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    • So, your response was not received by the SCP as you did not send it with a valid stamp. Therefore, from my two option in post #14, the first option is the only one available to you, but you do not have the option of asking to be sentenced at the fixed penalty level as the reason the SCP did not receive your response was down to you. Here's a reminder of what to do: Respond to the SJPN by pleading “Not Guilty” to both charges. In the “Reasons for pleading Not Guilty” box state that you are willing to plead guilty to the speeding charge providing, and only providing, the “Fail to Provide Driver's Details" (FtP) charge is dropped. This is a tried and tested method to deal with your problem and is almost always successful. Before the pandemic it was necessary to attend court to do this "deal" because it needs the agreement of the police prosecutor.. During the pandemic courts made every effort to have as few  people as possible attend and they began doing this deal under the "Single Justice" procedure without the defendant's attendance. Some courts have carried this procedure on whilst others have reverted to a personal attendance being necessary. If you are required to attend, your case will be taken out of the SJ procedure and you will be given a date for a hearing in the normal Magistrates' Court. If that is the way they do it in the area involved you will have to attend, see the prosecutor and offer your "deal" in person. 
    • what device are you using? copy all the questions then come here to this thread and paste them. then answer each question click on red give answers here. when done  hit submit reply bottom right.  
    • No because it's locked. You need to copy the relevant part of the questionnaire and paste it into this thread. That way you can overwrite. HB
    • Hi  I'm not able to overwrite the red writing to give answers on the questionnaire.
    • Ok do I do them individually      H I'm trying to fill this in having a nightmare   H  
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

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      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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bad review on a site about us


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Hi All,

 

We run a small company and we have a had a bad review posted about us on ****edconsumer.com

 

The review is clearly not truthful as the details are provably wrong.

 

I've twice lodged an appeal against the complaint via the sites form but have not received a reply.

 

I strongly believe that this review was put there by one of these 'management reputation companies', so that we then have to pay to get it removed.

 

Has anyone else been in this situation and what did you do?

 

Thanks

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Could always use court action. But youd need to prove the entry isnt truthful.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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It would be easy to prove its false.

 

Small claims court action I would have thought. BUT before you do that, the site concerned may offer a right of reply, with your companies comments added to the review page. So when people read the review in future they can see that there is doubt that the review is genuine.

 

Also you should be encouraging satisfied customers to place their reviews onto the site, so hopefully these will outweigh this one dodgy review.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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Hi All,

 

We run a small company and we have a had a bad review posted about us on ****edconsumer.com

 

I'm sorry but this is part and parcel or running a business and part and parcel of the Internet. Reviews site are manipulated. Why don't you just get on with it?

"Ask not what your country can do for you, ask what you can do for Poundland"

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I'm sorry but this is part and parcel or running a business and part and parcel of the Internet. Reviews site are manipulated. Why don't you just get on with it?

 

I suspect they realise that, but if the review is definitely dodgy (not a customer of the business) then they have the right of reply or for it to be removed. These days, a few bad reviews online can kill a small business. If they ended up not being able to feed their family because they did not follow this up, then your advice about just getting on with it, may be misguided.

 

I would suggest that the company concerned looks at the FAQ's on the site concerned and folllows this up in a professional manner.

 

This is taken from the FAQ's.

For Companies and Individuals:

 

 

  1. Q: Can we reply to a posting? Can we address the issue raised in the posting?

A: Yes. Under each posting made on the website there is an area for comments. A company wishing to engage with a consumer about a topic can submit a comment to original posting. We recommend that a company leave its customer service contact information: phone, name, etc. under the post for the benefit of all consumers who may have similar issues.

 

  1. Q: Can a review be removed from our website?

A: A post may be removed from our website either by order of a court or by a user complying with our removal procedures discussed above. ****edConsumer may also consider the removal of a posting, should we determine that a user is in violation of our Terms of Service.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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  • 1 month later...

I do SEO and you will find it almost impossible to remove the review. If the site is hosted outside the UK there is little you can do. But plead with the site owner/webmaster to remove the content and state your case as to why.

 

You could contact Google and again state your reasons why this is a miss representation of your business and a false review. They may drop the URL from their index with a bit of luck.

 

As an SEO if we cant get the review taken down, will will outrank the page with good reviews forcing the negative one down to below Page 2+

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I would write a complaint and find the sites privacy statement for their address send it recorded delivery based on the advice above re it being a load of rubbish and include your right to reply, ask for a response within 14 days.

George Loveless - “We raise the watchword, liberty. We will, we will, we will be free!"

 

My advice is only my opinion, I am not a legal expert.

 

IF YOU LIKE THE ADVICE I'M GIVING AND ARE HAPPY WITH IT, CLICK THE SCALES ON THE BOTTOM LEFT OF THIS POST AND TELL ME.

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  • 4 weeks later...

It's the other way round.

In defamation cases the publisher of the statement has to prove it is true!

There are some notorious companies who have all negative reviews routinely removed by issuing threats of libel proceedings.

Sites, like this one, would need the OP to turn up in court with ireffutable evidence to support the allegation.

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