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    • I used to have a retail outlet in London selling my husband's photography.  We also had a co-op with staff so they weren't directly employed by me, but I paid for the other overheads etc.  When my husband died, I carried on as usual for a while but then I became ill and moved quite far away so logistically was becoming very difficult.  I came to an arrangement (verbal) with one of the guys I trusted, that I would send him the images to print and sell as normal, and I wouldn't take any money, as a short term solution until I got back on my feet and worked out the best way to do things. He would pay all the  rent, insurance etc... Over a year later, not able to give things away for free anymore,  I drew up a contract as a wholesale agreement, so I would get everything printed and sent to him and I would invoice his for what he ordered. I noticed form the beginning that he wasn't ordering enough or frequently enough to be making any money, and was suspicious he was doing his own orders on the sly and ordering just enough from me to keep my happy.  I checked with my printer, which I've been with for 20 years, and he sad he wasn't getting orders for my images from anyone else. I emailed a few other printers to ask them to keep a look out for some images but I soon realised this would be impossible to police.  The only option really would be to buy a print from him and check the stamp on the back of it.  I finally managed to get hold of on the prints on sale, and sure enough, he did not order it through me.   In the contract he signed in 2022 it explicitly states that he must destroy all files I had previously sent him etc etc so e is in breach of that.  When I drew up the contract, I was careful to make sure it was legally binding, but before I let rip at him, I need to know where I stand.  The contract is here: PARTIES This WHOLESALE AGREEMENT (“Agreement”) is made effective as of 30th June, 2022, by and between ############################## The Supplier and the Client, collectively referred to as the "Parties," hereby agree to the following terms: TERMS AND CONDITIONS SALES OF GOODS The Supplier agrees to provide the following goods to the Client (“Goods”): Description of Goods ################################# Doc ID: 3d54c1d336d8780243801e0e068ebd33114b088b BOTH PARTIES AGREE: The Client purchases the Goods through the Supplier directly, and agrees to delete/destroy any previously held digital images (Goods) owned by the Supplier, and agrees not to use any such files for monetary gain, outside of this agreement, either directly or through a third party from immediate effect of this agreement. The Client purchases the other materials necessary for resale of the Goods independently of this agreement. The Client shall have exclusive rights for resale of Goods at ###########, and also with permission, as a retailer of the Goods elsewhere, provided that there is no conflict of interest between the Supplier and the Client. The Client is free to decide their own retail prices, for the Goods. The Supplier shall use #####  to provide the printed Goods on Fujifilm Crystal Archive paper, with Lustre finish, and will not use any other Printer unless #### cease to trade, without prior approval from the Client. The Supplier shall not impose restrictions on size or frequency of orders made by the Client. The prices provided by the Supplier shall not increase for a minimum of 3 years, unless the prices of the raw materials rise, in which case the client will be informed immediately. Any discounts/promotional prices of raw materials shall be passed on to the Client by the Supplier, and the invoice will show adjustments for this, as well as credit for return postage of any damaged goods. This agreement can be terminated by the Client without notice; the Supplier must give notice of no less than 90 days, unless the terms of the agreement are breached, in which case, the agreement can be terminated with immediate effect. PAYMENT Orders must be paid for upon receipt of invoice, via Bank transfer: ######### Doc ID: 3d54c1d336d8780243801e0e068ebd33114b088b DELIVERY AND INSPECTIONS All orders received by 12.00am (midnight) shall be processed by the Supplier the following working day and delivery of order shall arrive in accordance with the Royal Mail schedule, or DPD, should express delivery be requested. The Client shall be liable for the delivery charge which shall be added to the invoice. The Goods will be delivered to the address specified by the Client. The Client shall be provided with order tracking, and should any problems arise with the ordering system or the couriers (Royal Mail, DPD), the Client shall be informed without delay of any such issues. The Client will inspect the Goods and report any defects or damage to the Goods in transit as soon as possible upon receipt of Goods, and will retain damaged Goods for return to Supplier for refund/replacement. GENERAL PROVISIONS CONFIDENTIALITY The prices of the Goods and other information contained in this Agreement is confidential and will not be disclosed by either party unless with prior written consent of the other party. INDEMNIFICATION The Client indemnifies the Supplier from any claims, liabilities, and expenses made by any third party vendors or customers of the Client. GOVERNING LAW This Agreement will be governed by and construed in accordance with UK Law. ACCEPTANCE Both parties understand and accept the wholesale arrangement stipulated under this Agreement. Doc ID: 3d54c1d336d8780243801e0e068ebd33114b088b IN WITNESS WHEREOF, each of the Parties has executed this Wholesale Agreement as of the day and year set forth above.   Signed by us both electronically.   I haven't broached any of this yet, and I am looking for some advice about what action to take.  The main issue I've got is that he has still go those images.  If I terminate the contract, I will need to know that he no longer has those images and I can't think of a bulletproof way to do this. I'm thinking I might tell him I will continue with the contract but ask for a  sum in damages and say that if I find out he's still doing it down the line I will terminate the contract and sue him for damages. The damages side of things I'm not sure how it would work as he is self employed, and I'm positive he doesn't declare all of his earnings to HMRC, in order to find out how much I have lost, would the court demand to go through his tax self assessments?  I'm not sure how to proceed with this, I don't want to lose that place as an outlet as it is in a prime spot in London, which is why I let him have those images in the first place as I would have had to pull out altogether at that point.  I am regretting it somewhat now though.  Please help.
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Shebang mobile


