Jump to content


  • Tweets

  • Posts

    • Hi, I've been reading the invaluable advice on this forum and reading about the problems with Evri and lost delivery of items.  From what I gather the initial steps after having exhausted every's own lost item claim process is to draft a Letter of Claim, I think it is called and to register with the government Money Claims.  I have got a login for Money Claims and have made an initial stab at the letter but I'm not certain I have got it right. Am I right to assume that having exhausted Evri customer service's claims process and having received the denial of any compensation because the laptop I was sending is on the non-compensatory list that my next step would be to send the Letter of Claim to them? Let me provide some basic details which I hopefully have addressed in the letter. I purchased a laptop through Amazon.co.uk which a business in Belfast sold refurbished laptops through.  They had a 30 day money back guarantee for a full refund if you have any issues with the laptop.  I have the invoice from Amazon showing the purchase.  On 27 April, 2024 before the end of the 30 day period I used their ParcelShop (inside a Tesco) to send the laptop back and have the tracking reference mentioned in the letter.  As mentioned in the letter there was they advised they could not give me or sell me any insurance because laptops are on the non-compensatory list so I just paid the normal delivery cost.  It was scanned as leaving the ParcelShop on 29 April and the tracking has been like that ever since.  After a 28 working day Evri claim process they gave the expected response that they could not provide any compensation and simply could not proceed with my claim. I was hoping to get some advice on whether I go ahead now and email this to Customer Services straightaway and should I send a hard-copy to the Evri address as well?  Or are there any steps I have missed out on first?  I believe 14 days is the reasonable period of time for them to respond so if I were to send it tomorrow, for example 12 June then I should expect a reply by 26 June, is that correct and fair?  And assuming they don't reply with a full refund then I would then go down the government Money Claims site to proceed with that? Sorry for all the questions, I want to make sure I go about it properly.  I'll continue to read through other cases on here so I can get an even better handle on the process. I attached a LOC, happy for any edits or updates that will make it even better. Thanks so much for anyone's help! Regards, Matt Evri letter of claim.docx
    • The date was 3 June. Get on MCOL now. The legal principle is that, even if you defence is late, if the other party hasn't requested judgement, then your defence takes priority and is accepted. You might be in time. When I say now I mean now.  Recently we had someone who was nine days' late and this was pointed out to them at 5:30pm.  They faffed around till 11pm.  When they went on MCOl they saw that judgement had been entered at 7pm. Every minute is vital. File the below standard defence if you still can - 1.  The Defendant is the recorded keeper of [motor vehicle]. 2.  It is denied that the Defendant entered into a contract with the Claimant. 3.  As held by the Upper Tax Tribunal in Vehicle Control Services Limited v HMRC [2012] UKUT 129 (TCC), any contract requires offer and acceptance.  The Claimant was simply contracted by the landowner to provide car-park management services and is not capable of entering into a contract with the Defendant on its own account, as the car park is owned by and the terms of entry set by the landowner.  Accordingly, it is denied that the Claimant has authority to bring this claim.    4.  In any case it is denied that the Defendant broke the terms of a contract with the Claimant. 5.  The Claimant is attempting double recovery by adding an additional sum not included in the original offer.  6.  The Particulars of Claim is denied in its entirety.  It is denied that the Claimant is entitled to the relief claimed or any relief at all.
    • Hi friends,  I’m a bit worried I may have got confused with timings here. I thought I had 33 days from my acknowledgment to submit a defence but the date added above says 3/6/24.   have I missed the date?   if so how can I apply for an exception due to my disability and problems with deadlines and dates etc (ADHD)?   what should I submit as a defence?   I’ve had no reply from BW so far    just been back on MCOL and it says 28 days from service if I completed an acknowledgment of service so does that mean 28 days from that of acknowledgement (I.e. 16/5) which would make deadline for defence 14/6?   Thanks! Panicking here.
    • Normally we don't advise playing your cards early in a snotty letter, but as you have appealed we might as well use what you wrote in the appeal against them. There is no rush, you have until 6 July to get it to them.  See what the other regulars think too. How about something like this? -   Dear Rachael & Sean, cheers for your Letter of Claim.  I rolled around on the floor in laughter at the idea you'd actually thought I'd take such tripe seriously and would cough up! As usual you'll have been too bone idle to do any due diligence.  Had you done so you would have seen that I appealed to your client.  Indeed the driver on the day is a textbook example of having done exactly what you should do when you do not wish to be bound by the T&Cs in a private car park. Of course none of that mattered to the spivs you represent but do you really want to put such a useless case in front of a judge? To be fair, your clients are very useful members of the human race - as comedians.  How I loved the page turner of their antics at The Citrus Building in Bournemouth.  It was chuckle after chuckle reading about them, letter after letter, month after month, insisting they were legally in the right, even through someone who had done just the first day of a GCSE law course could have told them they weren't.  Until the denouement - BOOM - an absolute hammering in court.  In fact - SLAM, BANG - managing to lose twice against the same motorist for the same car park in front of two different judges. Your client can either drop their foolishness now or get yet another tolchocking* in court where I will go for an unreasonable costs order under CPR 27.14(2)(g) and spend the dosh on a nice summer holiday, while every day laughing at your clients' expense. I look forward to your deafening silence. COPIED TO COUNTRYWIDE PARKING MANAGEMENT LTD   *  This word is used under licence from Brassnecked
    • Well yes, ... and the tax dodgers ... Trump May Owe $100 Million From Double-Dip Tax Breaks, Audit Shows A previously unknown focus of an I.R.S. audit is a dubious accounting maneuver that effectively meant taking the same write-offs twice on a Chicago skyscraper. nytimes.com WWW.NYTIMES.COM  
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

