Kidnapped by Asda for refusing to Show Receipt on Exit.

[davewright13]

Anyway davewright, you still haven't explained the dichotomy between your claim that the shop staff' have a duty (or indeed the basis for that duty), to ask for receipts, and your other claim that no-one can just accuse anyone of anything.

 

Ok Pimpy.

 

If a member of staff (mainly security) thinks anything is untowards with a customer whether it be there not fit to be in the shop or they think that a customer hasn't paid for an item then they have a duty not only for themselves but for their employers to make sure that they take the appropriate action. Whether that is removing them from the shop, asking to see their receipt or phoning the police then so be it.

 

As mentioned before if the member of staff thinks that there is a problem then they are there to sort it out. If someone asks me for my receipt then if i think they are a member of staff i will show them without any questions asked. If you fail to show your receipt then it can in my eyes either be that you are too arrogant or that you have done something wrong.

 

If i was the member of staff at the time and i asked the customer to show me their receipt and they refused then alarm bells would ring. You as a customer have the right to do what you please but if it's failing to uphold the law or comply with the shops rules then you'll have to face the consequences.

 

What makes me laugh and think it's arrogance personified is the following: Ian Valentine Quotes: "The first officer then asked if I minded showing him my receipt for the purchased goods, and as he is an officer of the law I duly obliged"

 

My thoughts to that "take your head out of your bottom sir"

Edited April 3, 2013 by davewright13
typo

[Old Cogger]

Ok Pimpy.

 

If a member of staff (mainly security) thing anything is untowards with a customer whether it be there not fit to be in the shop or they think that a customer hasn't paid for an item then they have a duty not only for themselves but for their employers to make sure that they take the appropriate action. Whether that is removing them from the shop, asking to see their receipt or phoning the police then so be it.

 

As mentioned before if the member of staff thinks that there is a problem then they are there to sort it out. If someone asks me for my receipt then if i think they are a member of staff i will show them without any questions asked. If you fail to show your receipt then it can in my eyes either be that you are too arrogant or that you have done something wrong.

 

If i was the member of staff at the time and i asked the customer to show me their receipt and they refused then alarm bells would ring. You as a customer have the right to do what you please but if it's failing to uphold the law or comply with the shops rules then you'll have to face the consequences.

 

What makes me laugh and think it's arrogance personified is the following: Ian Valentine Quotes: "The first officer then asked if I minded showing him my receipt for the purchased goods, and as he is an officer of the law I duly obliged"

 

My thoughts to that "take your head of of your bottom sir"

 

 

Ah! So!

[ScarletPimpernel]

My thoughts to that "take your head out of your bottom sir"

 

 

 

Which bit of my explanation of the need not to be judgmental did you not understand?

 

I do not think, despite your circumloquacious post above, that your contributions are serving any purpose in helping the OP.

[davewright13]

In this instance you are right that i'm not helping the op but to be fair i don't really think they need help do they?

 

Let me ask you this?

 

Does the OP need your help or were they simply venting? My conclusion reading his full post is that they are venting and not wishing for help?

 

I've not come here to argue with anyone but to give an honest account of what i see and if that's something that won't be tolerated then the exit door is looming.

[Surfer01]

A security guard in a shop has nor right to ask you to show them your receipt, has not right to detain you and has no right to search you. They can ask but you can refuse. If they detain you i.e. citizens arrest they need proof of theft and if no proof is forthcoming they have unlawfully detained the person and are open to having criminal charges laid against them.

My thoughts are that in this case the security guard was just trying to be awkward or show off and he came unstuck as there was no legal obligation to produce the receipt. As a matter of fact, once you have paid for the goods, there is no legal obligation for you to keep the receipt as the onus is on the retailer to prove that you did not pay for the goods.

[davewright13]

There may be a defence for Asda if they have large signs stating the policy clearly so that any reasonable person could read it and undestand it.

 

Would you honestly read it?

[davewright13]

Received telephone call from the store 5pm today 19th Feb offering "vouchers" by way of an apology, so informed them that it was not about the vouchers it was about clearing my name publicly, making sure they put in place safeguards to prevent repitition, and financial compensation for the detention, distress etc caused. Informed store it is in the hands of their CEO and that i will deal with him to resolve the settlement.

 

That as got to make you laugh? Vouchers LOL.

 

Were they spend £40 and you get £5 off? LOL

[ScarletPimpernel]

In this instance you are right that i'm not helping the op but to be fair i don't really think they need help do they?

 

If your judgment is that someone doesn't need help, then don't post on the thread - it's a simple concept.

 

 

Let me ask you this?

 

Does the OP need your help or were they simply venting? My conclusion reading his full post is that they are venting and not wishing for help?

 

 

See above; if, after reading the full post, you think that no help is needed, then you need do nothing. There are times when the help that's needed is the ability to vent; I see this regularly in my work.

 

I've not come here to argue with anyone

 

 

Epic fail so far, then.

 

CAG exists to help consumers with problems; if you can contribute positively to this, great. If not, then this may not be the place for you.

[davewright13]

Good goly man this is becoming personal. LOL

 

How can anyone not post on this thread with the headline "Kidnapped by Asda for refusing to Show Receipt on Exit"?

 

On one of your previous posts you say that people come here for help and to be fair other than his thread i really think the man needs help but defo not from you or i.

 

I won't post on this thread again as i hope you now know where i stand on this.

 

Parting words "Don't Hate The Player, Hate The Game".