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Hello Caggers!

 

I have recently had dealings with SHEBANG mobile in relation to a mobile phone contract that I took out.

 

After several wasted days complaining to them about numerous things that they were not sticking to their own terms and conditions about, I finally decided to take the matter further and report them to their regulator.

 

On their website they state that they are members of CISAS.

 

However, on contacting CISAS I have been informed that SHEBANG mobile are not members. I thought that this surely must be a mistake, so I asked for this in writing and received an e-mail detailing the fact that they were indeed not members of CISAS.

 

According to OFCOM regulations any telecommunications provider must be a member of a regulatory body. However, to date I am unable to find any regulatory body that this company is a member of.

 

I have mentioned this several times in numerous e-mails to their operations manager, Matthew Hogsden but in every reply he completely avoids answering the question about regulatory membership.

 

Can anybody at all clarify what the rules are for mobile phone providers and regulatory membership?

 

Are SHEBANG possibly being naughty by not being registered? Is there a body that oversees all of this that I can take my complaint to, regardless of whether they are members or not?

 

I note from my bank that they set up two separate Direct Debits on my bank account, one to Shebang Technologies and the other to Shebang Distribution. On checking Companies House I discovered that Shebang Distribution are in fact in liquidation. Can anyone offer any advice about this, as I am certain that when a company is liquidated that they must by law advise anybody dealing with them that they are in liquidation, particularly when it comes to taking payments from the paying customers.

 

I have now cancelled my contract and moved to another mobile provider. However, they placed my account on suspended service during my contract period despite telling me verbally that they would re-instate my service within 2 hours. I was then informed that although my service had been suspended, it had not been terminated. However, I was unable to make outgoing calls, had some incoming calls stopped and ALL texts, inbound and outbound completely stopped. Does anyone know if this is fair, given that their own terms and conditions state quite clearly that they will only suspend service after persistent failure of direct debits?

 

My direct debit had only failed once, due to me visiting the bank and the bank advising me to cancel one of the two direct debits that they had set up - the one to the liquidated company.

 

Although they have now written off the whole account, am I entitled to compensation for being wrongly advised and the undue anxiety and duress that this put me under waiting for them to re-connect me for 7 days only to find after persistent e-mails that they had in fact disconnected my service.

 

I have also sent them ten e-mails, only one of which has been replied to by their operations manager. I will copy his response, along with some of my previous messages below:

 

Response from Operations Mananger:

 

Dear Mr Daniel Harford-Lyons

 

The service will be ‘ended’ if issues are not resolved within 7 days. A failed payment will lead to an immediate suspension on your account to limit our liability in the event of non-payment and to ensure customers with payment difficulties do not run up unmanageable bills which could lead to personal financial difficulties. The service was still being provided; it was just limiting your access to chargeable outgoing services to prevent incurring a further debt following the Direct Debit failure.

