Sky Broadband Nightmare

[haggis1984]

Hi Caggers,

 

Quick summary. I previously had a BT landline and broadband from BE.

 

Sky have acquired BE. So I was told that if I migrated from BE to Sky early and moved my landline to Sky I would get a large discount on broadband. I did this a couple of months ago and paid for 12 months line rental + 12 months broadband in advance.

 

The line rental transferred without any fuss on the 30th July.

 

I was told that a MAC code was not required to switch the broadband over since BE was now part of Sky. So I assumed that all had gone through smoothly and I was now connected to Sky's broadband network.

 

So I was surprised to receive a bill from BE a few weeks ago for the period in which I believed I had been swapped to Sky broadband. Sky customer service confirmed that I had not been on their broadband network.

 

Numerous phone calls and hours on the phone have solved nothing as everytime I get close to having the problem resolved I am transferred to someone else and cut off.

 

I wrote to Sky Complaints Dept 2 weeks ago and have heard nothing back.

 

Where should I go from here?

[renegadeimp]

Go higher than the customer complaints. Go for the CEO direct and give them 14 days to solve the problem.

[haggis1984]

Do you have any contact details for the CEO please?

[renegadeimp]

http://www.ceoemail.com/s.php?id=9445

[IdaInFife]

any update yet haggis?