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    • What type of finance is it?   HP, PCP, Loan? They want her to ring so they can bully her into making payments she can't afford...unless she can record her calls then IMHO, I'd keep everything in writing. Is £400 SSP her only income? There's no chance they will justify taking half of that.   Lodge a formal complaint with them ASAP, exhaust it, and then you can escalate it sooner rather than later, ruddy sharks!  
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    • If I have learnt one thing from this forum, it's not to call and communicate via email. I passed this info on to her and they are pushing for her to call them.    "Unfortunately, you will need to call us. The conversation won’t be so black and white as to therefore type over email. In a nutshell we can confirm that the request to not pay for 3 months we cannot put in place"  I emailed them back on her behalf and said that what ever is discussed over the phone will need to be put in an email so that she can review it properly. No decisions will be made on that phone call.    "Once we speak to you on the phone we will follow up with an email to confirm the options discussed. [Phone number]"   Why are they pushing for a phone call? If its not so black and white, why can they then follow up with an email?  
    • Appreciate input Andy, updated: IN THE ******** County Court Claim No. [***] BETWEEN: LC Asset 2 S.A.R.L CLAIMANT AND [***] DEFENDANT ************ _________________________ ________ WITNESS STATEMENT OF [***] _________________________ ________ I, [***], being the Defendant in this case will state as follows;     I make this Witness Statement in support of my defence in this claim.   1. I understand that the claimant is an Assignee, a buyer of defunct or bad debts, which are bought on mass portfolios at a much-reduced cost to the amount claimed and which the original creditors have already written off as a capital loss and claimed against taxable income as confirmed in the claimant’s witness statement exhibit by way of the Deed of Assignment. As an assignee or creditor as defined in section 189 of the CCA this applies to this new requirement on assignment of rights. This means that when an assignee purchases debts (or otherwise acquires rights under a credit agreement) it also acquires certain obligations to the borrower including the duty to comply with CCA requirements (such as the rules on statements and notices and other post-contractual information). The assignee becomes the creditor under the agreement. This ensures that essential consumer protections under the CCA cannot be circumvented by assigning the debt to a third party. 2. The Claim relates to an alleged Credit Card agreement between the Defendant and Bank of Scotland plc. Save insofar of any admittance it is accepted that the Defendant has had contractual agreements with Bank of Scotland plc in the past, the Defendant is unaware as to what alleged debt the Claimant refers. The Defendant has not entered any contract with the Claimant. 3. The Defendant requested a copy of the CCA on the 24/12/2022 along with the standard fee of £1.00 postal order, to which the defendant received a reply from the Claimant dated 06/02/2023. To this date, the Claimant has failed to disclose a valid agreement and proof as per their claim that this is enforceable, that Default Notice and Notice of Assignment were sent to and received by the Defendant, on which their claim relies. The Claimant is put to strict proof to verify and confirm that the exhibit *** is a true copy of the agreement and are the true Terms and Conditions as issued at the time of inception of the online application and execution of the agreement. 4. Point 3 is noted. The Claimant pleads that a default notice has been served upon the defendant as evidenced by Exhibit [***]. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 5. Point 6 is noted and disputed. The Defendant cannot recall ever having received the notice of assignment as evidenced in the exhibit marked ***. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 6. Point 11 is noted and disputed. See 3. 7. Point 12 is noted, the Defendant doesn’t recall receiving contact where documentation is provided as per the Claimants obligations under CCA. In addition, the Claimant pleads letters were sent on dates given, yet those are not the letters evidenced in their exhibits *** 8. Point 13 is noted and denied. Claimant is put to strict proof to prove allegations. 9. The Claimant did not provide a true copy of the CCA in response to the Defendants request of 21/12/2022. The Claimant further claims that the documents are sufficient to pursue a Judgement and are therefore copies of original documents in their possession. Conclusion 10. Without the Claimant providing a valid true copy of the executed Credit agreement that complies with the CCA, the Claimant has no grounds on which to enforce this alleged debt. 11. The Claimant has been unjustly enriched at the expense of the Defendant by purchasing bulk debt at a greatly reduced cost and subrogating for the original creditor in trying to recuperate the full amount of the original debt 12. The Defendant was not given ample evidence to prove the debt and therefore was not required to enter settlement negotiations. Should the debt be proved in the future, the Defendant is willing to enter such negotiations with the Claimant. On receipt of this claim I could not recall the precise details of the agreement or any debt and sought clarity from the claimant by way of a Section 78 request. The Claimant failed to comply. I can only assume as this was due to the Claimant not having any enforceable documentation and issuing a claim in hope of an undefended default judgment.   Statement of Truth I, ********, the Defendant, believe the facts stated within this Witness Statement to be true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in it’s truth. Signed: _________________________ _______ Dated: _____________________
    • Morning,  I am hoping someone can help, I am posting on behalf of my friend so I will try and provide as much info as possible.  Due health reasons, she is currently not working and unable to pay her contractual car finance payments. She emailed 247 Money and asked for a 3 month payment holiday, they refused this straight away with no reasons as to why. They have told her that instead she can make a payment of £200. She is currently getting £400+ a month ssp so this is not acceptable. She went back to them and explained she cannot make this payment and they have not offered an alternative plan. Its £200 or she falls into default.  She is now panicking as she does not want her car to be taken away. What options does she have?  Thank you, 
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are barclaycard ignoring me? advice pls


