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About Ra3aHa5nain

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  1. Hi, Yes i will, thank you. Regards Raz
  2. Hi, Thank you very much indeed, proceeding with the provided information Thanks Raza
  3. Hi, I used a debit card. Thank you Raz
  4. Hi, I bought it sim free. No contract. But i did take out a rolling monthly contract with EE. Thank you Raz
  5. Please read the attached document as i have faced a number of major issues pertaining to the most simplest of repairs. A hairline fracture within the bezel issue becomes a complete main board rebuild, and now i have all the symptoms of someone elses work order. The customer service staff refuses to acknowledge the mix-up and eventually begun ignoring me. The issue began in April and is still ongoing four months later.
  6. Hi, That is true; This may sound highly unusual but I was hoping to get the video attestedvia a free lance lip reader. I did askCW,and they said “unfortunately we do not operate a change of mind policy”.
  7. They came back to me and said. I cant prove anything and basically to go away.... I sent the following email today at 10.55am Hi, I have been advised by you customer service representative that I will not be able to prove actual occurrences in store and as a result will not be held responsible. Actual comments were “You will not be able to prove anything!” Comments by your customer service staff demonstrate an ongoing appreciation of illegal activities within in your stores. I understand stores keep up to 28 days’ worth of CCTV footage; under the data protection pleas
  8. I forgot to mention they also said the following. And amazingly customer service through nothing more than an assumption said the following at no point did i state a requirement for compensation. How dare they make such an assumption! We can’t give you anything! We will not give you anything! She proceeded to say, it’s not our responsibility, there is nothing we can do. Need help urgently.
  9. Hi all, Please may i have advise; the following is an email i sent to Phones4u on on the 16/12/2013 Thank you ---------------- Good Morning, My misses visited your Hounslow high street store on 05/12/2013 in order receive advice or a resolution on what appears to be a very common issue with the Samsung SII, the issue began on 03/12/2013, whereby the phone remained permanently in airplane mode. Your store advisor took a brief look and commented as follows (Actual quotes) 1.“It’s finished” 2.“It’s Gone” 3.“Not working” 4.“Gone” 5.“Sorry it’s fini
  10. Hi, I do apologise for the late reply. I would like to thank you all for showing an interest in my case. I have received an update from e-sure; I followed their internal complaints procedure which in-turn resulted in an immediate and a satisfactory resolution. I have to admit E-SURE were very kind, understanding and extremely helpful in resolving the issue. Thank you and Kind Regards RH
  11. Hi, Thank you for your reply. I failed to send them my "NCB",I received a reminder on the 15/9/2013 and then without further notice they cancelled my insurance. E-Sure received a ruling by the FCA to provide customers with seven days written notice prior to a cancellation. They should have informed me within the email to contact them regarding the mismatch, or even sent a minimal email note: to the new email address. EG: please contact us urgently regarding your insurance. Thank you
  12. E-Sure cancelled my insuance without notification. Below is the email i sent to them. Good afternoon, Please could you re-instate my cancelled insurance and refund the newer insurance(taken out 25/11/2013), or revise the new insurance to equal the premium of the previous insurance. I didn’t receive the welcome pack hence the following email was sent to you on the 1st of October. ---- Hi, Please could i have my policy documents sent to email 2 rather than email 1 (email removed due to zero postings) Car Reg is:AM**UC* Cover set to start from 30/09/2013
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