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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Bought car privately, but it was mis-described in Advert - what can I do ?


2cojones
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I wonder if anyone can give me a bit of advice.I bought a car which was advertised on Auto Trader from a private seller earlier this month. The advert clearly stated that the car had a "New MOT", and the seller confirmed this verbally on the phone (and again at his house) that the car definately had a new MOT. When I went to view and drive the car I decided to buy it (even though it was dark, and I was under pressure to buy “a car” to get to work the next morning) .

 

The seller would not let me look at the vehicle documents until I had handed over payment. Strange that, and in retrospect I should have walked away then. Anyway, I handed over the money (£900 in cash – for which he gave me a written receipt). I subsequently found that there was no MOT Certificate present. The seller said that it had been lost and would forward it when he found it. After a load of excuses and lies the following week, and having checked the car's MOT status on the DirectGov website and with the garage he said had carried out the MOT test, I found out that the car did NOT have an MOT Certificate at all (it last passed in September 2012 !).

 

As this chap was a private seller, rather than a car dealer, I realise that I have less rights. However on the Citizens Advice Bureau website, on a page titled 'Buying a car from a private seller - what you need to know' there are two sections that suggest that I do have a case against him, these are listed below :'The car must match it's description' - The car did not match it's description as the online Auto Trader advertisement included the words "New MOT".'The car must be roadworthy' - The car was clearly not roadworthy as it did not have a current MOT Certificate AND whilst I commuted back from work later that week 3 of the 4 wheel nuts on the front passenger side wheel sheared off, causing serious 'wheel wobble' and vibration - this could easily have resulted in a serious accident. I have evidence of this from the AA Breakdown Recovery (they transported the car to my local garage).

 

I want to take this private seller to the Small Claims Court to recover the cost of obtaining an MOT on the car. The car needed substantial work to pass the test, the bill so far being around £800 all of which has been documented. Crucially I have a hard copy of the original Auto Trader advert (a good job as the seller cancelled it very quickly on the evening I bought the car – attempting to destroy the evidence ?!)Can anyone advise me whether I would have a case in the Small Claims Court or is there a better way of recovering these costs ?

 

I have already given him an opportunity (by text message) to refund me the money and take the car back, or give me half back and I keep the car, but he refused both options.He is a very arrogant bloke, in (apparent) total denial as to what he’s done wrong. All he keeps saying is “the car was sold as seen”. That’s fair enough – and what I expect – but that term applies to the condition of a car not to mis-describing it.I have been buying secondhand cars for over 25 years and have always tried to make sure I was never ripped off (and never have been). So, disappointed that I let my guard down this one time.Any advice you are able to provide would be very much appreciated.

 

Sorry about the mini essay …..Thanks, Chris

Edited by Conniff
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'Goods not as described' ie: No MOT, private sales as regards cars especially below £1k are always difficult to contest but, if you do have the advert then you have been miss-led. For all your previous experience you have been very foolish when buying. Always check every document and cross check cars details on relevant databases before purchase. I hope you have kept text messages?

 

'Buy in haste and repent at leisure'

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Hi Conniff,Thanks for your post. I bought the car on Sunday the 2nd of February. I've been in touch with the seller by text messages and by phonecall. After a week of him insisting the car had an MOT but the garage had forgotten to upload the details onto the DirectGov website, the car was transported to my local garage (with sheared wheel nuts) and they have been working through the MOT failure items for 3 weeks (diagnosing, waiting for parts etc.). The seller has no interest in resolving this.Regards,Chris

Edited by 2cojones
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Hi WarrenBuffet,Thanks for your post. Although the car was only £900 I would have thought that the law would apply to the principle and not the actual value. I have ther original advertisement, the seller's written receipt and I have kept all the text messages as a record.I agree, I have been very foolish on this occasion. I had left it far too late to buy a car that weekend, and all the conditions were wrong to be buying a secondhand car. I depended too much on my first impressions of the seller : he had a newish Range Rover, a big house on a private road and was well spoken. But, yes, I was too careless.Regards, Chris

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Thread moved to General Motoring Issues as requested. 2cojones, you need do nothing, this was purely an administrative move :)

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Apologies for that CitizenB. I posted it in the same directory as a similar thread I saw (found on a Google search).Regards,Chris

 

No worries at all :)

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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I agree Conniff, looking back he came up with some beauties, he even said "I have a £45,000 Range Rover, a million pound house and a beautiful wife - why on earth would I lie to you" to which I said "So why are you ?". I've met all kinds of really great people buying cars over the years, this just leaves a bad taste in the mouth and something that will make me check documents carefully beforehand as my trust has been severely dented. It'll take a while to be restored.

 

 

Regards, Chris

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I think you've pretty much scuppered you chances of getting anywhere with the cost of the MOT/repairs unless you followed the path which satisfies the SOGA criteria. Did you give (in writing) the seller the reasonable opportunity to rectify the situation?

 

I think what you should of gone for was a straight forward rejection. That would of been less complicated with a more realistic chance of success IMHO.

 

Clearly this is a case of miss-selling and usually is the only path you can go down with a private seller. But if you have started to have the car repaired without giving the seller the opportunity to get the car MOT'd himself, you are going to have big problems here I think.

 

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I agree Sam, but lets not give up too soon.

 

Get a proper company headed bill from whoever is doing the repairs and send a copy to him by signed for mail explaining how he mis-sold you the car and ask for him to pay it.

 

Did you actually go into his house ?