 

We aim to respond to all emails within 2 working days. You emailed on the 7thMarch and received a reply on the 9thMarch. You then sent emails on the 9th, 11thand 13thand are receiving a response on the 14thMarch. The delay is because your message was escalated for my attention. This should have been advised to you by reply on the 10thand 12thof March so apologies that operatives have not kept you informed. Our terms and conditions do state that that we will attempt to resolve written complaints to the Operations Manager within two weeks.

 

Your account will be closed with immediate effect following the comments in your email on the 13thMarch including that you have cancelled your direct debit. I note that there were also difficulties on a previous account that you held with us. For this reason I regret we will be unable to open a further account for you in the future due to unsettled account balances which I have written off today as a gesture of goodwill only due to the delay in responding to you.

 

Kind Regards

 

Matt Hogsden

Operations Manager

 

If you have any questions or queries please see our frequently asked questions at ***LINK REMOVED FOR CAG COMPLIANCE PURPOSES*** or you can contact our dedicated team either via email on ***LINK REMOVED FOR CAG COMPLIANCE PURPOSES*** or by calling ‘500’ free of charge from your handset. Alternatively you can also contact us on 0844 324 7161 from any landline (charges will apply). Our Sales team can be contacted on 08081 680138 or via ***LINK REMOVED FOR CAG COMPLIANCE PURPOSES***

 

Kind Regards

Shebang Customer Services Team

 

 

My original message that prompted the response, along with one of the incorrect names that they have used for me:

 

13/03/2013 01:30 - holker wrote:

WITHOUT PREJUDICE

 

Dear Shebang,

 

I am STILL waiting for a response from you but given the fact that you are currently fighting off HMRC then I guess you have more pressing matters to worry about.

 

I have today cancelled all Direct Debits that you have set up on my account through the various companies that you have, including the one to a currently liquidated company.

 

Despite numerous previous attempts to contact your company by e-mail over the last week, I have only received one reply. Your customer service is by far the most dreadful and appalling that I have ever encountered in my 37 years of life on this planet.

 

You can't even get my name right, you have mis-informed me of my rights and obligations, you have failed in your duty of care to your customers in relation to the service that you provide, you have mistakenly set up Direct Debits on my bank account and now you choose to ignore my messages.

 

Well let me tell you Shebang, Mr Humphrey and anybody else who reads this message that I smiled ever so slightly when I read of your recent dealings with HMRC. Concentrate on making a success of your MVNO, I hear them say in order to survive. Well, in my humble opinion you are doing a pretty good job of ignoring your customers when all you have to do is interact with them.

 

I have signed up with another provider and will never have anything to do with your company again. Moreover, I will vigorously defend any action taken against me in relation to this matter.

 

I will also be forarding a copy of this message to Northants Trading Standards, as I firmly believe that your company is in breach of the Trades Descriptions Act and the Telecommunications Act by quoting membership of a regulatory body on your website when in fact your company are not members of this regulatory body.

 

Regards,

 

Mr Daniel Harford-Lyons

 

Their original response to my 6th complaint is as follows:

 

 

Subject: Re: [Ticket#2016526] Problems with Your Sheba [...]

Date: Sat, 9 Mar 2013 14:34:26 +0000

To: ***LINK REMOVED FOR CAG COMPLIANCE PURPOSES***

From: ***LINK REMOVED FOR CAG COMPLIANCE PURPOSES***

 

Dear David,

 

Your account is suspended due to non payment of DD, no payments have been taken or made at this time and moment, although your DD details were retaken it has not raised an DD yet to take payment, this would go onto your next bill, unless payment received sooner for missed DD/last bill. Your account will be closed on 2nd April as requested which will generate the final bill. To have your services resumed we will need a payment first for last months billing.

