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    • It is essential that you find out where the car is.  It is also essential to find out whether what you signed was an authorisation What precisely it was that you authorised.  I expect it was an authorisation and it certainly is going to be a big problem that you didn't read what you signed.  However you must find out and you must do it as quickly as possible.  If necessary start telephoning people but read our customer services guide first.  But then render everything in writing  
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    • Thank you dx. Not very nice reading, but I have learnt a bit, I will need to go over some of them again later.  Something I picked up from those posts are Auxillis use of tick boxes and electronic signatures.   I need to find out what the tow truck driver made me sign for.  He put the car on the trailer and locked it down, then got a phone in a big protective case out and just handed it to me. I didn't even think what I was signing, I presumed it was related to the condition of the car on retrieval from the ditch and their collection and assumption of responsibility for the insurance company.    unclebulgaria67, I struggle to easily write concise, to the point posts.  I thought that my initial post was already too long and wordy so tried to keep it brief and to the point. I didn't write every moment of the accident the way I told the police or insurers because most of it would be a waste of your time as my innocence is not my concern. The other party fled the scene.  My immediate concern is my car being taken without consent, stored where it will accrue charges, get treated in any manner of ways because they assume its getting written off and dont need to look after it and then possibly taken to a car auction site where I will have to pay additional fees to get it back if it is declared a write off. I am also in increasing amounts of pain in my lower back and neck and ever increasing sense of injustice and foreboding.    I do not see how my original post could go 50/50 personally, but I am reading my words with the images I have in my head, so have taken your warning on board and will make sure I don't mess up on any other documents.    So as far as I know someone from Vizion who have been hired by Auxillis is going to assess my vehicle at some point in the future.  The form I filled in for Vizion said that an approved assessor would attend my house to assess if the car is worthy of being repaired.  My car is not at my house, why the discrepancy? I agree that it is likely that they are not going to want to repair my car, I think it is worth it, I know what I have done to keep it sound, but market value and the astronomical cost of repairs...  Which is why I am worried that my car has been pulled in to a scam against my consent. How much is it going to cost me to get it back when it could be sitting on my drive.  It is just being used to charge someone storage, then will go to copart and they will charge someone storage, then they will charge me a release fee and I will have to find a way to get it back to my house which will cost more money.  All when I repeatedly requested that the car be taken off the truck when it was outside my house.    I have advised Auxillis that I repeatedly requested my car be taken off the tow truck outside my house and was not listened to.  I stated that I was left feeling that my car had been taken without my consent and was not provided a valid reason for them keeping the car.  I want to know where my car is, why it is there and would like it brought back to my house to await their assessor who already thinks the car is at my house.  Sorry bankfodder i forgot to ask who authorised it, but i will ask. 
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Dla - pip


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Hi

 

I have recently had notie of benefit on my DLA review.

 

Award has been made a thigher mobitlity rate indefinately

and lowest rate care componant indefinately

 

the award has been dropped from middle rate care to lowest rate which not only reduces my money but also trivializes my husbands constant and ardous tasks of looking after me.

 

I was surprised when review came under DLA bracket rather than PIP but pressume indefinately is indefinately no matter what the heading now.

 

I telephoned DLA to discuss the change in care component of my benefit however I think I pressed the wrong option.

 

I spoke with a woman who was more than abrupt and she would not listen to what I was trying to say the more she spoke the more dismissive she became getting me all in a muddle.

 

She kept on saying oh you want this reviewed but reviewed was not the word she used. The word she used made it sound as if I was being unreasonable - when in fact I just wanted to talk to her about the decision.

 

She 3 times said she had already put paperwork through and was very sharp with me

 

My question is this should I telephone them again and pressin the correct option and try to speak to someone? As the woman I spoke to said that a may lose all my entitlement in putting this request through?

 

Also if DLA review is different to the PIP then am I know going to be reviewed under new guidelines? Can they really cancel a indefinate qualification for DLA ? Just because I wanted to ask a question?

 

If this is the case then should I just cancel my request (although I never made this request) and send DLA a change in circumstances application ?

 

This whole thing is proving to be extremely stressful, I have read other peoples experiences of the effects on them both mentally and pyhiscally - I now can understand the feelings of dispair leaving them questioning the point in them being here at all.

 

What should I do ? Shall Ijust leave it to run its course

 

OSW

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if you send in an appeal GL24, a more senior dwp officer will look at your claim for a reconsideration and may overturn it and you could get your middle rate care back, hope that makes sense. 2 years ago I was awarded LRM and LRC, I sent in appeal and on reconsideration was awarded HRM and HRC, I have just been sent my new DLA form to apply again, I thought it would be PIP, but it's not, so good luck, they will not overturn your award over the phone. x

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Your appeal should be under DLA !

 

You can download GL24 here https://www.gov.uk/government/publications/gl24-if-you-think-our-decision-is-wrong

 

Send it to the address here https://www.gov.uk/disability-benefits-helpline

 

and Not a BDC office....

 

People have indefinitely awards of DLA will be wrote to and told when to claim PIP.

Please use the quote system, So everyone will know what your referring too, thank you ...

 

 

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No I knew they wouldn't overturn it over the phone just wanted to talk about it as the DLA doctor came to see me at home at the beginning of 2012 and she set the award at HRM & MRC - so in my mind this new review contradicts their own doctor.

 

I just wanted to talk to them about it - surely you should be able to just speak to these people.

