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    • go do a Direct Debit Guarantee Clawback to your bank if you've now got control of his bank account finny.
    • Hello, Just to check I understand things right, he moved to a nursing home, you then kept paying the rent for a period of time whilst you sorted his belongings. You have asked to give notice and asked for backdated payments of rent from when you first asked which went ignored? They are still taking rent payments.   Have I understood correct?   If I've got anything wrong please correct me.
    • I contacted Sanctury housing in August 2023 after informing them my father in law who had Dementia had moved into a Nursing home December 2022. We kept the flat for 8 months until such a time we could accomodate some of his furniture that my wife wanted to keep. I contacted them in August 2023 to let them know the situation by email as I was the named person that could speak on his behalf. I informed them that we had left it to late for POT and were seeing a solicitor for Deputyship of his financies. I asked them what information would they need in order to give notice on the flat and we could provide details of his condition and nursing home. This went ignored I left it a month and then called them October 2023. I was promised a call back from a manager over the next few days. This never happened and it was end of November when I contacted them again and they had no record of me calling them. I explained the email and again I was told the local manager to the area would call me. This never happened and I ended up emailing them in January 2024 with a copy of the email from August. Again this went ignored and I had explained to them that we couldn't just go to the bank and stop the DD as we had tried. This email again went ignored. I then had a letter written to our home address in February asking us to get in contact with them (local manager) as they were concerend nobody was living in the flat. He had an email address so I copied in the last 2 emails to say I had been trying to give notice since August 2023. I also stated that I would like the rent that was paid from August 2023 refunded back to his account as I had officially tried to give notice then and it went ignored. He replied to us about wanting to look at the flat then notice could be given once he had contacted the nursing home to confirm he was actually living there now. Notice was giving for the 22 March 2024 and this would be when rent would stop and no further payment would be taken by this point. The fact I asked to be back dated went ignored. I have since noticed on 2 banks statement for April and May that they are still taking Rent payments of £501 from his bank. Further to this which seems very strange. He was with Eon Next for his utility bill again we were having problems getting this stopped as they needed a named person on his account which there wasn't one despite me managing his online account for him. I didn't check the email address that often that I used to set it up and went to check as noticed the credit he had built up with not living there was all getting refunded in February. The email said £600 would be refunded to his account with a (sorry you are leaving us message) but how can he leave as nobody but himself had access to speak with them. I also noticed the lady in the flat above him had a letter from her bank sent to his address with his address details but his name which was dated 4th March well before we had given notice and it said (thank you for giving us your new address details) we have set all this up for your account.   So Sanctuary housing must have been aware he wasn't living there from the ignored emails for the lady above to start changing address details to move into his flat before the housing manager had even got in contact to ask if anyone was living there. What I basically want to know his do we have any legal standing to claim the rent back from when I first contacted them in August 2023? There is roughly £3000 to come back  
    • lowell letter = we've mugged you once - why are you not paying this other debt....😎
    • i see you are posting this all over the internet too. here you say it was returned by the safety camera dept UK, Wales Returned NIP Nov23 - Heard Nothing - Now It's been returned as refused and have SJPN Form. Help please? WWW.FTLA.UK UK, Wales Returned NIP Nov23 - Heard Nothing - Now It's been returned as refused and have SJPN Form. Help please?  
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tenant deposit damage to floor dog


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i rented the house out for a 6 month period someone with a dog before he left i inspected the property and noticed damaged wood floor, wallpaper had been ripped and the stair carpet was a mess, also the room spelt strongly off dog urine where it had been ****ing on the wooden floorboards he agreed to repair the damage before he left,

 

i returned a couple of weeks later and he had attempted to repair the damage the wallpaper was fine but the stair carpet hadn't been touched and the wood floor had been attempted but it meant 3 floorboards where a different colour, i told him it would have to be done professionally as it had made the floor look worse and asked him if he wanted to get the bloke in or should i, he said go ahead.

 

I arranged for the man to come round and price the job, the tenant moved out on fri morning and i rang him to see if he was now out of the property and if it was okay for the man to come and do the floor, he said it was fine. The estate agent phoned me this morning and said the tenant wasn't happy because i had the floor repaired before he had agreed to it (which he had) and he hoped it wasn't coming out of the deposit as he expected it all back and he woulod take me to court if i don't give in, i pointed out the fact he had agreed and he had also smashed a chair and not cleaned the stair carpet and asked how did he know i had the floor repaired.

 

The estate agent said that the tenant had returned to the house on the fri night and seen that it was getting repaired, I called into the house sat morning when the floor was getting the last coat of varnish on it this was before the above phone calls, after work i called in to see if the floor had dried and there is footprints in the varnish, someone was seen entering the property today at 11.20 and taking a photo of the floor i can only take it that it is the tenant.

 

Am i in the right to take the cost of repair from his deposit. it is in the relevant deposit scheme. I wasnt even to charge him for the damage to the table but i might now,

Edited by citizenB
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Did T give valid written NTQ, when did it expire? or what date was agreed for T to vacate?

When was remedial work, esp floor, commenced, before or after T had vacated? sfter formal move-out inspection?

If T had relinquished property, why does he still app have a set of keys?

If he had a dog with your permission, why did you not take a non-refundable pet deposit for prof carpet clean etc?

 

Yes, you can claim for T related damage from deposit. Lodge a claim with DPS ADR or via SCC and hope your move-in/out inspections were thorough eg stained carpets (due to dog wee etc) Adj will decide on how much to award to you.

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If tenant has not returned keys, then tenancy has not ended and he is liable for rent!!

Yes take all repair costs from deposit, that is fair. Does not matter if he agreed or not.

photos always a good idea of any damage for later dispute.

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the tenant is demanding all his deposit back i offered to go to the deposit scheme tribunal and gave him the rest of his deposit back minus the floor repair he has refused and states he is suing me through the courts, i am now getting the floor guy back to give me a price for getting rid of the footprints on it that he left when he entered the property on the sat. i also contacted the police and they said it was a grey matter but not worth perusing about trespass on him entering the property after the tenancy agreement ended. can hew sue or does he need to go through the tribunal?

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If tenant still has a set of keys, suggest you change the locks.

No he does not have to go through the ADR system, he can go to court, but must follow CPR.

If you have made an offer, please do it writing/email so it can be used in evidence.

If it does go to court, you can counter claim for the subsequent damage etc. and of course for the repairs.

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started the dispute via the deposit scheme i am now claiming the full amount due to him threatening me with court action i have now included the extra damage he did when he returned to the property after his agreement ended and i was going to let the sate of the carpets go but know im claiming a percentage due to wear and tear for cleaning them. what started off as him getting some off his bond back has now ended up with him possibly getting nothing i have also reported him to the police for reentering the property and causing damage after the end of his agreement and have a crime number if it goes to court. it make me sad that i was trying to do him a favor by letting him off with some off the damage and he returns the favor by threatening me with court action. How long have i got till he has to file a action against me and if he ignores the deposit scheme.

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