Jump to content

Ra3aHa5nain

Registered Users

Change your profile picture
  • Content Count

    14
  • Joined

  • Last visited

Community Reputation

1 Neutral

1 Follower

About Ra3aHa5nain

  • Rank
    Basic Account Holder
  1. Hi, Yes i will, thank you. Regards Raz
  2. Hi, Thank you very much indeed, proceeding with the provided information Thanks Raza
  3. Hi, I used a debit card. Thank you Raz
  4. Hi, I bought it sim free. No contract. But i did take out a rolling monthly contract with EE. Thank you Raz
  5. Please read the attached document as i have faced a number of major issues pertaining to the most simplest of repairs. A hairline fracture within the bezel issue becomes a complete main board rebuild, and now i have all the symptoms of someone elses work order. The customer service staff refuses to acknowledge the mix-up and eventually begun ignoring me. The issue began in April and is still ongoing four months later.
  6. Hi, That is true; This may sound highly unusual but I was hoping to get the video attestedvia a free lance lip reader. I did askCW,and they said “unfortunately we do not operate a change of mind policy”.
  7. They came back to me and said. I cant prove anything and basically to go away.... I sent the following email today at 10.55am Hi, I have been advised by you customer service representative that I will not be able to prove actual occurrences in store and as a result will not be held responsible. Actual comments were “You will not be able to prove anything!” Comments by your customer service staff demonstrate an ongoing appreciation of illegal activities within in your stores. I understand stores keep up to 28 days’ worth of CCTV footage; under the data protection please may I request a feed of our conversation with your in-store staff. This is an urgent request. Thank you
  8. I forgot to mention they also said the following. And amazingly customer service through nothing more than an assumption said the following at no point did i state a requirement for compensation. How dare they make such an assumption! We can’t give you anything! We will not give you anything! She proceeded to say, it’s not our responsibility, there is nothing we can do. Need help urgently.
  9. Hi all, Please may i have advise; the following is an email i sent to Phones4u on on the 16/12/2013 Thank you ---------------- Good Morning, My misses visited your Hounslow high street store on 05/12/2013 in order receive advice or a resolution on what appears to be a very common issue with the Samsung SII, the issue began on 03/12/2013, whereby the phone remained permanently in airplane mode. Your store advisor took a brief look and commented as follows (Actual quotes) 1.“It’s finished” 2.“It’s Gone” 3.“Not working” 4.“Gone” 5.“Sorry it’s finished; No warranty left, only 1 year” 6.“If you pay £80 we can try to fix, but not guaranteed, pay us £40 we will try!” 7.“You can buy a new phone, your contract finish in 5 days!” Later that evening she described the conclusion of the store visit: I replied “Warranty has expired… that’s it! We can't do anything!” We visited carphone warehouse (14/12/2013) which happens to be directly opposite the actual Phones4U shop in order to purchase a new phone; we proceeded with the 2 year contracted Samsung Note III. Before we walked out of the store with the new phone we kindly asked the repair individual if he could take a quick look at the Samsung SII, he said “yes no problem” and for no charge he tried to connect the phone, whilst downloading Samsung KIES to his PC he revealed “All Samsung’s have a two year manufacturer’s warranty, you should pop over their!” we were absolutely dismayed as we were told by Phone4U we have no warranty. We promptly walked across the road into Phones4u and explained the situation; they said “yes no problem”, “Take a seat” and immediately dialled tech support which resulted in an authorised warranty repair. We now have a new phone which we can’t return unless faulty; and an existing phone which will be repaired within a week; the original intention was to use the existing phone with a pay as you go sim card. We were intentionally misled by your staff which has resulted in an unwanted new Phone at an unnecessary two year cost of £800. Thank You ***** ******** They have offered a £25 good will gesture. Second email sent 17/12/2013 Forename: **** ***** Surname:****** Address:** ****** Avenue, **** **** Evening Mobile:******* Sim cardNo:************** IMEI No::************** REF::************** Retailer:209 High Street, Hounslow,TW3 1BL Sales Person:Bhavin I would also like to point my wife has highlighted other rather alarming comments mentioned by the advisor. Such as: 1) Its completely gone 2) Nothing anyone can do 3) You have no warranty left 4) Its a very bad problem 5) its finished She was also left without a phone whilst our son contracted a possible case of meningitis, she was not able to call an ambulance, unable