Edited April 3, 2013 by davewright13
typo

[renegadeimp]

Dave you seem to either be trolling or condescending in most of the threads you post in. This forum is to HELP people. Not belittle them. If you want to do that, then go somewhere else.

[noomill060]

Subbing.

 

That dave blokes a bit on the loquacious side of verbage for CAG, isnt he?

 

Yeah, lets all roll over and let the dudes in errrrrm... bullet proof 100% polyester hi-vis jackets kick us around!

 

No- stand your ground and show them their true position in life, like that ASDA (SELF SNIP) is now discovering.

[davewright13]

Thank you for your kind words and no i'm not a troll and as mentioned i like to speak my mind. Helping is in my nature to which you'll see if given the chance but again like i've said before what help did Ian need?

[noomill060]

This isnt a platform for davewright to speak his mind, you are trolling.

 

CAG is for the vulnerable and those scared witless by the oppressive world that Britain has been allowed to become and its going to get worse.

 

People need to know they dont have to take this carp. By reading Ian's story, others who find themselves in the same situation wll know that it is the shop that has to back any evidence of intent to steal goods, rather than the shopper having to prove otherwise.

 

There is more going here on CAG than you think dave.

 

Very few Caggers will contribute, but this thread and all the others will eventually be read by many thousands of people, some Caggers and some guests looking for advice and information and you have no idea what is going on in their minds or what drew them here.

 

Best to save speaking your mind and instead, make your advice non-judgemental, friendly and supporting OR simply keep your half baked opinions to yourself and butt out, unless you have something kind and useful to add.

[Horsen]

Hi folks.

As I have stated previously I work in several of the large supermarket chains for an independent company. Today I was in one of them and heard what I thought was a bit of banter between a customer and a security guard. What it actually was, was the guard asking to see the customers receipt and the customer being very abusive, including racial abuse. The guard, after several requests, just said to the customer that he could leave as he couldn't detain him, but he would give his description to the store management. The customer went away still being abusive and the guard just wrote it down in his log book. Just an observation and a counter point of action.

[renegadeimp]

That sounds like the security guard was well trained, remained calm and did his job correctly.

[ScarletPimpernel]

Hi folks.

As I have stated previously I work in several of the large supermarket chains for an independent company. Today I was in one of them and heard what I thought was a bit of banter between a customer and a security guard. What it actually was, was the guard asking to see the customers receipt and the customer being very abusive, including racial abuse. The guard, after several requests, just said to the customer that he could leave as he couldn't detain him, but he would give his description to the store management. The customer went away still being abusive and the guard just wrote it down in his log book. Just an observation and a counter point of action.

 

There's no excuse for racial abuse.

 

Of course, the guard could have called the police because of the racial element, but presumably the guard would then have to explain what offence he had accused or suspected the customer of committing in the first place.

 

I must remember, next time someone insults me, the riposte: "desist at once, or I might describe you to a shop manager!"

[Crazy Diamond]

For all the big people who think it's no big deal, let me tell you a little story...

 

A friend of my daughter's (all her friends come to me when they need any kind of semi-legal opinion, even now!) contacted me a few months back, she was absolutely terrified. She had been confronted by a security guard who wanted to check her receipt (sounds familiar?), she had her screaming baby with her needing changing and feeding, so she asked why, he got stroppy, intimidated her, forcibly marched her (and screaming baby) to the office, rifled through her bag, took her personal info, and then let her go with a "And remember, I know where you live now!". She got home shell-shocked and immediately contacted me.

 

I of course advised her, pretty much on the lines of nearly anyone here, told her to complain straight away etc... The supermarket did take it seriously and said they'd investigate and get back to her.

 

The next day, the guy turned up at her door (thankfully, she didn't open, only looked through the peephole), ranting and raving that he'd been sacked and that she'd better withdraw her complaint straight away so he could get his job back (!), banging on the door, threatening... She had to call the police, of course, but she was traumatised for weeks afterwards, worried he was going to come back and take revenge...

 

An extreme case, I grant you. But the point is, regardless as to whether we feel OP was reasonable or not in the first place, that is a moral judgement, and we're not here to pass moral judgement.

 

Did the OP have a legal right not to show the receipt to someone who could have been anybody (having a high vis jacket could be a clever ploy for a crook after all, hiding in plain sight)? YES

Did the OP have a legal right not to show the receipt to someone even after they had reached the conclusion that person was indeed a store employee? YES

Did the employee have the right to detain the OP for refusing to show the receipt? NO

Is the store legally at fault? 100% YES.

 

Simple when you just break it down in legal facts instead of getting mired in moral opinions.

[darrenbaskins]

Hardly Kidnap is it, my adivce, show the receipt next time and avoid running into the big security guards. Was this an april fools?

[Crazy Diamond]

Was this an april fools?

On the 17th of February?

[postggj]

Hardly Kidnap is it, my adivce, show the receipt next time and avoid running into the big security guards. Was this an april fools?

 

Dont you mean wannabe police thugs who failed the police exam for lacking basic cerebral cortex function

 

they may play at police but private security have no more powers than i do

[darrenbaskins]

Some people are a bit keen! Ill take that as a no

[postggj]

just stating fact

[darrenbaskins]

I doubt they failed the police exam, do you know how hard it is to even get that far, too many applicants. Just glorified bouncers at the end of the day

[postggj]

they seem to think that nice blue SIA badge gives them some sort of legal status

 

what a joke

[havinastella]

You have NO obligation to show to anything to ANYONE except a Police Officer.

 

Should any such person (except an Officer of the law) detain you, this is a criminal offense.

 

Simple.