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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hfc Settled In Full


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Hi Seashell!

 

How much was your claim for? I found with HFC that if I just rang them after the fob off letter and just said "look we all know where this is going - I send you a LBA, you say no - I file a claim - you pay, why don'y you just settle now" then they coughed raight away. Had a cheque for my GM Card and one for Beneficial on the way.

 

Suspect they have a cut off limit for this.

 

 

Regards

 

 

M

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  • 2 weeks later...

Good on you just out of curiosity how much were you claiming i have sent off my initial request and not heard anything from them yet my charges amount to £250 which would greatly help reduce my current balance with them

Barclaycard:- S.A.R sent

Statements received

LBA sent

 

 

NatWest:- S.A.R sent

Statements received

 

 

Studio Cards:- S.A.R sent

Statements received

 

 

 

Marbles:- S.A.R sent

Statements received

LBA sent

Goodwill offered £125.00 (today)

 

 

 

Capital one:- S.A.R sent

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I recieved a letter from hfc saying they were not going to give me anything back.

Then I sent them the letter before action I got an offer for £350.00

I called them on friday to say I was not accepting the offer and was going to take them to Court then on Saturday I recieved a letter offering me the full amount ( £696.00 ) I am really pleased now I don't have to go to Court

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Hi All

The person I was dealing with was a man called James Ball he was very nice the telephone number I have for him is 0121 214 5841 the total I was claiming was £696.00 and they are giving me the full amount back

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He will give it to you after they offered me £350.00 I phoned them and told them I was taking them to court and he told me not to be hasty the next day I recieved the full amount offered

 

Good Luck with your claim

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Hi All,

 

just got a letter today from James Ball - seems to be doing the complaints at the mo! Going to send LBA and then give him a call to follow it up

 

Thanks for the tips :-)

Beneficial Finance won following LBA and follow up phone call:) :)

 

Halifax visa card- claim won; filed at court; HBOS settled out of court :) :)

Next step - bank accounts......

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This has to be the shortest victory thread on this forum....

 

CONGRATULATIONS !!!!

for FAQs & Step By Step

click here

for Templates Library

click here

for Court Bundle

click here

________________

 

WON 121o121 'vs' LloydsTSB

here

WON 121o121 'vs' Halifax C C

here

WON 121o121 'vs' Cahoot CC

here

WON 121o121 'vs' LloydsTSB (again)

here

 

________________

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Hi Seashell. You were right about Mr Ball. He is a very nice man. Offered me half so i phoned him. All he asked was if i was not happy with the offer. When i said no he said he would have a word wit his manager and ask if he can give me the full claim then said he would send the revised offer out today (friday)

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  • 4 weeks later...

I just phoned James Ball and he came back with the full amount, after the LBA he originally offered £125 - very easy win on this one....just followed the FAQS on the site!

 

;-)

Beneficial Finance won following LBA and follow up phone call:) :)

 

Halifax visa card- claim won; filed at court; HBOS settled out of court :) :)

Next step - bank accounts......

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  • 1 month later...

I accepted the offer and sent it back but.............

 

How long did it take since sending back the acceptance slip for the money to appear.

 

I sent mine off 1st class ( not recorded this time ) over a week ago today.

 

I am going to call James Bell up if I dont hear soon.

 

Anybody able to let me know how long it took or is there another letter coming to tell me?

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Hi,

 

I asked for a cheque rather than a credit to the account and it came within a week, as promised. He seems amenable so it will be worth phoning him to find out where the money is

Beneficial Finance won following LBA and follow up phone call:) :)

 

Halifax visa card- claim won; filed at court; HBOS settled out of court :) :)

Next step - bank accounts......

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Thanks for that

 

I phoned and spoke to them. They confirmed that the cheque was posted thursday and so it should be on the mat when I get home today. Imust say that James Ball and co do seem rather friendly. So credit to them ( no pun intended )

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  • 11 months later...
  • 1 month later...

Great stuff!

 

Were these loans or credit cards?

 

Are LBAs on the templates. ( ok dumb question- I should look. Still having navigatio problrms on day 2 but will persevere.) Great site even if my back aches & I'm half blind after browsing for a few hours!

 

sand1

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