SpirallingIntoControl Vs Barclays

[Guest SpirallingIntoControl]

Hiya all,

 

Have received my statements from my old Barclays account a couple of days ago. Will be sending my preliminary approach letter (recorded delivery) tomorrow, claiming back around £1950. Just a quick query regarding this...

I'm going to send it to the main Barclays head office address

 

Barclays Bank PLC

1 Churchill Place

London

E14 5HP

 

Is this OK, or do I maybe need to be a little more specific?

Thanks

[staceytetl]

HERE IS WHERE YOU SHOULD BE SENDING IT TO

Freepost RLTA-CSUE-TCHC

Barclays Bank plc

Head Office Customer Relations

1 Churchill Place

London

E14 5HP

I'm sending my request for charges letter to them tomorrow

[Guest SpirallingIntoControl]

OK. Thanks very much, Stacey.

 

Good luck with your claim!

[Guest SpirallingIntoControl]

Just a quick update - After posting my Prelim approach letter, I received the seemingly standard "We're sorry to here that you're unhappy and we'll try get back to within twenty years..." reply letter.

 

I've now sent my LBA, along with another copy of the schedule of charges, and I must admit that I'm getting a little excited/nervous... I'm going to spend the next two weeks reading up on MCOL and court procedure, etc.

 

Things are starting to move now!

[vincethod]

If you read enough threads, (pick the long ones so that you can see the timescales involved) then by the time it comes to MCOL it will all seem very straightforward.

 

Oh, and I LOVE your username...

 

Vince

[Guest SpirallingIntoControl]

Thanks very much Vince! I thought my username was quite appropriate, as it's pretty much the opposite of what was happening when I was with Barclays...

 

No further updates as yet. I've still not heard anything back from Barclays - 1 week to go before MCOL by my reckoning...

 

Cheers.

[Guest SpirallingIntoControl]

Hi all - Have now received a letter from Barclays, offering me £970 towards the total (£1950), "as a gesture of goodwill, in full and final settlement of [my] complaint"...

 

This. as expected, came with a little form for me to sign and return.

 

I'm not going to let them off that easily, particularly as they have persisted, despite my repeated complaints, in sending the letter to my previous address. In addition to this, they also state that any payment they make to me will be "credited direct to my account within seven working days", despite the fact that my account has been closed for nearly a year!

 

The fact that they aren't even really reading my letters only makes me more determined not to cave in. I'm sending the rejection letter for this offer tomorrow, along with a paragraph emphasising the fact that my account is closed and my address has changed.

 

I do have a quick question though; Do I still stick to my original timescale and file with MCOL on Monday (after the LBA's 14 day deadline), or should I give another 14 days?

 

Thanks

Dave

[Spotted Dog]

Stick to your timetable.

Don't give them any more opportunity to delay paying back your money.

 

Spotty

[Guest SpirallingIntoControl]

Cheers Spotty - that's what I thought.

I've now sent the rejection letter and will be filing with MCOL on Monday/Tuesday.

 

Things are starting to move now...

[Guest SpirallingIntoControl]

Evening all - things unfortunately took an unexpected turn and I have not been able to file my claim until tonight, as I've been ill and off work (where most of my documentation was) for the past fortnight. Anyway, the claim has now been filed.

 

One quick question though - do I need to send the court or Barclays any info (Schedule of charges, etc) now, or only if/when I receive an AQ?

 

Any response is, as always, greatly appreciated.

Cheers

[Michael Browne]

Send 2 copies of your schedule of charges, clearly marked with your claim no. + a brief covering letter asking for them to be filed with your claim to:

 

The Court Manager,

Money Claim Online

Northampton County Court

21-27 St. Katharine's Street

Northampton

NN1 2LH

 

Dear Sir/Madam

 

(Your Name) –v- (Bank)

Claim No: ********

Date Issued: xx/xx/xx

 

Please find enclosed a schedule of penalty charges taken from me by the defendant, along with interest claimed at the annual rate of 8% pursuant to section 69 of the County Court Act. The interest in addition to the amount in charges equates to the total amount of my claim, namely £(AMOUNT).

 

I respectfully request that the enclosed schedule should be attached to the particulars of my claim.

Yours sincerely,

 

Wait until you receive the Notice of Acknowledgement from the court and then send a copy to the bank’s solicitors, since they are the ones who will now be dealing with your claim

Dear Sir,

(Your Name) -v- (Bank)

Claim No: ********

Date Issued: xx/xx/xx

Please find enclosed a copy of my schedule of charges relating to the above claim.

Yours sincerely,

[Guest SpirallingIntoControl]

Excellent - Thanks Michael

[Guest SpirallingIntoControl]

Hi All,

Hope everyone has had a great Christmas thus far.

 

I think I may have received something of an additional Christmas present here...

 

I filed with MCOL on 4/12/06 and received my Notice of Issue in the post a couple of days later, stating that the defendant had until 23rd December to reply. Having checked on the MCOL site over the last couple of days, the Claim still shows as being Issued, with no mention of any reply or acknowledgement from Barclays. Am I correct in saying then, that Barclays have missed their chance, and I can therefore apply for Judgement (or at least on Wednesday, once the Bank Holidays are out of the way)? I'm a bit concerned that this might be wishful thinking on my part...

 

Thanks very much and Best wishes to all for the remainder of the Christmas period, and for the New Year.

Cheers.

[Welshman]

You certainly can apply for judgment for them failing to acknowledge but don't be surprised if they acknowledge and it gets accepted even after time's up.

