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    • Morning dx and thank you for your message.   With regards to your comment about them not needing to produce the deed, the additional directions ordered by the judge included 'a copy of any assignment o the debt or agreement relied upon'  so that is why I thought that point was relevant?
    • Sorry for the long post but I don't want to miss out any relevant information: My wife bought a car from Trade Centre UK and have been having nothing but trouble with it. Unfortunately we paid of the finance used to buy the car as we weren't expecting this much trouble with the car as we we though we would have protection as buying from a dealer. We are wondering if we can still reject the vehicle since the finance plan has been paid off. Timeline is as follows: 13/12/2023 -15/12/2023 Bought car from Trade Centre UK for £10548 £2000 deposit paid on credit card on 13/12/2023 £8548 on finance from Moneybarn (arranged through Trade Centre UK). picked up car on 15/12/2023 Also bought lifetime warranty for £50/month 25/12/2023 Engine Management Light comes on. The AA called out and diagnosed the following error codes: P0133 - Lambda sensor (bank 1, sensor 1) Oxygen Sensor. Error Message : Slow reaction. Error sporadic P0135 - Lambda sensor heat. circ.(bank1,sensor1) Oxygen Sensor. Error Message : Component defective Due to it being Christmas took a few days to get through to them but they booked me in for 28/12/2023 to run their own diagnostics. 28/12/2023 Took car in to Trade Centre so could check the car – They agreed it was the Oxygen Sensor and Booked me in for repair on 30/01/2024. I was told they had no earlier slots, and I would be fine to carry on driving car when I said I was afraid of problem worse. During diagnosing the problem, they reset the Engine Management Light. During drive home light comes back on. 29/12/2023 - 29/01/2024 I carry on driving the car but closer to the date, engine goes to reduced power every now and again – not being a mechanic I presumed that this was due to above fault. 20/01/2024 Not expecting any more problems paid off the finance on the car using personal loan from bank with lower interest rate. 30/01/2024 Trade Centre replace to O2 sensor (They also take it on a roughly 60mile road trip which seems a bit excessive to me – I can’t prove this as something prompted me take a picture of milage when I handed car in but I forgot take one on collection – only remembered next day.) 06/02/2024 Engine goes in reduced power mode again and engine management light comes on – Thinking the Trade centre’s 28 day warranty period was over I booked the car the into local garage for the next day to get problem fixed under the lifetime warranty package. Fault seems to clear after engine was switched off. 07/02/2024 In the Morning, I take it to local garage who say as the light gone off – the warranty company is unlikely to cover the cost of the repair or diagnostics and recommend I contact them when the light comes back on. In the evening the light comes back on and luckily I manage to get it back to the garage just before it shuts for the day. 08/02/2024 The Garage sends me a diagnostics video showing a lot error codes been picked up by their diagnostics machine including codes for Oxygen sensor and Nox Sensors, Accelerator pedal and several more. Video also shows EGR Hose not connected to the intake manifold properly, they believed this was confusing the onboard system as it is unlikely this many sensors would trigger at same the time but they couldn’t be certain until they repaired the hose. 13/02/2024 Finally get the car back as it took a while to get approval and payment for the repairs from the Warranty company. Garage told me to keep an eye the car as errors had cleared with the hose but couldn’t 100% certain that’s what caused the problem. 06/03/2024 Engine management light comes on again. Fed up I go into Trade Centre as I was just around the corner when it happened and asked them how to reject the car or have the problem fixed. They insist that as it’s over 28 days I need to get the car fixed under the warranty package I purchased and they could no longer fix the car as it was over 28 days. When I tried telling them it appeared to be the same or related problem they said they couldn’t help as I hadn’t contacted them earlier. I asked them if they were willing to connect the car to the diagnostics machine and tell me what the problem was, as a goodwill gesture, which he agreed to do and took the car to the back He came back around 30 minutes later and said they took a look at the sensor they replaced previously and there was nothing wrong with it and engine management light went off when they removed the sensor to check it. When I asked what the error code he couldn’t give me an exact fault but the said it one of the problems I told him earlier (Accelerator pedal). I have this visit audio recorded on my phone – I informed the reps I was recording several times. As the light wasn’t on, local garage couldn’t book me for a repair under warranty. 07/03/2024 Light came on so managed to book back into local garage for the 12/03/2024 Whilst waiting to take car into garage, I borrowed a OBD sensor and scanned for errors on the car. This showed the following errors: P11BE – Manufacturer specific code (Google showed this to be NOX sensor) P0133 - Oxygen (Lambda) Sensor B1 S1: Response too Slow 12/03/2024 Took car to local garage and the confirmed the above errors. This leads me to believe that either Trade Centre UK reps lied and just reset the light or just didn’t check properly (Obviously I am unable to prove this) 22/03/2024 Finally got the car back as according to garage, the warranty company took a long to time to pay for the repairs 28/04/2024 Engine management Light has come back on. Using the borrowed OBD scanner I am getting the following codes: P0133 - Oxygen (Lambda) Sensor B1 S1: Response too Slow P2138 - Accelerator Position Sensors (G79) / (G185): Implausible Correlation I have not yet booked into a garage as I wanted to see what my rights are in terms of rejecting the car as to me the faults seem related. I can’t keep using taxi or train to get to work every time the car goes into the garage as it is getting very expensive. Am I right in thinking that they have used up their chance to repair when they conducted the repair end of January or when they refused to repair it in February ? If I am still able to reject the vehicle could you point to any sample letters or emails I can use. Thankyou for your advice on my next steps.
    • Ok noted about the screenshot uploads. In terms of screwing up I had one previous ticket that defaulted and ended up in a CCJ from Southend airport because for some reason during COVID I didn't receive their claim form just a notice of default. This hospital ticket was the 2nd ticket that went to CCJ due to a lack of knowledge of the process. Maybe it's easier just to pay them in future I'm thinking though, I don't get them very often anyway
    • Car maker takes a hit from weakening demand and price war in the world's largest electric vehicle market.View the full article
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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tenant deposit damage to floor dog