SD for Dubai Credit Card debt


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 3732 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi, I too have had communication sent to me from CWD, via an old address that i used to live at some years ago. The letter states that I owe FGB £15k! I had a credit card in the UAE for £1,500 some years ago, plus a car loan and when I had to leave suddenly, I left the car at the bank, thinking that the fact that I owed less than the car was worth would solve matters, as they could sell it and recoup their money.

 

CWD say they're going to make a claim against me in Northampton County Court (Form N1) at Aylesbury.

 

The letter was posted to my old address. I was visiting friend in the area and called in to see the house and they passed me this letter. Needless to say, I wish I'd not popped round...

 

So, should I ignore? Contact the company CWD? Call the court and ask if these documents are real?

 

How can this company, who I have never heard from before, try to make a judgement against me in a court, for an amount I dispute I even owe in Dubai, never mind here! Please help and advise and let's stick together to see what happens in all cases.

Link to post
Share on other sites

Refer to http://www.justice.gov.uk/courts/procedure-rules/civil/rules/pd_pre-action_conduct#A.

 

The first thing I think you should do is ask for a copy of the documents underlying the debt and full details of how it has been calculated. You need to try and get a copy of the credit card T&Cs to see what the jurisdiction clause says about whether they can start proceedings over here.

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

Link to post
Share on other sites

Hi again,

Thank you for posting back so promptly - that's amazing.

I have a copy of documents sent with the 'court papers' which is a credit card agreement and a long list of clauses which states that. I have looked through to check for a 'jurisdiction clause' that you mentioned and cant find anything except this:

'Clause 17: These terms and conditions are governed by and shall be construed in accordance with the laws of the UAE and the card holder hereby submits irrevocably to the laws of the non-executive jurisdiction of the civil courts of Dubai.'

 

Again in another clause, it says:

In December 2013, in accordance with the clause set out at paragraph 4.33 above, responsibility for recovering the defendant's liability was given to CWD, a firm of solicitors practising within the jurisdiction of this court. on 16th December 2013, CWD made written demand for payment upon the defendant, but the defendant has failed to meet this demand.'

 

Later they say that they will rely on in court the 'expert evidence' of Mr Tariq Al Shams, a lawyer employed by Baker & McKenzie Habib Al Mulla to support this claim under the appropriate laws in the UAE.

 

The papers were sent to my old address on 17th March via 2nd class post, are stamped with DATE OF SERVICE: 20th March 2014 and the enclosed court papers say I have 14 days to respond.

 

Strangely, the postal mark on the documents comes from Salford and says it came from CCMC PO BOX 527, SALFORD M5 0BY I'm going to now find out who CCMC are...

 

I'm assuming they cant start proceedings over here then, but I am still a little concerned. I hope to buy a house at some point in the not too distant future, if I can manage to ever save up enough to get a deposit. I dont want this damaging my credit rating.

 

Will a UK court take this seriously - thats assuming its even legit papers I have here. Thanks for helping and hopefully someone can advise me how to proceed - I cant afford a fancy solicitor. THANKS!

Link to post
Share on other sites

I too would also like updates.

I'm dealing with the same company.

I have tried to PM all of you in this thread to find out more about our cases.

It would perhaps help us all if we shared information.

 

Has anyone further information about whether they have actually been taken to court, or is this just idle threats?

 

I am disgusted with this tactic and dispute the claim entirely

- I didnt even take out the original credit card with FGB!!! (ex partner did)

Link to post
Share on other sites

No need to PM anyone. Just read around the various threads and add your comments to it.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Link to post
Share on other sites

CCMC is County Court Money Claims which is a centralised claims processing centre based in Salford. If you go ahead and file a Defence the case should then be allocated to your nearest county court.