 

It's really frustrating but it happens.

 

Try and do it before 9am so that it's dealt with that day.

[MARTIN3030]

Yes there have been recent cases of Judges allowing extra time.

More annoying is the Baliffs practice of also dragging their feet.

One such case happened in my own town not too long ago.

Barclays failed to acknowledge.The Judge gave extra days.

Judgement was awarded.The Guy contacted the Baliffs.

After 6 days they tried to act but Barclays immediately fired in an application for a set aside using the excuse that paperwork had "Gone astray "

The judge allowed the set aside.

7 days later Barclays settled in full.

Talk about taking the .........

[Guest SpirallingIntoControl]

Evening all,

I was just about to apply for judgement this evening, and to my disapointment, Barclays have today acknowledged my Claim. Gutted.

Anyhoo, it at least means that things are moving once again.

Am I correct in saying that they'll now have 14 days to file a defence?

 

Once I get my notice of acknowledgement, would it be worthwhile actually giving the bank a call to try to negotiate a settlement? By negotiate, I of course mean 100% or nothing...

 

Thanks.

[Welshman]

You are correct about them having 14 days to submit a defence. But, history says that the bank will not entertain any phone call to them until they have been notified of a Court Date at least. You must also allow time for the correct department to be notified via their internal system. Even then, if the date is someway off, they still may try and let Claimants sweat it out.

[Guest SpirallingIntoControl]

Hi all.

Blimey, it's been a while since I updated the thread.

 

Anyway, I filed the papers (Allocation Questionaire) with the court towards the end of January and only heard back from them last week.

 

I've received a letter stating that my case hase been assigned for a hearing on 29th June.

 

I plan now on sending updated Schedules of Charges to Barclays and the Court and then, in a week or so, actually giving Barclays a call to see if they're willing to settle. Would this be wise, do you think?

 

I figure that if they're not willing to settle, it just means waiting another couple of months (as well as preparing the Court Bundle, which needs to be with the court and the bank by 14th May), before I can get what's mine.

 

Any comments/suggestions? I'd be interested to know if anyone else is currently at a similar stage in proceedings with Barclays.

 

Thanks

[Guest SpirallingIntoControl]

All,

I finally drummed up the nerve to call the Barclay's yesterday to speak to whoever was looking after my case. I was advised to speak to Charlie Sparling(sp?), but that he was out of the office for the next few minutes. Anyway, I called back about an hour later and spoke to Charlie: turns out he's a very personable chap.

 

He asked me when my court date was and I said 29th June. The rest of the conversation went something like this:

 

Charlie: That's still quite a while off...

Me: errm...relatively...

Charlie: Yeah. Thing is, we've got a few people whose court dates are next week, so as you can imagine, we need to settle with those people first...

 

Me: Fair enough.

 

Charlie: ...but if you can give me a call late on next week, if I've got half an hour or so to spare to verify the charges, I see no reason why we couldn't have it all sorted out there and then for you.

 

Me: OK. Ta very much.

 

What surprised me a little is that there seem to be no charade by Barclays at this stage over 'discussing' the issue, and Charlie implied that they're settling with everyone (which we already know), but also they assume that we know this.

I'm sure that they've dealt with plenty of requests of this type from the CAG and other similar organisations, but I had mentally prepared myself for a bit of an argument, or at least having to explain my case, so it threw me a bit to basically be told "You'll have to wait a week or so, but then we'll settle in full".

 

It just seems a bit odd, when Barclays seem to fight tooth and nail up to this point, to have them capitulate with no pretense of a fight once you get to this stage.

 

Any thoughts?

[dar£n]

The Litigation team at Barclays are VERY professional and polite.

 

They must be contracted in from an agency or something.

 

LOL

PMSL

 

 

Only joshing Barclays Team [i know youre watching ]

[Guest SpirallingIntoControl]

- Agreed. If only Barclay's could populate their entire workforce with people of this calibre.

 

They're a far cry from the woman in my local branch who once told me that I should "take better care of my money" when I called in to query a £25 charge incurred for going

 

Well, they should take better care of their customers IMO, which is why I soon after closed my account with them and went to one of their competitors, with whom I've had no problems at all.

[jackieandwayne]

SpirallingIntoControl - Ilaughed at your last post, being told to look after your money, when I rang up a while ago about charges I was told "well, the problem is you spend your money!" Of course I do, I work blessed hard for it!

[Guest SpirallingIntoControl]

Absolutely.

 

Incidentally, I've now sent my documents bundle to the court and to the bank, and I've tried calling the litigation dept. again once or twice, but keep just getting the guy's voicemail. I guess I've just got to be patient...

 

By the way, what's everyone's opinion on Lloyds TSB winning a case in court?

 

SIC

[Guest SpirallingIntoControl]

Hi All,

 

I've emailed Charlie from the litigation Team at Barclay's this morning (contact details kindly provided by dar£n in this thread), only to receive an automated response saying that he'd left the company

 

However, he provided details of a lady called Charlotte in the litigation team, who I then emailed, and received this reply:

Dear SpirallingIntoControl,

 

Thanks for your email. I’m dealing with you claim now. I will verify your charges today and hopefully email you out a settlement offer later this afternoon or tomorrow.

 

So, it's looking pretty good:- fingers crossed!

 

[pjdavies2000]

Hi SIC, have you emailed the new contact details you have to bankFodder, so he can update the email and contact info in the sticky section at the top?

 

Peter