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    • Hi, I've been reading the invaluable advice on this forum and reading about the problems with Evri and lost delivery of items.  From what I gather the initial steps after having exhausted every's own lost item claim process is to draft a Letter of Claim, I think it is called and to register with the government Money Claims.  I have got a login for Money Claims and have made an initial stab at the letter but I'm not certain I have got it right. Am I right to assume that having exhausted Evri customer service's claims process and having received the denial of any compensation because the laptop I was sending is on the non-compensatory list that my next step would be to send the Letter of Claim to them? Let me provide some basic details which I hopefully have addressed in the letter. I purchased a laptop through Amazon.co.uk which a business in Belfast sold refurbished laptops through.  They had a 30 day money back guarantee for a full refund if you have any issues with the laptop.  I have the invoice from Amazon showing the purchase.  On 27 April, 2024 before the end of the 30 day period I used their ParcelShop (inside a Tesco) to send the laptop back and have the tracking reference mentioned in the letter.  As mentioned in the letter there was they advised they could not give me or sell me any insurance because laptops are on the non-compensatory list so I just paid the normal delivery cost.  It was scanned as leaving the ParcelShop on 29 April and the tracking has been like that ever since.  After a 28 working day Evri claim process they gave the expected response that they could not provide any compensation and simply could not proceed with my claim. I was hoping to get some advice on whether I go ahead now and email this to Customer Services straightaway and should I send a hard-copy to the Evri address as well?  Or are there any steps I have missed out on first?  I believe 14 days is the reasonable period of time for them to respond so if I were to send it tomorrow, for example 12 June then I should expect a reply by 26 June, is that correct and fair?  And assuming they don't reply with a full refund then I would then go down the government Money Claims site to proceed with that? Sorry for all the questions, I want to make sure I go about it properly.  I'll continue to read through other cases on here so I can get an even better handle on the process. I attached a LOC, happy for any edits or updates that will make it even better. Thanks so much for anyone's help! Regards, Matt Evri letter of claim.docx
    • The date was 3 June. Get on MCOL now. The legal principle is that, even if you defence is late, if the other party hasn't requested judgement, then your defence takes priority and is accepted. You might be in time. When I say now I mean now.  Recently we had someone who was nine days' late and this was pointed out to them at 5:30pm.  They faffed around till 11pm.  When they went on MCOl they saw that judgement had been entered at 7pm. Every minute is vital. File the below standard defence if you still can - 1.  The Defendant is the recorded keeper of [motor vehicle]. 2.  It is denied that the Defendant entered into a contract with the Claimant. 3.  As held by the Upper Tax Tribunal in Vehicle Control Services Limited v HMRC [2012] UKUT 129 (TCC), any contract requires offer and acceptance.  The Claimant was simply contracted by the landowner to provide car-park management services and is not capable of entering into a contract with the Defendant on its own account, as the car park is owned by and the terms of entry set by the landowner.  Accordingly, it is denied that the Claimant has authority to bring this claim.    4.  In any case it is denied that the Defendant broke the terms of a contract with the Claimant. 5.  The Claimant is attempting double recovery by adding an additional sum not included in the original offer.  6.  The Particulars of Claim is denied in its entirety.  It is denied that the Claimant is entitled to the relief claimed or any relief at all.
    • Hi friends,  I’m a bit worried I may have got confused with timings here. I thought I had 33 days from my acknowledgment to submit a defence but the date added above says 3/6/24.   have I missed the date?   if so how can I apply for an exception due to my disability and problems with deadlines and dates etc (ADHD)?   what should I submit as a defence?   I’ve had no reply from BW so far    just been back on MCOL and it says 28 days from service if I completed an acknowledgment of service so does that mean 28 days from that of acknowledgement (I.e. 16/5) which would make deadline for defence 14/6?   Thanks! Panicking here.
    • Normally we don't advise playing your cards early in a snotty letter, but as you have appealed we might as well use what you wrote in the appeal against them. There is no rush, you have until 6 July to get it to them.  See what the other regulars think too. How about something like this? -   Dear Rachael & Sean, cheers for your Letter of Claim.  I rolled around on the floor in laughter at the idea you'd actually thought I'd take such tripe seriously and would cough up! As usual you'll have been too bone idle to do any due diligence.  Had you done so you would have seen that I appealed to your client.  Indeed the driver on the day is a textbook example of having done exactly what you should do when you do not wish to be bound by the T&Cs in a private car park. Of course none of that mattered to the spivs you represent but do you really want to put such a useless case in front of a judge? To be fair, your clients are very useful members of the human race - as comedians.  How I loved the page turner of their antics at The Citrus Building in Bournemouth.  It was chuckle after chuckle reading about them, letter after letter, month after month, insisting they were legally in the right, even through someone who had done just the first day of a GCSE law course could have told them they weren't.  Until the denouement - BOOM - an absolute hammering in court.  In fact - SLAM, BANG - managing to lose twice against the same motorist for the same car park in front of two different judges. Your client can either drop their foolishness now or get yet another tolchocking* in court where I will go for an unreasonable costs order under CPR 27.14(2)(g) and spend the dosh on a nice summer holiday, while every day laughing at your clients' expense. I look forward to your deafening silence. COPIED TO COUNTRYWIDE PARKING MANAGEMENT LTD   *  This word is used under licence from Brassnecked
    • Well yes, ... and the tax dodgers ... Trump May Owe $100 Million From Double-Dip Tax Breaks, Audit Shows A previously unknown focus of an I.R.S. audit is a dubious accounting maneuver that effectively meant taking the same write-offs twice on a Chicago skyscraper. nytimes.com WWW.NYTIMES.COM  
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      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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dca chasing nationwide debt - what to do?