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I wonder if you can help.

 

 

As i have stated elsewhere I am in a bit of a financial pickle I am trying to wade through it.

 

 

I wrote to barclaycard about 6 weeks ago telling them that I was in financial hardship

and could only pay a token amount £2 for 6 months etc

- following the advice dx100uk has given to others.

 

 

since that time they have written to me twice and bombarded me with phone attempts

- up to 20 times a day!

but they have not even acknowledged that i have written to them.

 

Today i got a pay up or its Mercers for you boy letter.

What should I do?

Should I write again?

I have kind of been assuming up until now that my letter was playing catch up with their system,

but now i am wondering if they are either ignoring it or it got lost in the post/ lost internally.

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Hi EP,

 

What address did you write to with your offer to make token payments.

 

Do you have all your statements so you can check for penalty charges and/or PPI that you can reclaim.

 

Depending on your answers, it may be best to send them another letter with a copy of the first one.

 

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high slick,

 

wrote to the POBox on the statement. I dont have all the statements BUT there has never been an issue until now - always paid at least the min payment on time, never over limit until now, never had PPI on anything. So I am 99.99% sure the only things to claim back will be what they are adding now.

 

I am a bit cynical on these things and am beginning to think that they are ignoring me in the hope that they can threaten / harass me 'back in line'? I am trying to do this all in a responsible way. Unfortunately they all seem to be more childish than professional which is a bit of a shock. I was hoping BC would be more professional.

 

I know £2 isnt a lot, but it is their share of £20 pro rata which is genuinely all there is - emptypot in more than name.

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Hi EP,

 

We've had many folk complain that they try to do the right thing with BC, only to have their offers to pay or settle rejected.

 

I suggest you send a new letter to BC headed Formal Complaint. Use the Northants address and get a free Certificate of Posting at the PO when you send the letter.

 

I'd use the appropriate letter from the Debt Collection Library but amend it to enclose a copy of the previous one and say they appear to have ignored your reasonable approach and offer to pay a reduced amount.

 

Did you use our Library letter before and did you enclose a Budget Planner. This is always a good idea as it demonstrates why you need to pay reduced amounts.

 

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OK. The first letter i sent was 'letter 1' of dx100uk's 2 letter approach to a (hopefully) temporary financial hiccup. I didn't include a budget planner because frankly i do not know what i would put on it! I have no income - other than a joint tax credit award and i dont qualify for JSA etc because my wife works. So what would i put on as income? half the tax credits? and if i put half all the bills on then that would bring it to a minus anyway! I did tell them though that we qualify for full council tax relief and housing benefit which to my mind says that i really am 'emptypot'!

 

My financial story is simple - self employed traded too long before admitting defeat, which made everything worse. August/ September the penny finally dropped and we decided that food should be nearer the top of the list than my credit cards. All I want to say (to all 5 of my creditors) is 'look, please understand I truly have no money and the less time i have to devote to dealing with your threats the quicker i should be able to get more money and then you wont have to threaten me' - should be a win win. BC are the most 'mainstream' of my creditors so I am really not looking forward to the real sub prime muppets getting into full swing. Oh joy!

 

what would you suggest i send now?

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Hi EP,

 

You could use this letter to send to each creditor including BC - http://www.consumeractiongroup.co.uk/forum/showthread.php?387346-Ask-Creditor-to-Accept-Pro-Rata-Payments

 

Enclose a Budget Planner for each creditor, completed to reflect your income and outgoings regardless of what they are.

