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    • I'm trying to unravel this – but I get the impression that there was no contract between you and EVRi and that you didn't even choose them but instead you decided use some third party parcel broker in the USA which organised the delivery. Is this correct? EVRi came into the picture because they would then eventually selected for part of the journey although you had no knowledge that it might be them and I suppose it didn't really matter as long as the item got to you. Secondly, I really don't understand the journey which this item made. You bought the item from somebody in the USA. They then were meant to dispatch it to you to another address in the USA but for some reason or other it came to the UK and then into the hands of EVRi at which point it was lost or stolen. More confusion here because you now tell us that EVRi marked it as being out for delivery but it was never delivered. This suggests that it was going to be delivered to a UK address but earlier on you said that it was going to be delivered to USA address. I think you need to look at the story. Maybe show it to a friend of yours who is not particularly where the details and ask them if they can make head or tail of it and then come back to us with clarification so that we fully understand. Also, I think we'd like to know what the item is, how was it declared, what was the value which was declared. You said it was a valuable item because it was rare and collectable. I gather from this that it is non-fungible. We need to understand more about this. Was an insurance policy purchased to cover it during the delivery process. I understand that this rare and collectable item be valued at £200. Have evidence this value. This could become very important. Also you have given is no idea when this happened. We need to understand the full timescale. There are a number of possibilities here including the possibility of the contract action against EVRi on the basis of your third party rights or an action for negligence but we need to know far more and we need to get a story that makes sense.   Finally, I understand that you have sent the letter of claim. What did it say? How much time did you give them? What did you expect to happen as a result of the letter of claim? Whatever the answers to those questions might be, clearly you had no idea how to proceed after having sent such a letter. A letter of claim is meant to be a serious threat of some legal action if some condition which you have stipulated is not complied with. You set a deadline for compliance and at the end of that deadline you issue the court action. Clearly you are not in a position to do that so your letter of claim is a bluff and undermines your credibility and it will find its way into the EVRi wastepaper basket – if it's not there already.  
    • Good morning. I just wanted to check something please. The other side have moved slightly and negotiated a full and final offer price to end this matter. I am happy with this. However, I want to make sure this is the end of the matter and am emailing the following over to them prior to payment. Is this enough to ensure they can come back for nothing else? Thanks -------------------------------------------------- Dear Sir.   With regards your last email below.   I am pleased to agree to the full and final settlement figure given below.   Can you confirm this payment will be in full and final payment with no further claim to be brought against me in this matter?   Best regards
    • 100% sure I didn't receive it, that why my first post is with the £100 letter.
    • Engine, the technology business Starling Bank was built on, has been busy launching banks around the world, from Romania to Australia.View the full article
    • use this your WS and inc this as an exhibit off to bed now 3 nights been up till 4am aurora watching wont be on too early as it's lambing season out herding with the dog. your WS main thrust is the debt would now be SB'd , the DN was filed xxxyrs+months after it should have been thus unlawfully extending  SB date to infinity. highlight their admittance regarding errors at that time period in your 'redetermination'  paragraph. agreements unreadable. would have already been written off due to SLC age write off criteria has they not issued the claim to stop the SB clock when they had no paperwork to prove their case in the 1st place. never earned over threshold. dx       Erudio - stopped sending email deferments won at FOS DRN-4141462.pdf
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Scam?? Fly.co.uk


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I have just spent £1.50 on getting a letter delivered.

 

It is claiming that we reversed a payment for their "flexifly" service.... and demands payment, instantly. It also gives a German address (but the letter was posted in the UK, without a stamp) - and the only contact details are an email address, and a 50p a minute phone line.

 

The date on the letter is the 5th December - and the email address is @fly-service.co.uk

 

We had a credit card cloned this time last year, and the details on the letter (name and address) match the name and address used then - my name and address, but slightly wrong. That credit card was used to buy flights from Athens to Karachi, and it no longer exists, it cannot have been used again (and reversed by the bank).

 

The letter gives no details of which credit card/debit card was used, if, indeed, there was one used. Certainly our banks have not told us anything - but then they often don't, when they reverse a transaction.

 

 

Has anyone dealt with fly? is their email address @fly-service?

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According to the WHOIS records, the company operating the Fly domain also owns Fly-service. If you have any concerns about the letter's legitimacy then contact them through the main website and let them forward it to the correct department internally.

 

It's possible that your bank made the chargeback without properly explaining the reason behind it, and Fly have unwittingly lumped you in with all the other debtors as a result.

 

You'll probably need to write to your bank to get them to confirm that the transaction was the result of a cloned card and forward this to Fly. Or if you reported it to the police, then confirmation of your crime reference number may be enough to resolve the situation. Either way I would contact Fly contesting the debt, explaining that it was a result of fraud and asking what they will require to stop pursuing the claim.

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I have had an email back.

 

Dear Customer,

Thank you very much for contacting fly.co.uk.

 

Good service means quick and uncomplicated processing of customer requests.

And that is precisely our goal!

 

We want to help you find the answers to your questions quickly and easily. In the FAQ below, you can find answers to many of the questions concerning your booking without needlessly spending your valuable time and energy.

 

*list of FAQs*

 

If you have any other questions, please use the contact form on our Service Page. In urgent cases, please call our Service Team. This way, we will be able to address your individual concerns as quickly as possible.

 

Please do not reply to this message, as it will no longer be processed.

 

Thank you for your cooperation.

 

Your fly.co.uk Team

 

It makes me rather glad that

 

 

 

From what I have heard of consumer law, it is not sufficient for a company to hide behind a "contact us" on a website, as that gives the consumer no evidence of what has been said/whether the item has been received.

 

I have not been provided with a UK address to write to (despite their letter coming from the UK) - and their 0904 number is 51p per minute.

 

 

 

 

I am tempted to ignore them - what do you think?

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Customer Service: Phone (Support national; local rates):

0208-0995486

 

not sure if thats cheapers thats taken from the fly.co.uk "contact us" section, when it brings up the FAQ'S just keep clicking "this didnt answer my question"

 

also shows email as - [email protected]

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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I have also tried e mailing this company on the above e mail address, twice now, with no response. I wabnted to know what I was being charged for, why extra charges were adeed, the termsof the insurance I purchased and if our luggage was included or did we have to pay more.

My advice to anyone is to avoid this company like the plague!

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