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The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
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Unfair Notification of Customer Compliance Office Interview - Can I challenge it or request full investigation?


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Hi all,

 

Since the last months I have maladministration issues with my jobcentre adviser/manager and I made several complaints to JobCentre but this last has denied the fact and in return until present is doing victimisation : my JSA has been wrongly sanctioned by dwp two months ago and when I made an appeal with reliable evidences this last has just been ignore.

 

Until present, I still not even receive the JSA for hardship.

 

Yesterday, I have received a letter from the Customer Compliance Office for an interview because they suspect an alleged fraud

: I find this really insulting since they have presently put in distress and hardship but do not want to deal with my appeal fairly.

 

I strongly believe that ( like my jobcentre adviser was threating me) they are trying to equally unfairly suspend my housing benefit since this last is the only payment coming in my bank account and that I presently have a counterclaim at the court against my landlord (he instructed a tenant to harass me) and as a result I was advised by my Citizen Advice Bureau to not pay the rent at the moment (I know it is not with high standard but I presently have no choice).

 

Additionally, a month ago, I had the opportunity to make a first project on freelancer.com for my non profit organization I have just created (volunteering work) but the money (£110) came into my account since I presently have difficulty to open a non profit organisation account (bad credit score) and I had to buy a laptop for £160 for the non-profit organisation.

 

So, can I request from dwp to replace the Customer Compliance Office Interview by a higher and independent service such as the ombudsman (because I know they are just trying to sanction me unfairly)?

 

Thanks in advance for your help,

 

Emily

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Sounds all very muddled.

 

What claim do u have at court? When is the jearing etc

 

That was an harassment claim (jointly with another tenant). The hearing was in october and the court sent me a letter saying that they sent a request of payment to landlord solicitor (the only address I have until present) but this mail was returned to them.

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So, can I request from dwp to replace the Customer Compliance Office Interview by a higher and independent service such as the ombudsman (because I know they are just trying to sanction me unfairly)?

 

Simple answer, no.

But I think you are misunderstanding the Compliance section. They cannot sanction you & will have no interest in your complaints, appeal etc etc. They probably won't even know about them.

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Simple answer, no.

But I think you are misunderstanding the Compliance section. They cannot sanction you & will have no interest in your complaints, appeal etc etc. They probably won't even know about them.

 

Maybe, but they will certainly give WRONG information to dwp like seetec did two months ago in order to sanction me unfairly. May I know why you say "no" (I would just like to request to go to an interview only if an independent organisation can make full and deep investigation to the present situation).

Edited by EmilyPink
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Maybe, but they will certainly give WRONG information to dwp like seetec did two months ago in order to sanction me unfairly. May I know why you say "no" (I would just like to request to go to an interview only if an independent organisation can make full and deep investigation to the present situation).

 

Jabba said "no" because that is the simple and straightforward answer to your question. Your compliance interview cannot be conducted by any independent ombudsman. In any case, it is completely unrelated to any sanction, appeal or formal complaint.

 

The important thing to remember when dealing with the DWP (and I can't stress this enough) is not to treat it as some sort of personal vendetta. DWP staff are not sitting around scheming and trying to come up with ways to deny EmilyPink her benefits. The staff are attempting to apply the rules. Now of course, they do make mistakes, which is why there's an appeals process, but they're not out to get you.

 

Note also that they don't really suspect fraud if the interview is with Compliance. If they seriously thought there was something dodgy going on then it would be the Fraud Investigation Service, not Compliance, that would be dealing with it.

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Jabba said "no" because that is the simple and straightforward answer to your question. Your compliance interview cannot be conducted by any independent ombudsman. In any case, it is completely unrelated to any sanction, appeal or formal complaint.

 

The important thing to remember when dealing with the DWP (and I can't stress this enough) is not to treat it as some sort of personal vendetta. DWP staff are not sitting around scheming and trying to come up with ways to deny EmilyPink her benefits. The staff are attempting to apply the rules. Now of course, they do make mistakes, which is why there's an appeals process, but they're not out to get you.

 

Note also that they don't really suspect fraud if the interview is with Compliance. If they seriously thought there was something dodgy going on then it would be the Fraud Investigation Service, not Compliance, that would be dealing with it.

 

I notified them on numerous occasion about their maladministration that they still not have corrected : so when they do their recurrent "mistake" that cause me important hardship, and try to add further request that will certainly cause me more distress I believe that it will be wiser to contact the ombudsman.

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err, Compliance are part of the DWP.

 

As Antone has already said Compliance are not the same as FIS (Fraud). They do not investigate. The information they obtain/request will come from YOU!

It does not matter if they are the same as FIS or not : Seetec was not part of FIS but due to the wrong information they provided I have been unfairly sanctioned and DWP decision maker unlawfully maintains this sanction after my appeal, so now it really time to contact the ombudsman (maybe my main mistake is to have contacted them earlier).

Edited by EmilyPink
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I notified them on numerous occasion about their maladministrationthat they still not have corrected : so when they do their recurrent "mistake" that cause me important hardship, and try to add further request that will certainly cause me more distress I believe that it will be wiser to contact the ombudsman.

