Thank you slick. No they didn't confirm anything (spoke to call center person who gave me bog standard reply about making the appointment and confirming who I was) but it will be something I intend to follow up. Feel quite relieved that at least someone is coming out without having to have a battle TBH. I will be refusing to pay anything for this call out and as far as I am concerned the boiler is not fit for purpose, which is another story I might be being a little over ambitious here but I would like a replacement. I have no faith in a three year old boiler that's already started to cause serious probs again that's definitely another story Thanks again - will keep you posted

Well I think I might have had a result.... I called Ideal and told them about the horrendous noise the boiler was making and am without heating. They said they have received my guarantee which is now set up (I sent it a few weeks ago and the worry was it said if I didn't send within 30 days I would not receive the full 5 years, only 12 months??!) They are sending an engineer round next Thursday to have a look. I did say I thought it was dangerous, so maybe that's why they are not arguing but I wasn't exaggerating - the noise was so bad and getting louder and louder my instant reaction was to get out of the house. So we'll see.... Oh some helpful person at work has said they will charge you for call out and labor if it needs fixing. Thanks for that I thought but seriously thank you for all who have responded and who have really been helpful - I may need you again

Thank you for this advice. I thought I had nowhere to go with this one, apart from having the luxury of heating for a little while after 10 years of saving for it.... That'll teach me lol

I paid an independent gas engineer to fit the system, so do I go back to him and ask where he purchased the goods?

It's an Ideal and fitted by gas safe person. The guarantee said if I filled in said piece of card it would be guaranteed for five years.......

Oh thank you for a chink of light! Really appreciated

Hi Hope someone can help.... . I had a new central heating system fitted (including boiler) almost three years ago. It has been serviced three times and has been fine up until about a month ago where I have had to top up the pressure every day. Yesterday I got the message on my thermostat saying boiler over run and then about an hour later there was the most horrendous noise which panicked me to the point I switched the boiler off. My problem is, I have got out my paperwork thinking I will ring them tomorrow but it says 'if you don't register your guarantee within 30 days, unfortunately you will only have a 12 month guarantee' I didn't do this for two reasons (and I do admit to being a bit dim here) The guarantee form was tucked away in the bumf. I assumed the boiler would be fit for purpose for at least 15 years.... I'm now without heating as I dare not switch it on and can't afford to pay someone to come out. Have I any rights at all? or just screwed and have to start saving to fix it myself? Thank you. Would appreciate anybody's wisdom or experience in the same or similar problem