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i rented the house out for a 6 month period someone with a dog before he left i inspected the property and noticed damaged wood floor, wallpaper had been ripped and the stair carpet was a mess, also the room spelt strongly off dog urine where it had been ****ing on the wooden floorboards he agreed to repair the damage before he left,

 

i returned a couple of weeks later and he had attempted to repair the damage the wallpaper was fine but the stair carpet hadn't been touched and the wood floor had been attempted but it meant 3 floorboards where a different colour, i told him it would have to be done professionally as it had made the floor look worse and asked him if he wanted to get the bloke in or should i, he said go ahead.

 

I arranged for the man to come round and price the job, the tenant moved out on fri morning and i rang him to see if he was now out of the property and if it was okay for the man to come and do the floor, he said it was fine. The estate agent phoned me this morning and said the tenant wasn't happy because i had the floor repaired before he had agreed to it (which he had) and he hoped it wasn't coming out of the deposit as he expected it all back and he woulod take me to court if i don't give in, i pointed out the fact he had agreed and he had also smashed a chair and not cleaned the stair carpet and asked how did he know i had the floor repaired.

 

The estate agent said that the tenant had returned to the house on the fri night and seen that it was getting repaired, I called into the house sat morning when the floor was getting the last coat of varnish on it this was before the above phone calls, after work i called in to see if the floor had dried and there is footprints in the varnish, someone was seen entering the property today at 11.20 and taking a photo of the floor i can only take it that it is the tenant.

 

Am i in the right to take the cost of repair from his deposit. it is in the relevant deposit scheme. I wasnt even to charge him for the damage to the table but i might now,

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Did T give valid written NTQ, when did it expire? or what date was agreed for T to vacate?

When was remedial work, esp floor, commenced, before or after T had vacated? sfter formal move-out inspection?

If T had relinquished property, why does he still app have a set of keys?

If he had a dog with your permission, why did you not take a non-refundable pet deposit for prof carpet clean etc?

 

Yes, you can claim for T related damage from deposit. Lodge a claim with DPS ADR or via SCC and hope your move-in/out inspections were thorough eg stained carpets (due to dog wee etc) Adj will decide on how much to award to you.

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If tenant has not returned keys, then tenancy has not ended and he is liable for rent!!

Yes take all repair costs from deposit, that is fair. Does not matter if he agreed or not.

photos always a good idea of any damage for later dispute.

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the tenant is demanding all his deposit back i offered to go to the deposit scheme tribunal and gave him the rest of his deposit back minus the floor repair he has refused and states he is suing me through the courts, i am now getting the floor guy back to give me a price for getting rid of the footprints on it that he left when he entered the property on the sat. i also contacted the police and they said it was a grey matter but not worth perusing about trespass on him entering the property after the tenancy agreement ended. can hew sue or does he need to go through the tribunal?

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If tenant still has a set of keys, suggest you change the locks.

No he does not have to go through the ADR system, he can go to court, but must follow CPR.

If you have made an offer, please do it writing/email so it can be used in evidence.

If it does go to court, you can counter claim for the subsequent damage etc. and of course for the repairs.

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started the dispute via the deposit scheme i am now claiming the full amount due to him threatening me with court action i have now included the extra damage he did when he returned to the property after his agreement ended and i was going to let the sate of the carpets go but know im claiming a percentage due to wear and tear for cleaning them. what started off as him getting some off his bond back has now ended up with him possibly getting nothing i have also reported him to the police for reentering the property and causing damage after the end of his agreement and have a crime number if it goes to court. it make me sad that i was trying to do him a favor by letting him off with some off the damage and he returns the favor by threatening me with court action. How long have i got till he has to file a action against me and if he ignores the deposit scheme.

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