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Conniff, you know too well about my thoughts on selling dodgy cars so i'm far from suggesting giving up. But I will put all the arguments which the OP may find facing in court as I see them. Not being able to demonstrate that you gave a seller (trader or private) the opportunity to rectify in the first instance, will surely prejudice your claim for full reimbursement of your losses.

 

From what the OP is saying about this seller, I think the chances of him paying when any bill is presented to him are pretty remote.

 

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The seller deliberately mislead the buyer by telling porkies about the MOT. No garage forgets to upload the data onto the computer, they would lose their registration if they did and each tester is responsible for their own certification so they would be unemployable afterwards if they hadnt and then didnt tell theboss.

Having spent money on the car you cannot take it back (unlikley you would have got any joy before the repairs with a crook) so you are left trying to recover some of your money. Suing is about the only way of getting anywhere but crooks just laugh off CCJ's and wil give you the runaround as well, which will mean more costs and aggravation.

You can try reporting to police as fraud but it will become another statistic unless this is a common theme with this person.

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Firstly, two golden rules about buying a used car : 1) never buy a car in the dark, and 2) never buy a car in the rain ( as it masks all sorts of faults, and you never examine it properly ). The reason this man has a big house etc, is probably because he's spent a lifetime ripping off people like you. As has been suggested, send him photocopies of your repair bills, and tell him that if he does not pay within 14 days, you will commence action through the small claims court. You stand a good chance of winning with all your evidence, however some of these con men have everything registered in someone else's name and own nothing on paper. My advice is go for it, do the above and then contact the court for the necessary documents. It will obviously cost you money, but it's worth a try.

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Hi Sailor Sam,

 

 

Thanks for your post. In answer to your question I did give the seller a chance to rectify the situation in writing by text message the week after the sale. After taking advice I have also sent a formal letter to him, by recorded delivery, to rectify he situation - giving him 7 days to do so before I proceed with a Small Claim Court case. Not ideal but I was told that a text message (saved and also re-typed out on A4 paper) was insufficient for the intended purpose. The fact I gave the seller numerous opportunities to give either a full refund and take the car back, a 50% refund and I keep the car and use the money to obtain an MOT. He rejected everything I requested, and repeatedly said "the car was sold as seen ..... I've done nothing wrong ..... now leave me alone" .

 

 

Regards,

 

 

 

 

Chris

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Hi Conniff,

 

 

Glad you mentioned about sending him a copy of a letter from the repair garage as that's just what I have done, and I did mention the section in the Sale of Goods Act about mis-describing an item for sale.

 

 

I did not go into his house as he did not invite me in. Even when I asked if my two young kids waiting in our car could use his toilet it was an abrupt "No !".

 

 

Regards,

 

 

Chris

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Hi Ericsbrother,

 

 

Thanks for your post. From the sellers responses it was obvious to me that I would not be getting any money back so I asked my garage to MOT it whilst it was in there having the wheel studs bit removed and new ones fitted. He was really slippery, and full of stories and I really think he's been doing this for years judging by his arrogant attitude and unwillingness to say anything but "Sold as seen .... I've done nothing wrong etc.".

 

 

Regards,

 

 

Chris

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Hi Billy's mate,

 

 

Thank you for the post. I appreciate the advice and glad that you feel I have a good chance of winning in Small Claims Court. I have everything documented, and it looks to me like a straight cut case. Getting any money out of him, as you say, could be a different matter.....

 

 

Regards,

 

 

Chris

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Hi Surfer01,

 

 

Thanks for your post and advice. That's good news. The last MOT expired in September 2012 so means it was tested nearly 2.5 years ago - I 'm sure that reinforces my opinion that the car was unroadworthy. Losing money aside, if I, or whoever else bought the car, was less fortunate with the wheel nut failure and it resulted in a fatality would it ever come back to him. On telling him about what happened he even accused me of loosening off the wheel nuts myself !!

 

 

Regards,

 

 

Chris

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Hi 2cojones, You said post#1 that he advertised as a "private seller", but you suspect now that "he has been doing for years".

Try Trading Standards, or see if he has other adverts with the same contact no.

good Luck

F16

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Hi Conniff,

 

 

Glad you mentioned about sending him a copy of a letter from the repair garage as that's just what I have done, and I did mention the section in the Sale of Goods Act about mis-describing an item for sale.

 

 

I did not go into his house as he did not invite me in. Even when I asked if my two young kids waiting in our car could use his toilet it was an abrupt "No !".

 

 

Regards,

 

 

Chris

He did this because he doesn't live there.

It's a common tactic to sell a car outside a posh house claiming they live there.

As someone suggested, you need to be sure of his name and address, otherwise any ccj will just remain unpaid.

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Hi Conniff,

 

 

Glad you mentioned about sending him a copy of a letter from the repair garage as that's just what I have done, and I did mention the section in the Sale of Goods Act about mis-describing an item for sale.

 

 

I did not go into his house as he did not invite me in. Even when I asked if my two young kids waiting in our car could use his toilet it was an abrupt "No !".

 

 

Regards,

 

 

Chris

 

This worries me. There are people who use others premises to sell cars from, someones house they know is away, or student accommodation claiming it is 'their house' when in fact he doesn't live there at all but can get access so it looks like he does.

I'm not saying that is the case here, but how sure are you that this mans name and address are legitimate ?

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Hi f16,

 

 

Thanks for the post and advice. I'll get in touch with Trading Standards as I have a gut feeling that he is an old pro at selling dodgy cars.

 

 

Regards,

 

 

Chris

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