Jump to content


  • Tweets

  • Posts

    • it's 85k of turnover (well, now £90k). However, you're digging yourself into another hole here. That ship has probably long since sailed. Is it worth pursuing this? You're not going to get anything back from it either way.
    • Hi,   A few pointers from yesterday to take note of evris cpr 27.9 failed again so we should really make issue of this also their WX fail to comply with CPR so again we should take issue with their statement of truth  you cant get tort if you get damages under subsection 7 of CRA because its double recovery  - not sure what we think of this? however its the first time i saw the judges make reference to your non automatic rights from s49 which s54 and 57 assist with. We should start stating this specifically for claims as I think its much better than just 49 and 57 as we need to make it clear where our non automatic rights come from as 54 automatic frankly dont help  I have sent the claim form and defences to the admin email because I can’t upload them for some reason as it wont let me but thought this may help as its the first time we’ve taken tort to trial. although i think the DDJ was honestly struggling to understand some parts of the law because he was asking me about them and how he should interpret them, especially for the automatic. Will apply for transcript if you want it?
    • I decided on confrontation - which I hate.  Omg the arrogance of the driver.  They refused to say who had given them the alleged permission to park on the private land - unless I proved ownership.  I couldn't believe they could be so objectionable.   They advised they couldn't take public transport to work as they lived too far away.  They couldn't rent a local garage as none were available. I simply said that's their issue not mine. It was infuriating that this person had such misplaced entitlement.  However I decided to humour them and show them the title deeds.   They couldn't respond.  Although at this point they alleged some guy in a city up north - whose name they couldn't remember - gave permission!!    They then asked if they could buy the garages and land!! Yet can't afford to park on a meter !! They seemed to back down and agree to now park elsewhere.  I hope so. 
    • I've worked out the contractor invoiced apx 250k - Without adding vat to the invoices.  So based on above he should have added vat to all invoices once he reached 85k?  Obviously he had to pay his labourers - would those payments get taken off what he received?  Or it doesn't matter cos he invoiced for the high sum?
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Guarantee three year old boiler


marmite123
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 3859 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi

Hope someone can help....

 

. I had a new central heating system fitted (including boiler) almost three years ago.

 

It has been serviced three times and has been fine up until about a month ago where I have had to top up the pressure every day.

 

Yesterday I got the message on my thermostat saying boiler over run and

 

then about an hour later there was the most horrendous noise which panicked me to the point I switched the boiler off.

 

My problem is,

I have got out my paperwork thinking I will ring them tomorrow

 

but it says 'if you don't register your guarantee within 30 days, unfortunately you will only have a 12 month guarantee'

 

I didn't do this for two reasons

(and I do admit to being a bit dim here)

The guarantee form was tucked away in the bumf.

I assumed the boiler would be fit for purpose for at least 15 years....

 

I'm now without heating as I dare not switch it on and can't afford to pay someone to come out.

 

Have I any rights at all?

or just screwed and have to start saving to fix it myself?

 

Thank you.

Would appreciate anybody's wisdom or experience in the same or similar problem

Link to post
Share on other sites

warranties are in ADDITION to your rights under soga.

 

you should contact the company you PAID the boiler for.

 

and ask them to come look see as you think the boiler is faulty now under

SOGA 'fit for purpose' clause.

 

dx

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

What make of boiler is it? Some,like Worcester wont quibble too much as long as the installation/service was properly signed off (should be otheriwse gas engineer breaking law) but others will argue to toss over the smallest details. If they offer a guarantee for 3 years then they offer a guarantee, regardless of filling out bits of card. this will prove a poor argument for them if they stick to it.

Link to post
Share on other sites

What make of boiler is it? Some,like Worcester wont quibble too much as long as the installation/service was properly signed off (should be otheriwse gas engineer breaking law) but others will argue to toss over the smallest details. If they offer a guarantee for 3 years then they offer a guarantee, regardless of filling out bits of card. this will prove a poor argument for them if they stick to it.

