with a letter to Harlands.

 

:-)

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Thanks for your help !Really appreciate it !

 

Well on the 7th of October I paid the first payment which was 39.99

on 23rd of October I paid 19.99

They are roughly dates because I got them from bank statements.

A week after that I moved out from Preston but I cancelled my DD arround 16th of November

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Hi Paulina,

 

I assume you don't have a copy of the gym m/ship agreement, which would show the joining and the DD dates.

 

Do you think the 19.99 was the first DD taken, and the 39.99 was for the first month and maybe a joining fee ? Or say what you think was the case.

 

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No I don't have it unfortunately :/

But I think The first payment from DD was the 39.99 because usually lifestyle fitness apply 19.99 administration fee and monthly payment 19.99 and then the second DD is 19.99 each month.

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Hi Pauline,

 

Check and let us know if you find any relevant papers.

 

If not, we'll draft you a letter based on what we have above.

 

:-)

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As they are quite clearly threatening that Legal Action could take place, should they not be advising the OP of their rights

 

 

Pre Action Protocol Practice Direction.

The PAP clearly sets down the content of letters of claim and extends further requirements where the party is a litigant in person (See Annex A of the PAP).

 

Whilst their letter draws the OPs attention to the fact that costs might/will apply, it fails to address the places where I should seek help to deal with my debts, clearly this is a prejudicial point and places the OP at a clear disadvantage.

 

The Law Society has guidelines on dealing with litigants in person, which makes it very clear a solicitor should not take unfair advantage of a litigant in person. It seems to me, that this is exactly what this company is doing . They have failed to draw attention to the OP's rights to further assistance while threatening him with legal action.

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Uploading documents to CAG ** Instructions **

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Dealing with Customer Service Departments? - read the CAG Guide first

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Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Good point CitB.

 

CRS aren't the brightest buttons in the box and we're used to how they work (inappropriately).

 

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Hi Paulina,

 

No ! Don't approach the gym at this stage. They're unlikely to help you particularly and I think we have enough to draft a letter for you.

 

This can be sent to Harlands :-

 

Dear sir,

 

I refer to demands received from CRS and please note my address above for future use.

 

Shortly after I joined the gym in late September 2013, my circumstances changed significantly and I had to move unexpectedly. My new address is some 20 miles from the gym so I was unable to use it any more and that is why I cancelled the DD mandate in mid November before the November DD was due.

 

I am willing to pay you the £19.99 fee due for November for the 30 days notice that you are reasonably entitled to. However, I am not willing to pay any membership fees beyond November and I will pay no Admin Fees as these are not enforceable.

 

If you confirm in writing that you accept my offer to pay £19.99 in full settlement of all amounts due, I will pay this to you. If you demand more in membership fees, or demand any Admin Fees at all, I will pay you nothing. My offer is open for 14 days, after which it will be withdrawn.

 

Yours faithfully,

 

Send this to Harlands and let us know how they reply.

 

:-)

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  • 3 weeks later...

Hi Guys:)

As you told me, I've sent the letter to Harlands 2 weeks ago, they tried to call me several times but I ignored all the calls. But apart from calls, there was no replies from them at all!No letters nothing :] I'm not sure what can I do now.....Should I leave it and wait till they replays back, or send another letter to them till they write something logically.....

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Hi Paulina,

 

Do nothing for now.

 

You offered to settle the matter by paying Harlands one month's fee and they've not even had the decency to acknowledge your letter, let alone write a reply.

 

The ball is in their court so wait for Harlands to respond.

 

Ignore all calls and ignore any demands from Harlands and/or CRS.

 

:-)

We could do with some help from you

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  • 2 weeks later...

Hi Guys

 

This time I have replay as a form of email from company called "Zinc Group ltd" This is what they have said in this email:

 

Dear Miss Ciesielska,

 

I am now your allocated Customer Account Manager and have been assigned your CRS on behalf of Lifestyle Fitness account (Zinc Reference 2036309.)

 

Please can I ask that you call me on 0141 237 1316, visit WeWantToSayYes.co.uk to update your account or email me by return to confirm receipt of this message, I am here to help you so please don't hesitate to ask if you need anything.

 

Many thanks,

 

Maria Crawford

 

 

Seems like they have seen my letter and now they want to do something about it, but I still don't know if they will cancel all the unwanted fees for me or not.

 

So what do you think I should do now ? What should I replay to them ?

 

Many Thanks

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Hi Paulina,

 

Reply by email to Zinc :-

 

Dear sir or madam,

 

I refer to your email of xxdate. I will not phone you and will only deal with this matter in writing.

 

I wrote to Harlands on 7th April setting out my position in this matter and they have not had the decency to reply in writing at all.

 

This matter is in clear dispute and I have no need or desire to deal with Zinc Group.

 

I suggest you refer the matter back to Harlands and, if you contact me again, I will make a formal complaint to Trading Standards.

 

Yours faithfully,

 

Let us know what reply you get.

 

:-)

We could do with some help from you

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