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Keywords there being asset finance. It has no bearing on what we are discussing.

 

Keywords being consumer finance lol - it mentions both!

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Except it doesnt have a bearing on what we are discussing. Those words were written by the article writer, and not the judge. SInce the article writer is heavily biased towards debt and finance companies, it makes sense she would generalise. Im willing to be proven wrong if you can find the wording in the court of appeal docs that specifically state that unsecured loans can make use of this judgement.

 

Reading through it, it looks very much like only SECURED consumer finance or General asset finance is covered, and not UNSECURED consumer finance.

 

Remember, this entire case and judgement was to deal with finance that was secured in one way or another. In this case, it being HP. If it was otherwise, then the OFT, FCA and CAB plus all debt charities would have been forced to update all their documents. They havent, it hasnt changed.

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I think we'll agree to disagree on this. I just think it prudent (especially doing what I do) to take account of implications of decisions like this.

 

On a slightly different tack, I've always taken the approach with SB debts that it's best, if at all possible, to keep quiet and don't say anything at all for as long as possible. Specific dates are less likely to be relevant then.

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I agree, it pays to be prudent, but that case clearly states that it was geared towards secured debt, and not generic consumer finance.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

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Fortunately the case applied to an 'hire purchase contract' somewhat different to a simple contract. I am sure the OFT would have modified the Guidance on SB if it felt there was relevance here.

 

Also as the vast majority of the matters we see here are quickly defaulted and terminated the 'case law' will have a very minimal effect any way if it is applied.

 

So far since that Appeal Court judgement I have not seen one single instance of a DCA refuting a statute barred declaration based upon it.

 

This applies to what I've seen on CAG and elsewhere.

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IMHO, I think hijacking someone's thread to argue between yourselves is a breach of forum rules. So I suggest one or the other of you start a thread of your own to discuss this, which again IMHO has no bearing on the OPs question.

 

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Yes the decision was a HP agreement,but the judge used common law precepts to make the decision and thus they apply to all contracts.

 

HP agreements incidentally are regarded as fixed sum contracts for the purposes of the CCA and all associated regulation.

 

More recent legislation is clearer on this definition of the start date for the statue barr, if you look at the Northern Ireland legislation for instances it states that the bar commences when the request for payment is sent, as stated this can only occur post termination, for reasons stated.

 

This is now the accepted practice for determining the start date for SB's like it or not, I am not espousing some theory here, the data sheets downloaded on this thread illustrate this, when they say for instance that open ended agreements are difficult to estimate, this is because you do not know when the termination date occurs.

 

If you think about this , if it were not true the SB date would start whenever a payment is missed on say a fixed sum loan, then be repeatedly started and stopped every-time a payment was made, even though the loan was still active, this is patently and obviously wrong.

 

I may start an information thread to explain the process more fully.

 

Dodge

Edited by Dodgeball

DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

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duplicated post

 

Dodge

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It is extremely clear and cannot really be argued with. I am sure Dodgeball would not gloat over his victory proving us all wrong.

 

LOL no not interested in gloating, just want to ensure the OP does not depend on a SB when it is not yet due.

 

Dodge

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Dodgeball.

 

It would be simpler to say that each case will be different, as you have to look at the agreement to see what it says about the debt being in default and that court proceedings can begin to start recovery.

 

It is pretty pointless on either side of this debate to just add more information, as it just becomes confusing. It does not help, because each particular individual case would need to be looked at individually. Hence the advice by National Debtline is just general advice and that they say people should call them to go through the debt information in more detail.

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Dodgeball.

 

It would be simpler to say that each case will be different, as you have to look at the agreement to see what it says about the debt being in default and that court proceedings can begin to start recovery.

 

It is pretty pointless on either side of this debate to just add more information, as it just becomes confusing. It does not help, because each particular individual case would need to be looked at individually. Hence the advice by National Debtline is just general advice and that they say people should call them to go through the debt information in more detail.

 

It really is not confusing, the court case clarified the position quite elegantly.

