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    • Thank-you dx, What you have written is certainly helpful to my understanding. The only thing I would say, what I found to be most worrying and led me to start this discussion is, I believe the judge did not merely admonish the defendant in the case in question, but used that point to dismiss the case in the claimants favour. To me, and I don't have your experience or knowledge, that is somewhat troubling. Again, the caveat being that we don't know exactly what went on but I think we can infer the reason for the judgement. Thank-you for your feedback. EDIT: I guess that the case I refer to is only one case and it may never happen again and the strategy not to appeal is still the best strategy even in this event, but I really did find the outcome of that case, not only extremely annoying but also worrying. Let's hope other judges are not quite so narrow minded and don't get fixated on one particular issue as FTMDave alluded to.
    • Indians, traditionally known as avid savers, are now stashing away less money and borrowing more.View the full article
    • the claimant in their WS can refer to whatever previous CC judgements they like, as we do in our WS's, but CC judgements do not set a legal precedence. however, they do often refer to judgements like Bevis, those cases do created a precedence as they were court of appeal rulings. as for if the defendant, prior to the raising of a claim, dobbed themselves in as the driver in writing during any appeal to the PPC, i don't think we've seen one case whereby the claimant referred to such in their WS.. ?? but they certainly typically include said appeal letters in their exhibits. i certainly dont think it's a good idea to 'remind' them of such at the defence stage, even if the defendant did admit such in a written appeal. i would further go as far to say, that could be even more damaging to the whole case than a judge admonishing a defendant for not appealing to the PPC in the 1st place. it sort of blows the defendant out the water before the judge reads anything else. dx  
    • Hi LFI, Your knowledge in this area is greater than I could possibly hope to have and as such I appreciate your feedback. I'm not sure that I agree the reason why a barrister would say that, only to get new customers, I'm sure he must have had professional experience in this area that qualifies him to make that point. 🙂 In your point 1 you mention: 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver. I understand the point you are making but I was referring to when the keeper is also the driver and admits it later and only in this circumstance, but I understand what you are saying. I take on board the issues you raise in point 2. Is it possible that a PPC (claimant) could refer back to the case above as proof that the motorist should have appealed, like they refer back to other cases? Thanks once again for the feedback.
    • Well barristers would say that in the hope that motorists would go to them for advice -obviously paid advice.  The problem with appealing is at least twofold. 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver.  And in a lot of cases the last thing the keeper wants when they are also the driver is that the parking company knows that. It makes it so much easier for them as the majority  of Judges do not accept that the keeper and the driver are the same person for obvious reasons. Often they are not the same person especially when it is a family car where the husband, wife and children are all insured to drive the same car. On top of that  just about every person who has a valid insurance policy is able to drive another person's vehicle. So there are many possibilities and it should be up to the parking company to prove it to some extent.  Most parking company's do not accept appeals under virtually any circumstances. But insist that you carry on and appeal to their so called impartial jury who are often anything but impartial. By turning down that second appeal, many motorists pay up because they don't know enough about PoFA to argue with those decisions which brings us to the second problem. 2] the major parking companies are mostly unscrupulous, lying cheating scrotes. So when you appeal and your reasons look as if they would have merit in Court, they then go about  concocting a Witness Statement to debunk that challenge. We feel that by leaving what we think are the strongest arguments to our Member's Witness Statements, it leaves insufficient time to be thwarted with their lies etc. And when the motorists defence is good enough to win, it should win regardless of when it is first produced.   
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
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Phones4U misleading advise: - serious violation of Consumer Protection from Unfair Trading Regulations (2008).


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Hi all,

 

Please may i have advise; the following is an email i sent to Phones4u on on the 16/12/2013

 

Thank you

 

----------------

 

Good Morning,

 

 

My misses visited your Hounslow high street store on 05/12/2013 in order receive advice or a resolution on what appears to be a very common issue with the Samsung SII, the issue began on 03/12/2013, whereby the phone remained permanently in airplane mode.

 

 

Your store advisor took a brief look and commented as follows (Actual quotes)

 

1.“It’s finished”

2.“It’s Gone”

3.“Not working”

4.“Gone”

5.“Sorry it’s finished; No warranty left, only 1 year”

6.“If you pay £80 we can try to fix, but not guaranteed, pay us £40 we will try!”

7.“You can buy a new phone, your contract finish in 5 days!”

Later that evening she described the conclusion of the store visit: I replied “Warranty has expired… that’s it! We can't do anything!”