 

It's an Ideal and fitted by gas safe person. The guarantee said if I filled in said piece of card it would be guaranteed for five years.......

Link to post
Share on other sites

It is guaranteed for 5 years then . A piece of card is not going to make the boiler not break down so an argument about liability due to you not registering will not impress a judge. Basically they say that 5 years is how long they guarantee their goods for.

  • Confused 1
Link to post
Share on other sites

It is guaranteed for 5 years then . A piece of card is not going to make the boiler not break down so an argument about liability due to you not registering will not impress a judge. Basically they say that 5 years is how long they guarantee their goods for.

 

Thank you for this advice. I thought I had nowhere to go with this one, apart from having the luxury of heating for a little while after 10 years of saving for it.... That'll teach me lol

Link to post
Share on other sites

Hi Marmite,

 

The scary noises suggest the water in the heat exchanger got too hot, effectively boiling and this would sound like someone was banging the pipework hard with a hammer. The boiler has sensors that detect the problem and would shut the system off.

 

There can be several causes for this happening so you could get back the engineer who installed to investigate. He should be able to diagnose the fault and can then advise on the cost to remedy. He'll also advise if the issue is something that the warranty should cover.

 

Alternatively, speak to Ideal and see if they have your boiler shown as covered. They can then advise on the costs of sending out one of their own engineers. However, if they do not accept the fault as their responsibility, their costs may well be higher than calling your own local engineer.

 

Other option is to speak to family or friends and get a recommended engineer to come and advise.

 

:-)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Link to post
Share on other sites

Well I think I might have had a result.... I called Ideal and told them about the horrendous noise the boiler was making and am without heating. They said they have received my guarantee which is now set up (I sent it a few weeks ago and the worry was it said if I didn't send within 30 days I would not receive the full 5 years, only 12 months??!)

 

They are sending an engineer round next Thursday to have a look. :-o

I did say I thought it was dangerous, so maybe that's why they are not arguing but I wasn't exaggerating - the noise was so bad and getting louder and louder my instant reaction was to get out of the house. So we'll see....

Oh some helpful person at work has said they will charge you for call out and labor if it needs fixing. Thanks for that I thought but seriously

thank you for all who have responded and who have really been helpful - I may need you again

Link to post
Share on other sites

Hi Marmite,

 

Thanks for the update and let us know how it goes.

 

Did Ideal confirm the terms of your boiler cover - ie are you covered for parts and/or labour, and for how many years.

 

Some schemes offer parts and labour for 1 or 2 years, but then parts only for the remainder of the 5 years. After that you have to pay their labour charges which I'd expect to be around £100 to £150 including VAT.

 

:-)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Link to post
Share on other sites

Thank you slick. No they didn't confirm anything (spoke to call center person who gave me bog standard reply about making the appointment and confirming who I was) but it will be something I intend to follow up. Feel quite relieved that at least someone is coming out without having to have a battle TBH. I will be refusing to pay anything for this call out and as far as I am concerned the boiler is not fit for purpose, which is another story

I might be being a little over ambitious here but I would like a replacement. I have no faith in a three year old boiler that's already started to cause serious probs

 

again that's definitely another story

Thanks again - will keep you posted

Hi Marmite,

 

Thanks for the update and let us know how it goes.

 

Did Ideal confirm the terms of your boiler cover - ie are you covered for parts and/or labour, and for how many years.

 

Some schemes offer parts and labour for 1 or 2 years, but then parts only for the remainder of the 5 years. After that you have to pay their labour charges which I'd expect to be around £100 to £150 including VAT.

 

:-)

Link to post
Share on other sites

Hi Marmite,

 

I doubt you'll get a new boiler but you should be able to keep the current one serviced and running properly.

 

Personally, I would speak to Ideal again to confirm that the visit will be at no charge to you.

 

Also, I'd not be happy that the visit is scheduled for a week away when you have no heating in the meantime.

 

:-)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...