 

Simply the cause of action can only occur when all sums due are reclaimable, that is it. On any consumer agreement regulated, unregulated, hire purchase or whatever this can only be post termination, as before this the terms of the agreement apply and the creditor cannot demand full payment.

 

In A cca agreement(any cca agreement) there has to be a DN issued before this.

 

As far as the OP is concerned, she had a fixed sum loan, now it does depend on how the DMP was set up, was the agreement terminated and then the repayment plan made as a new arrangement, or was the original agreement left running and the repayments amended.

 

These are questions that have not been asked or answered and are the ones that will decide when the SB period commenced.

 

But in either case and until this is known the OP should not depend on the agreement being statute bared in 2014

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As far as I am aware the agreement was never terminated, it was just adjusted under the same contract

 

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As far as I am aware the agreement was never terminated, it was just adjusted under the same contract

 

In that case I would be prepared for them to say that the stat barr date was well past the one you would like it to be.

 

If they are now demanding full payment the agreement must have been terminated at some point, otherwise they would not be able to pursue payment.

It may be that it was when you defaulted on the payment plan, in which case this is when the SB term would commence, does this fit with the 2009 credit file entry ? this does not have to represent the termination date but often they do both procedures together.(enter the credit default marker, and default/ terminate the account)

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Sorry in addition, if they did not terminate the account they may have let it run until its full term, which was I think you said 2010. If this is the case this is when the SB clock would start, and the account would be SB in 2016

 

Dodge

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How can it be if a new contract was never made and the last payment was made in April 2008 and nothing since? All I thought Nationwide had done passed it onto a dca..... The DMP was cancelled when the last payment was made

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Fortunately the case applied to an 'hire purchase contract' somewhat different to a simple contract. I am sure the OFT would have modified the Guidance on SB if it felt there was relevance here.

 

Also as the vast majority of the matters we see here are quickly defaulted and terminated the 'case law' will have a very minimal effect any way if it is applied.

 

So far since that Appeal Court judgement I have not seen one single instance of a DCA refuting a statute barred declaration based upon it.

 

This applies to what I've seen on CAG and elsewhere.

 

It is hard for me to comment on that as I'm new to CAG. Do you mind me asking, as you keep mentioning it, what other experience you have within debt management? Apologies if this is in the wrong place, but it's the only way I know, so I've asked! I looked at your profile, and it refers to an event in recent times, so I assume your experience outside CAG comes from that?

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How can it be if a new contract was never made and the last payment was made in April 2008 and nothing since? All I thought Nationwide had done passed it onto a dca..... The DMP was cancelled when the last payment was made[/QUOT]

 

It is not so much a matter of a new contract being made, as the old one not being ended.

There is nothing wrong with you contending that the agreement is statute barred, as said it is for them to show that it is not. However if they have not demanded full payment until recently they may contend that the cause of action was the termination date of the contract.

 

Dodge

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Dodge - if the OP contends the debt is SB, and is proven wrong, would this be seen as acknowledgement of the debt, as it would in writing and signed by the debtor as required by the act? This would then reset the 6 years. I may well be wrong - just asking.

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It depends on how the reply is stated, "I deny knowledge of any actionable debt", would probably do. Acknowledgments have to be pretty black and white fortunately, earlier case law has it that an acknowledgement must contain proof of intention to pay, later cases have diluted this, but there must be a real admission of liability.

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Dodge - if the OP contends the debt is SB, and is proven wrong, would this be seen as acknowledgement of the debt, as it would in writing and signed by the debtor as required by the act? This would then reset the 6 years. I may well be wrong - just asking.

 

No a properly worded SB declaration cannot be seen to affect the SB 'clock'.

 

Acknowledgments MUST be an Unequivocal Admission the A Liability Subsists

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Rhetorical question! Just ensuring we understood the need for correct wording on the SB letters. The act states Acknowldgement of the debt signed by the debtor I believe. Case law was black and white, and is now grey.

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I think the key is acknowledgement of the debt, rather than acknowledgement of an agreement, which may or may not encapsulate a debt.

 

Sorry answered your rhetorical question :)

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Rhetorical question! Just ensuring we understood the need for correct wording on the SB letters. The act states Acknowldgement of the debt signed by the debtor I believe. Case law was black and white, and is now grey.

Refer to the debt the amount and the original creditor

 

I do not acknowledge any debt to xxxxxx or any company it may claim to represent.

 

I have concluded that the alleged debt is statute barred and I will therefore not make any payment or offer of payment now or in the future

I remind xxxxxxx that if it should dispute the status the alleged debt, the onus of providing unequivocal proof falls entirely upon xxxxxx.

 

You can also remind them of annexe B OFT Guidance on Debt Collection.

 

Only one known so far to need a 2nd hit.

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As long as things are clear, none should need a second hit. If they do, it's because the DCA is at fault.

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