 

 

We visited carphone warehouse (14/12/2013) which happens to be directly opposite the actual Phones4U shop in order to purchase a new phone; we proceeded with the 2 year contracted Samsung Note III. Before we walked out of the store with the new phone we kindly asked the repair individual if he could take a quick look at the Samsung SII, he said “yes no problem” and for no charge he tried to connect the phone, whilst downloading Samsung KIES to his PC he revealed “All Samsung’s have a two year manufacturer’s warranty, you should pop over their!” we were absolutely dismayed as we were told by Phone4U we have no warranty. We promptly walked across the road into Phones4u and explained the situation; they said “yes no problem”, “Take a seat” and immediately dialled tech support which resulted in an authorised warranty repair.

 

 

We now have a new phone which we can’t return unless faulty; and an existing phone which will be repaired within a week; the original intention was to use the existing phone with a pay as you go sim card.

 

 

We were intentionally misled by your staff which has resulted in an unwanted new Phone at an unnecessary two year cost of £800.

 

 

 

 

Thank You

 

 

***** ********

 

 

 

They have offered a £25 good will gesture.

 

Second email sent 17/12/2013

 

Forename: **** *****

Surname:******

Address:** ****** Avenue, **** ****

 

Evening Mobile:*******

 

Sim cardNo:**************

IMEI No::**************

REF::**************

Retailer:209 High Street, Hounslow,TW3 1BL

Sales Person:Bhavin

 

I would also like to point my wife has highlighted other rather alarming comments mentioned by the advisor.

 

Such as:

 

1) Its completely gone

2) Nothing anyone can do

3) You have no warranty left

4) Its a very bad problem

5) its finished

 

She was also left without a phone whilst our son contracted a possible case of meningitis, she was not able to call an ambulance, unable to call me, and she was unable to coordinate the collection of out other son from school. Records available.

Thank you.

 

They again said thier is nothing they can do and still offered £20

 

 

 

Final email send 18/12/2013

 

I have no option but to contact trading standards + legal advice + online consumer protection forums.

 

 

This is a very serious case of misconduct.

 

 

Cost to us has been huge

 

 

1. Overlap line rental £30

2. Unnecessary mobile and contract £800

3. Taxi to take child to hospital £45, couldn't contact me.

4. Unwanted phone and mobile

5. Serious consequences for my sons due to the inability to communicate

6. All contacts deleted by your in store staff

7. Time taken to search for an alternative phone

8. Cost of accessories

 

 

My wife would like to sue phones4u based on point 5.

 

 

Please see:

Consumer Protection from Unfair Trading Regulations (2008).

 

 

Response, they have denied all responsibility andhave stated some phones have a 1 year warranty.

There is nothing we can do…. Good bye!

 

 

 

That’s it.

Please could someone help me with my options,

 

Thank you all.

 

 

 

 

 

Edited by Ra3aHa5nain
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nothing to do with any warranty

 

sale of goods act is your friend.

 

any warranty is in ADDITION to your rights under SOGA.

 

go get 'em!

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I forgot to mention they also said the following.

 

And amazingly customer service through nothing more than an assumption said the following at no point did i state a requirement for compensation.

 

How dare they make such an assumption!

 

  1. We can’t give you anything!
  2. We will not give you anything!

She proceeded to say, it’s not our responsibility, there is nothing we can do.

 

 

Need help urgently.

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I understand where you're coming from but I wouldn't sue on point 5.

 

No actual damage was caused and it seems too remote.

 

You might get somewhere for the misleading advice but you chose to take out a new contract with a different company and proving your conversation will be difficult.

 

Can you definitely not cancel your new contract and return the new unused phone?

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They came back to me and said. I cant prove anything and basically to go away....

 

 

I sent the following email today at 10.55am

Hi,

 

I have been advised by you customer service representative that I will not be able to prove actual occurrences in store and as a result will not be held responsible. Actual comments were “You will not be able to prove anything!”

 

Comments by your customer service staff demonstrate an ongoing appreciation of illegal activities within in your stores.

 

I understand stores keep up to 28 days’ worth of CCTV footage; under the data protection please may I request a feed of our conversation with your in-store staff.

This is an urgent request.

 

 

Thank you

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Hi

As far as I am aware CCTV footage is video only-no audio. (some places state that audio and video are recorded but this is rare)

 

Can you not try and see if CW will cancel the contract?

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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