 

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cheers slick,

 

what would i put on the budget planner? Half of the Tax Credits and Half of the bills?

 

BTW found out something interesting today. It appears Mercers (Company No. 02550639) are a dormant non-trading company, which means that they are breaching several aspects of the Companies Act if they 'trade'. When Mercers write to me (which they are not legally entitled to do as a non trading entity) then I think I will send their letter to HMRC and Companies House and ask why they are not paying corporation tax! Also, BC cannot assign the debt to a non trading company.

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Hi EP,

 

Yes, either enter all of your own income and expenses and/or half of any joint income and expenses.

 

We've known about the Mercers situation for years. They are BC's in-house DCA and Mercers only appear to act on BC's behalf. They are never assigned any BC a/c's.

 

The complaints you suggest, to HMRC etc, are probably not worth doing as they'll change nothing for you and nothing for the bigger picture either.

 

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  • 1 month later...

so i am a BIT further on with BC. we have come to an understanding for now - £1 pcm which is good.

 

HOWEVER I CCA'd them and all I have got in reply is two sets of terms. The letter says there is a recon agreement but there is not.

 

The letter says they have complied with section 78, but I cannot see how.

 

Any suggestion as to my next step?

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Hi EP,

 

Good that they've accepted your token pay't.

 

The T&C's are BC's normal response.

 

When was the a/c opened roughly, and was this always a BC a/c or did BC take it over from a previous issuer.

 

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Re s.78 compliance by BC, they've probably done enough to continue with collection activity.

 

They don't have to supply a copy of the credit agreement itself unless they (or a subsequent DCA) want to take court enforcement action. The only time enforceability would be tested is if they take you to court and the matter is decided by a judge on the day.

 

Because the a/c was opened pre-2007, the bank would have to meet stricter requirements if they wanted to enforce. However, they may have the credit agreement even though they won't send it to you.

 

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cheers slick

 

basically i'm just gonna keep paying them - and all the rest - £1 pcm. I am not giving people a choice, it's all there is so tough.

 

If they take me to court at any point I will then contest enforceable (if nothing else their costs will go up) and reclaim all the £12 etc. If I have to pay then I believe that the fact I have been paying £1 pcm and can show that is a lot to me at the moment will pretty much mean that I end up with a determination of £1 pcm. So I am no worse off!

 

The fact is all these creditors seem to want to play pathetic mind games, designed to scare old ladies I guess? After 4 months of letter tennis and ignorance I have had enough and intend to get on with life.

 

The only debate I have now is to carry on paying £1 (sensible) or stop (use their tactics on them) and force their hand - the last thing I want is a CCJ to someone like lowlifes in 5years and 11 months time - that effectively screws up my credit record for 12 years. Thoughts?

 

cheers for all the help so far. Nice to have a sounding board outside my own head!

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emptypot, what is the value of the debt to Barclayshark ?

 

Do you own your own home ? This is always an indicator of whether they will continue to pursue.

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Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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emptypot, what is the value of the debt to Barclayshark ?

 

Do you own your own home ? This is always an indicator of whether they will continue to pursue.

 

I owe barc £2k ish and best part of 17k in total to 5 others.

 

Rent my home - council - i just about own my own underpants!!

 

I would go bankrupt but £6 pcm is a lot cheaper at the mo.

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Citizen, I've been thinking about your post. Are you suggesting that because I am skint and live in a council house they are much less likely to go beyond threat-o-grams even if they have an enforceable agreement?

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I'm not answering for CitB, but the point is that a DCA or sol'rs are more likely to pursue a debt if they believe you have income or assets that will make them more likely to be paid.

 

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Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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Citizen, I've been thinking about your post. Are you suggesting that because I am skint and live in a council house they are much less likely to go beyond threat-o-grams even if they have an enforceable agreement?

 

I'm not answering for CitB, but the point is that a DCA or sol'rs are more likely to pursue a debt if they believe you have income or assets that will make them more likely to be paid.

 

:-)

 

Pretty much as slick says..

 

From what I have seen on the forums, only those people who own their own homes or who are in well paid employment seem to be hotly pursued, have claims or insolvency papers issued against them.

 

 

If someone advises they have no assets - no job or low paid employment and with no prospect of circumstances changing, then we seem to see repayment plans/token payments accepted more readily and less harrassment !

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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