to call me, and she was unable to coordinate the collection of out other son from school. Records available. Thank you. They again said thier is nothing they can do and still offered £20 Final email send 18/12/2013 I have no option but to contact trading standards + legal advice + online consumer protection forums. This is a very serious case of misconduct. Cost to us has been huge 1. Overlap line rental £30 2. Unnecessary mobile and contract £800 3. Taxi to take child to hospital £45, couldn't contact me. 4. Unwanted phone and mobile 5. Serious consequences for my sons due to the inability to communicate 6. All contacts deleted by your in store staff 7. Time taken to search for an alternative phone 8. Cost of accessories My wife would like to sue phones4u based on point 5. Please see: Consumer Protection from Unfair Trading Regulations (2008). Response, they have denied all responsibility andhave stated some phones have a 1 year warranty. There is nothing we can do…. Good bye! That’s it. Please could someone help me with my options, Thank you all.
  10. Hi, I do apologise for the late reply. I would like to thank you all for showing an interest in my case. I have received an update from e-sure; I followed their internal complaints procedure which in-turn resulted in an immediate and a satisfactory resolution. I have to admit E-SURE were very kind, understanding and extremely helpful in resolving the issue. Thank you and Kind Regards RH
  11. Hi, Thank you for your reply. I failed to send them my "NCB",I received a reminder on the 15/9/2013 and then without further notice they cancelled my insurance. E-Sure received a ruling by the FCA to provide customers with seven days written notice prior to a cancellation. They should have informed me within the email to contact them regarding the mismatch, or even sent a minimal email note: to the new email address. EG: please contact us urgently regarding your insurance. Thank you
  12. E-Sure cancelled my insuance without notification. Below is the email i sent to them. Good afternoon, Please could you re-instate my cancelled insurance and refund the newer insurance(taken out 25/11/2013), or revise the new insurance to equal the premium of the previous insurance. I didn’t receive the welcome pack hence the following email was sent to you on the 1st of October. ---- Hi, Please could i have my policy documents sent to email 2 rather than email 1 (email removed due to zero postings) Car Reg is:AM**UC* Cover set to start from 30/09/2013 I havent received a confirmation yet, could you confirm that my vehicle is now insured. Thank you Reply: Dear Mr H*s*a*n, Thank you for your recent enquiry. We would like to advise that due to security reasons we are unable to send policy documents via email; however we can confirm these were issued to your home address after you accepted your policy. All documents are issued by first class post but can take between 3-5 working days to arrive, although receipt within 2 or 3 days is more usual. Should you require any further assistance, please contact us on 0845 603 7874 or via email. We are available Monday to Friday 8am to 8pm, Saturday 9am to 5pm and Sunday 10am to 2pm. Yours sincerely --- No mention was given in your reply of an incorrect email on record; this in my view is a catastrophic failure in customer service which in-turn could result in terrible conations for the insured, luckily I’m commuter into central London, Victoria (TFL transcripts available); from my research the internet is littered with 200+cases to this effect e.g. (Search term: “E-SURE cancelled my insurance without notice”) GoCompare.com appears to be highly un-intuitive and its usage appears to result in a failure to update personal details which could subsequently lead to incorrect details being passed to your web-service, ESURE and GoCompare.com have a duty of care to their customers and a lack in process workflow must be substituted with an enhanced form of customer service in order to facilitate corrective measures. I received one letter from E-SURE dated, 15th October 2013 “Urgent we still need proof of your no claims discount” but didn’t receive any further correspondence from you, including emails; neither did I receive the welcome pack. I do not want to contact the financial ombudsman as this will automatically cost you £400; please could you re-instate my previous insurance and refund my newer insurance, or discount the current insurance. I believe the cancellation is unfair and a violation of my consumer rights. I didn’t receive the required seven day warning, or any other forms of warning apart from the first reminder. I believe in light of my previous email, contact should have been made; my wife also reminded me that I actually called you to discuss the status of my pending welcome pack and change of email; please may I also have all call transcripts. Could someone here advise me of my options. Thank you
×
×
  • Create New...