 

 

If you have any questions or queries please see our frequently asked questions at ***LINK REMOVED FOR CAG COMPLIANCE PURPOSES*** or you can contact our dedicated team either via email on ***LINK REMOVED FOR CAG COMPLIANCE PURPOSES*** or by calling ‘500’ free of charge from your handset. Alternatively you can also contact us on 0844 324 7161 from any landline (charges will apply). Our Sales team can be contacted on 08081 680138 or via ***LINK REMOVED FOR CAG COMPLIANCE PURPOSES***

 

Kind Regards

Shebang Customer Services Team

 

Mr original response to my 5th complaint is as follows:

 

08/03/2013 18:02 - holker wrote:

This has resolved nothing! Your customer support is very poor!

 

Please resolve this issue and provide me with the service that you are in breach of providing!

 

 

Subject: [Ticket#2016526] RE: Problems with Your Sheba [...]

Date: Thu, 7 Mar 2013 20:22:27 +0000

To: ***LINK REMOVED FOR CAG COMPLIANCE PURPOSES***

From: ***LINK REMOVED FOR CAG COMPLIANCE PURPOSES***

 

Dear Colin Holker,

 

Thank you for your recent email. Our system has attempted to identify your query and provided you with some useful information to assist you. If this has not enabled you to reach a resolution please let us know by replying to this message and a member of our customer care team will respond within 2 working days.

 

You should already have received an email containing login details to your account. If these have not arrived please contact us. By logging on at ***LINK REMOVED FOR CAG COMPLIANCE PURPOSES*** you will be able to access all of your billing and account information, make payments, change your personal details and amend your password to something more memorable.

 

If you have any questions or queries please see our frequently asked questions at ***LINK REMOVED FOR CAG COMPLIANCE PURPOSES*** or you can contact our dedicated team either via email on ***LINK REMOVED FOR CAG COMPLIANCE PURPOSES*** or by calling ‘500’ free of charge from your handset. Alternatively you can also contact us on 0844 324 7161 from any landline (charges will apply). Our Sales team can be contacted on 08081 680138 or via ***LINK REMOVED FOR CAG COMPLIANCE PURPOSES***

 

Kind Regards

Shebang Customer Services Team

 

 

 

 

 

 

 

 

Any help at all would be appreciated in this matter!

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So you have cancelled your contract - they have accepted this cancellation and cleared any balances.

 

What exactly do you want help with ?

Please contact a member of the site team if you are offered help off the forum for a a paid or no win no fee service.

 

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Mobile phone regulations!

 

I'm sorry if this isn't clear, IdaInFife but I have mentioned it several times in my post!

 

Do you feel this response will make it more likely or less likely that people will spend their (freely given) time answering?.

 

I was going to research what I'd hoped would be a pertinent query that could have contributed. However, looking at the sort of response I might expect from you : it isn't worth me doing so, I'll not risk wasting my time, and I'll use it seeing if I can help a CAG'ger who is more likely to be receptive to help.

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And there was me thinking that this forum was a friendly place where people could help to support each other and resolve issues?

 

BazzaS please don't waste your time researching what you think is an impertinent post! It's quite obvious to me that you have little understanding of the term "Poor customer service" if you feel that my post is impertinent.

 

By the forums own description, a gesture of good will is something that companies do when they know they are wrong and want to silence people.

 

WE are the ones who should be showing them goodwill, as we are the customers.

 

I am not looking for help to resolve this issue, as it has obviously already been resolved on their part.

 

However, I am not willing to let this lie as I feel as though they have ridden roughshod not only over the terms and conditions that I agreed to but also the regulations that apply to this industry. The latter is something that I am uncertain of and it is this that I am seeking help and friendly support with, so I can do without your attempted martyrdom, thank you all the same.

 

I am always receptive to help and greatly appreciate some of the help that has been provided to me by CAG over the years, without the need for me to even post a word on a forum. I simply feel as though IdaInFife has missed my point and maybe has failed to understand that this company appears to be flouting the law in my case by not holding current membership of a regulatory body.

 

This is the matter that I would like clarified if possible but if you are too busy to research and help then I completely understand. I have not asked for that. I am simply asking if anybody knows whether a mobile phone company must by law be a member of a regulatory body and if so, what steps can I take if that company is NOT a member.

