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Good everning, I wonder if you can help me?

for some while now I've had extra care advantage with my littlewoods catalogue that I never asked for , I cancelled it latelast year and when I Iif I could claim it back I was told by a youny lady "sorry its not that type of ppi and no you can't I have now looked into it and it is a ppi I dohave proof that I had it and I have sent a email to the complaint department can you tell me if it is a ppi and if im entitled to have my money back thank you

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Hi

 

This insurance is reclaimable.

 

It is likely that it was put onto your account without your knowledge or your agreement.

 

The trouble with dealing with this n the phone is that they will try and fob you off (as you have found out)

 

Have you got all of your statements of account?

 

Also have a read here....

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?369506-help-with-littlewoods-extra-care-advantage

 

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Thank you fo your quick reply , yes I have read the sar and it was very helpful I have some statement s with the extra care advantage on them which I have highlighted I'm awaiting a reply from a email I sent today that I sent to the complaint s department will let you know the out come of the reply also will try and ring again and wont let this go have been paying this since 2000 .

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I had this added to my account, without me asking for it and I successfully claimed it back a couple of years ago, I did address email to the head of shop direct group at the time, I stated my reasons for not needing or being able to claim on the insurance etc., and they emailed me a PPI complaint form, which was pages long but after several months they did agree to uphold my complaint and refunded the insurance, although I tried with Empire stores (now owned by shop direct) exactly same reasons and was turned down?!

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Hi spoke to them today and they told me it wasn't a ppi of that kind like the banks it on were it insures you for breakages , damage equipment but then she say in the next breath if you fall out of work , I told them I didnt ask for it and that I also work in a school and get 6 months full pay she

then said she's going to pass it on to the compliant s department she was adment it wasn't a ppi !!!

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