 

The ombudsman will not be interested - they will not conduct a Compliance interview. You would be wasting your time and theirs. If you do not attend the interview, your benefits will be stopped.

 

You can involve the Independent Case Examiner if you have exhausted the DWP complaints procedure and are still not satisfied, but this is a totally separate matter from you Compliance interview.

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It does not matter if they are the same as FIS or not : Seetec was not part of FIS but due to the wrong information they provided I have been unfairly sanctioned and DWP decision maker unlawfully maintains this sanction after my appeal, so now it really time to contact the ombudsman (maybe my main mistake is to have contacted them earlier).

 

Of course it matters whether or not they are the same as FIS. Good grief. You are conflating separate issues, and if you continue to approach the problem in this way it will not end well for you.

 

If the DWP DM has refused to remove your sanction, the recourse is to appeal as you have done. Are you telling us that a Tribunal has ruled in your favour but the DWP is refusing to implement the decision?

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The ombudsman will not be interested - they will not conduct a Compliance interview. You would be wasting your time and theirs. If you do not attend the interview, your benefits will be stopped.

 

You can involve the Independent Case Examiner if you have exhausted the DWP complaints procedure and are still not satisfied, but this is a totally separate matter from you Compliance interview.

 

In what the ombudsman is interested in so?

 

PS : I will however made the complaint to them for harassment (that was what I did to dwp and they are now doing their victimisation).

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In what the ombudsman is interested in so?

 

PS : I will however made the complaint to them for harassment (that was what I did to dwp and they are now doing their victimisation).

 

The ICE (Ombudsman) is there to help with complaints when the DWP has not been able to resolve matters to your satisfaction. It does not and cannot make decisions about whether or not a sanction should apply, and it most certainly cannot intervene in a Compliance interview.

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Of course it matters whether or not they are the same as FIS. Good grief. You are conflating separate issues, and if you continue to approach the problem in this way it will not end well for you.

 

If the DWP DM has refused to remove your sanction, the recourse is to appeal as you have done. Are you telling us that a Tribunal has ruled in your favour but the DWP is refusing to implement the decision?

 

During this time, how do you want me to live (please see the links to my others thread sent by 45002 )?

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During this time, how do you want me to live (please see the links to my others thread sent by 45002 )?

 

I don't "want" anything - I'm just trying to persuade you not to do something pointless. There's nothing I can do to stop you.

 

Did the DWP explain why hardship is not payable?

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The ICE (Ombudsman) is there to help with complaints when the DWP has not been able to resolve matters to your satisfaction. It does not and cannot make decisions about whether or not a sanction should apply, and it most certainly cannot intervene in a Compliance interview.

 

As previously said, I consider this "Compliance interview" as a part of harassment and way to cause me further distress since my adviser use to modify my statements in order to try to sanction me (several times wrongly put in their system that I do not live at my address anymore while I just told him that my neighbor destroy my mails,etc...).

Edited by EmilyPink
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I don't "want" anything - I'm just trying to persuade you not to do something pointless. There's nothing I can do to stop you.

 

Did the DWP explain why hardship is not payable?

They asked me to provide a mini-statement at the same time than my form. But three days later, they wanted my statements for the last two months and I refused to provided them since my adviser threaten me to equally make my housing benefit stop.

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I don't "want" anything - I'm just trying to persuade you not to do something pointless. There's nothing I can do to stop you.

 

Did the DWP explain why hardship is not payable?

 

Complaining to ombudsman for harassment and maladministration causing distress is not 'pointless'.

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As previously said, I consider this "Compliance interview" as a part of harassment and way to cause me further distress since my adviser use to changed my statements in order to try sanction me (several times wrongly put in their system that I do not live at my address anymore while I just told him that my neighbor destroy my mails).

 

How you "consider" this interview is irrelevant. Attend or don't, your choice - I'm just letting you know what the consequences will be.

 

And you can't be "sanctioned" for not living at a particular address. Under some circumstances, you might find your payments stop until your address is updated. You can also use a correspondence address - a trusted friend or relative, perhaps?

 

If your neighbour is destroying your mail then he or she is committing a criminal offence and you should report this to the Royal Mail. If your adviser has misrepresented you then that is grounds for complaint. But it has nothing to do with the Compliance interview.

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Complaining to ombudsman for harassment and maladministration causing distress is not 'pointless'.

 

No, but conflating this with your Compliance interview is pointless.

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The idea that all politicians lie is music to the ears of the most egregious liars.

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How you "consider" this interview is irrelevant. Attend or don't, your choice - I'm just letting you know what the consequences will be.

I am not saying that I will attend not this interview : I am saying that I am looking for a way to have an independent witness when I will attend this interview (after my sickness period) and at the same time directly make a complaint to the ombudsman against jobcentre for harassment/maladministration.

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I am not saying that I will attend not this interview : I am saying that I am looking for a way to have an independent witness when I will attend this interview (after my sickness period) and at the same time directly make a complaint to the ombudsman against jobcentre for harassment/maladministration.

 

You should be able to take a companion with you to the Compliance interview if you wish. The ICE will not take a case until you have exhausted the JCP complaints procedure and this is a totally separate matter in any case.

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