 

Jeez, tough crowd today!

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And there was me thinking that this forum was a friendly place where people could help to support each other and resolve issues?

 

BazzaS please don't waste your time researching what you think is an impertinent post! It's quite obvious to me that you have little understanding of the term "Poor customer service" if you feel that my post is impertinent.

 

By the forums own description, a gesture of good will is something that companies do when they know they are wrong and want to silence people.

 

WE are the ones who should be showing them goodwill, as we are the customers.

 

I am not looking for help to resolve this issue, as it has obviously already been resolved on their part.

 

However, I am not willing to let this lie as I feel as though they have ridden roughshod not only over the terms and conditions that I agreed to but also the regulations that apply to this industry. The latter is something that I am uncertain of and it is this that I am seeking help and friendly support with, so I can do without your attempted martyrdom, thank you all the same.

 

I am always receptive to help and greatly appreciate some of the help that has been provided to me by CAG over the years, without the need for me to even post a word on a forum. I simply feel as though IdaInFife has missed my point and maybe has failed to understand that this company appears to be flouting the law in my case by not holding current membership of a regulatory body.

 

This is the matter that I would like clarified if possible but if you are too busy to research and help then I completely understand. I have not asked for that. I am simply asking if anybody knows whether a mobile phone company must by law be a member of a regulatory body and if so, what steps can I take if that company is NOT a member.

 

Jeez, tough crowd today!

 

I did a Wikipedia search on "passive aggressive" : it directed me to your post as an ideal example.

 

You have changed the query I thought was "pertinent" to a description of "impertinent". I still think it is pertinent, though it isn't anything I'm willing to spend time on. I've not said it was "an impertinent post" : just that your reply (now replies) might put people off replying.

 

Again, look at your replies (or even better - ask a third party you trust for their opinion) : do you think replies that superficially thank respondents but then proceed to "look down" on them make other people more or less likely to answer?

 

As for "I am always receptive to help" : it appears not.

As for " I simply feel as though IdaInFife has missed my point and maybe has failed to understand" : I don't think there was a lack of understanding, and as for the "point being missed" - perhaps the "point" was obscured by your generalised ranting?

 

" I am simply asking if anybody knows whether a mobile phone company must by law be a member of a regulatory body and if so, what steps can I take if that company is NOT a member." : So, why did you not just "simply " post this, minus the rant and bad attitude to anyone who doesn't give you exactly what you appear to require?

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I did a Wikipedia search on "passive aggressive" : it directed me to your post as an ideal example.

 

You have changed the query I thought was "pertinent" to a description of "impertinent". I still think it is pertinent, though it isn't anything I'm willing to spend time on. I've not said it was "an impertinent post" : just that your reply (now replies) might put people off replying.

 

Again, look at your replies (or even better - ask a third party you trust for their opinion) : do you think replies that superficially thank respondents but then proceed to "look down" on them make other people more or less likely to answer?

 

As for "I am always receptive to help" : it appears not.

As for " I simply feel as though IdaInFife has missed my point and maybe has failed to understand" : I don't think there was a lack of understanding, and as for the "point being missed" - perhaps the "point" was obscured by your generalised ranting?

 

" I am simply asking if anybody knows whether a mobile phone company must by law be a member of a regulatory body and if so, what steps can I take if that company is NOT a member." : So, why did you not just "simply " post this, minus the rant and bad attitude to anyone who doesn't give you exactly what you appear to require?

 

:first::first::amen:

If i have helped in any way hit my star.

any advice given is based on experience and learnt from this site :-)

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Ah, I see! The penny has dropped.

 

I wasn't aware that you were a qualified Psychologist with the ability to diagnose over the internet, let alone stick my nose in where it's not wanted.

 

I'll just go and ask the cat if I'm being passive-aggressive on this one eh? I'm sure his response will be a firm yes as well.

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simple ans to a simple question....

 

no they do not.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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They don't have to have membership to one of the ADRs. Personally I'd inform CISAS that they're advertising that they are members and then leave it at that.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

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