 

You need to understand the difference between governing law (which concerns how the credit card agreement is interpreted) and jurisdiction (which concerns the court which can hear the case). Whatever happens this agreement will be governed by UAE law. There is no real reason in principle why a UAE law governed agreement cannot be litigated in the English courts. In cases like this any issues of UAE law can be dealt with by expert evidence. The judge can hear from an expert in UAE law to find out what UAE law says about UAE law issues.

 

Your agreement has a non-exclusive jurisdiction clause. This means the claim can definitely be brought in the Dubai courts but can possibly be brought in other courts. Under the EU rules on jurisdiction, my understanding is that if you are living in England the English courts must take the case. There are a few exceptions set out in the regulation on this but I don't think any of them would apply here. For this reason it would be difficult for you to contest jurisdiction.

 

You need to understand that as the claim is for more than 10k, it won't be treated as a small claim and you will be liable for their legal costs for hearings you lose (and if properly claimed they will be liable to you for £18 an hour spent on the case if you win). If you contest jurisdiction there will be a separate hearing on jurisdiction and if you lose you will probably have to pay their costs for that hearing. For this reason my personal view is that you shouldn't contest jurisdiction. If you disagree with me and you do want to contest jurisdiction, you must indicate this on the acknowledgement of service and then file a witness statement explaining the reasons.

 

You must respond to this within the court deadlines. If you don't there will be a default judgment granted against you which would mean a CCJ for the full amount claimed.

 

I think you need to concentrate on challenging the amount. You should be writing to them asking them for a full explanation of how the amount has been calculated and all documentation supporting this (including statements etc.). You should make a CPR 31.14 request for disclosure of all documents mentioned in their Particulars of Claim (there is a sticky somewhere about how to do this). You will then be in a better position to challenge them. I think you should be careful about admitting things: before going into details about the car and so on, let them prove what money is owed. For now you are probably best off filing an acknowledgement of service before the 14 days are up and then filing a Defence before the next 14 days are up.

 

Baker & McK are a corporate law firm who do things like international mergers & acquisitions. Their litigation department generally won't be involved for disputes which aren't worth at a bare minimum several hundred grand. Its extremely unlikely they will be at all involved in your case which is worth only 15k. I imagine that the bank is a client and that B&M has agreed to provide a very general legal opinion which says something like "We are not aware of any reason why a credit card debt under these T&Cs would be unenforceable under UAE law". I doubt it has anything specific about your case. Again you should be asking to see a copy of this.

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

Link to post
Share on other sites

Thank you for your reply,

 

Firstly, I have not been served with these papers yet, as they were sent to my old address by second class post.

 

How can they take this to court in the UK, despite the fact that they have not served me with these papers? I am not aware of any court case having been undertaken in the UAE, I dispute the debt and have no paperwork with which to defend these claims?

 

You seem to be stating that a UK court has jurisdiction over a Dubai debt and can force me to pay it - even though I dont owe it!

 

"Your agreement has a non-exclusive jurisdiction clause. This means the claim can definitely be brought in the Dubai courts but can possibly be brought in other courts. Under the EU rules on jurisdiction, my understanding is that if you are living in England the English courts must take the case. There are a few exceptions set out in the regulation on this but I don't think any of them would apply here. For this reason it would be difficult for you to contest jurisdiction."

How can the court be confident that the case is / was correctly brought in a foreign court? If it has been to court in the UAE, how could I have even gone there to represent myself under threat of jail time?

 

 

The card wasnt even solely in my name, but was run-up by my ex who is now in France as far as I know! The car was mine, but I returned it before leaving and had all but paid it off.

 

This all seems rather ridiculous...

Link to post
Share on other sites

It is permitted to serve papers on the last known address. The rules on this are available here: https://www.justice.gov.uk/courts/procedure-rules/civil/rules/part06. Its probably best to inform the other side and the court of your new address to make sure you don't miss further court papers.

 

They don't need to undertake a court case in the UAE first I'm afraid. You can have a dispute which is decided under UAE law but litigated in the UK and decided by an English court. This would normally be done to simplify the process where the debtor is based in the UK. If there are any issues of UAE law arising because the contract is governed by UAE law, a UAE law expert can be brought in to explain the issue to the judge. If there is some very complicated UAE law issue it may be difficult for the English court to decide on that, but it is unlikely there will be any such issues in your case.

 

I am not saying the UK court can force you to pay a debt you don't owe. You will have a chance to dispute the amount of the debt through the legal system. You would need to file a Defence explaining briefly why you dispute the debt. Once the case has been allocated to your local court there will then be a disclosure stage where they have to reveal the documents they intend to rely on in court. There will then be a hearing where the judge will examine the evidence. In the meantime you can make a CPR 31.14 request for the documents mentioned in their Particulars of Claim and should write to them asking for further information.

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...