 

She concerned me so much when she said my entitlement maybe cancelled in its entirety

 

The woman I spoke to didn't say I had to fill in new form just that she had put me in "the system"

 

I nhate this so much because you plod along in your little life the best part of which you try to ingnore your illness (or I do) coping in your day to day life the way you have learnt to manage things.

Then this bloody form comes through the post asking you to detail all that is wrong with you that in itself is depressing listing all my co morbitites makes me feel even more helpless

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45002 :)

 

Looking at the first link you sent me it says that I can ask for the decisiion to be looked at again and/or then appeal ?

 

I am presuming she had noted that I wish to appeal the decision how ever in my mind I think that at the most I should have asked for the decisiion to be looked at again rather than appealed at this stage.

 

The paperwork details what I think my intentions were when I telephoned them explantations of decision.

 

Shall I telephone them and see if I can talk to someone that is prepared to have an open conversation rather than a closed dismissive one?

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No I knew they wouldn't overturn it over the phone just wanted to talk about it as the DLA doctor came to see me at home at the beginning of 2012 and she set the award at HRM & MRC - so in my mind this new review contradicts their own doctor.

 

I just wanted to talk to them about it - surely you should be able to just speak to these people.

 

She concerned me so much when she said my entitlement maybe cancelled in its entirety

 

The woman I spoke to didn't say I had to fill in new form just that she had put me in "the system"

 

I nhate this so much because you plod along in your little life the best part of which you try to ingnore your illness (or I do) coping in your day to day life the way you have learnt to manage things.

Then this bloody form comes through the post asking you to detail all that is wrong with you that in itself is depressing listing all my co morbitites makes me feel even more helpless

 

It would have been a DM "decision maker" at the DLA office based on the written medical reports from the doctor,the doctor could have recommend what to award but in the end it's up to the DM at the DWP.

 

And

 

don't forget you only have 1 month from the date of your award to appeal.

Please use the quote system, So everyone will know what your referring too, thank you ...

 

 

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It would have been a DM "decision maker" at the DLA office based on the written medical reports from the doctor,the doctor could have recommend what to award but in the end it's up to the DM at the DWP.

 

I understand written medical reports from my GP would be re asset for benefit reasons prior to DM making the call - But when its a doctor working on behave to ATOS I would have thought that this would be nearly a decision in Black & White for them with no grey areas.

 

Re appeal time I telephoned them a week before dead line and today was/is my final date to appeal thus my brain stressing today about whether I should speak with them again

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My apologies,but im getting a bit confused hear

 

What was the date on the award letter to reduce the DLA award ?

 

If you are Not happy with there Decision to reduce amount of DLA,you should appeal that decision as sparky514 and I posted.

 

Is there someone who could help you with a appeal,a support work friend or even contact your local CAB office....

Edited by 45002

Please use the quote system, So everyone will know what your referring too, thank you ...

 

 

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Your confused :D So am I

 

No I telephoned to discuss on 22nd and she put me in the system for review on that date but my final date to act on this was today 28th so I have questioned it within the month timescale.

 

I would love to be able to say I had someone to help CAB would be good or even the local Disbabilty centre but they all are so busy that I would need to book 3 months in advance and I cannot leave the house at the moment as I have had major surgery and I am not going to be able to leave the house for another 6 weeks all of this putting extra strain on my husband I cant even brush my teeth at the moment without him propping me up.

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It does sound like someone has miss advised on the phone from DLA office.

 

I do know when you say on the phone to DLA you want to appeal regards recent DLA descion,you do need to follow that up in writing ASAP "gl24"

Please use the quote system, So everyone will know what your referring too, thank you ...

 

 

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  • 2 months later...

onestressedwoman, as said above once you received the written notice of the award you have 28 days to appeal that decision IN WRITING by sending off the form that was linked to above. Even if you telephoned and someone said that they would put on the system for a reconsideration, you have no evidence that that was done and the regulations state your request for an appeal MUST be in writing. So did you send off that appeal form linked to above within the 28 day period following receipt of your award?

 

If not, then nothing at all may be happening.

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"Your confused biggrin.png So am I

 

No I telephoned to discuss on 22nd and she put me in the system for review on that date but my final date to act on this was today 28th so I have questioned it within the month timescale."

 

I'm still confused, did you actually send in a GL24 form in writing to appeal before the above or on the date 28th August 2013

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"Your confused biggrin.png So am I

 

No I telephoned to discuss on 22nd and she put me in the system for review on that date but my final date to act on this was today 28th so I have questioned it within the month timescale."

 

I'm still confused, did you actually send in a GL24 form in writing to appeal before the above or on the date 28th August 2013

 

Yes everything returned I received a holding letter saying sorry we have not been able to deal with review yet and will respond asap ? That was 4 weeks ago

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as long as they received the form in time, then I think (someone hopefully will confirm) they aim to reconsider/look at their decision again within 13 weeks

 

Yes, as a rough guide. But of course if they're really swamped or are waiting for replies from consultants, then it can be longer.

We hang the petty thieves and appoint the great ones to public office ~ Aesop

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  • 4 weeks later...

Hello people :)

 

As it has been so long since I have heard about status of my request to review care component I phoned today -

 

Lady said sorry for long delay system looks like they are having trouble requesting my file from external storage facility she will get them to phone me to give me an update and explain the problem as this is taking so long -

 

It is getting more and more difficult To survive on reduced payment as currently I am getting less than the law says I need to get by. I asked if I could have the X amount shortfall to be paid while I am waiting to hear but was told this is not possible and I have to wait till outcome of reconsideration.

 

 

 

I am in despair of this all now

 

Vent over !

 

One really stressed woman

Edited by onestressedwoman
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