Jump to content


  • Tweets

  • Posts

    • Russia’s economy has been cut off from the global financial system - but it is still growing. Why?View the full article
    • Well done. Are you able to tell us more about how it went on the day please? HB
    • when mediation call they will ask the same 3 questions that are in their email you had to accept it going forward. simply state 'i do not have enough information from the claimant to make an informed decision upon mediation so i refuse. end of problem.  
    • Food prices, including a $40 chicken, has stoked fury and calls for big foreign supermarket chains to come to Canada.View the full article
    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

ebay issue, please help and advise


dynamic313
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4189 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi everyone, i joined this forum after reading plenty of other eBay related threads. Basically i sold an item on eBay (a portable DVD player). The item was a gift an never used by myself so thought it was time to get rid (was going through a clearing out phase).

 

I tested the item fully before even bothering to go through the hassle of listing the item, it was my first listing so if the item was faulty would have saved me lots of hassle. Anyway i tested the item playing a couple of DVDs including one all the way through to test the battery was working ok as well as other functions that were included (digital tv etc)

 

My buyer took receipt of the item on a Friday, she had this item for a good six days before contacting me that it wasn't working she said "it fails to read my DVD" and then opened an eBay dispute. Knowing how much time and effort i went into testing this i was inclined to think it was something wrong with her disc (maybe a copied/pc burnt disk etc).

 

Needless to say we didn't reach a refund agreement, she wanted her original money plus the cost it would cost her to send it back to me. I informed her that if for some strange reason the item was damaged during delivery she left it too long to inform me that the courier i used said they would class it as she broke the item.

 

I had a real suspicion she had buyer's remorse, she insisted that the item was for her daughters birthday and was complaining that my "knowingly selling her a fault item" left her without a present a day before her daughters birthday, i asked why she waited a week and thus leaving it right before her daughters birthday to check the item, to which i received no reply.

 

So ebay in their "wisdom" took action and said that they fully believed that i checked the item and ensured it left me working, however the buyer had a significant case for the item not being as described and ordered her to return it to me at her own cost for a full refund.

 

I received the item earlier today, the first thing i did was un-package it and test the item and what do you know it still works exactly how it did when i sent the item out.

 

I know i can ask ebay to re-consider their decision what i would like to know is do i have any chance of winning here? in my eyes the buyer has lied as her reason to get her money back, it still works however i am out of the postage cost, paypal fee's and ebay fees.

 

Due to the buyer lying in her not as described case and ebay refunding her, they are now chasing me for the debt of £46.03 yet the true amount i earned was 40.60 after ebay and paypal fee's this doesn't even include the postage costs i incurred. If the sale was returned to the buyer IE the transaction never took place why are ebay still keeping their fee for a sale that according to them was cancelled and because their chasing me for the full amount they basically want me to pay their fees 4 times (2 ebay fees and 2 paypal fee's) is this legal?

 

 

Really sorry for the long post, i just wanted to as specific as possible, as you can probably tell i'm rather upset at the whole ordeal, i sold the item because i am currently job hunting and even smallest amount i'd have got for it would help. Now i'm facing being left out of pocket for what i am now sure was buyers remorse as her case was based on a complete lie.

 

Thanks for any help/advice you can give me.

Link to post
Share on other sites

Best advice ?. Just nput it down to experience. Its one of the perils of Ebay, there are an awful lot of idiots out there who will mess you about and lie, etc.

 

I would of thought you wouldnt be out of pocket due to ebay/paypal fees, etc, in situations like this the fees are jnormally credited back to you although you could lose any postage costs.

 

It just isnt worth fighting over a few quid, but if you wanted to, then be aware that rarely/if ever do ebay/paypal puruse debtors through the courts, but should you not pay up, your ebay/payapla accounts will be barred, youll get DCA letters and they can in theory affect your credit rating.

 

Andy

Link to post
Share on other sites

Ebay fees and paypal fees should be refunded by ebay and paypal as no transaction took place.

 

The only out of pocket expenses should be one way postage.

 

EDIT: what paypal fees? did you click the refund button on the transaction in paypal for the sold item or did you make a separate payment through paypal to refund the buyer?

Link to post
Share on other sites

Hi thanks for the replies, the idea of my paypal and ebay accounts being barred isnt really an issue, i have no intentions of selling on ebay again nor will i buy on there, might sound dogmatic to some people but out of principle i just wont be one of their customers again. I only use paypal for ebay so if i wont use ebay dont really care about paypal.

 

I'm only young so the idea of fighting off debitors and the potential for a bad credit file is not really somthing i would like, i just dont see why i should be peanalised for actually not doing anything wrong.

 

As for the ebay/paypal fees, i didnt do anything, the transaction says reversed by ebay, one of the emails i got from ebay said they wont refund fee's which again to me sounds wrong, they say the sale transanction was reversed/cancelled/never took place what ever word they want to use so surely the fee's i incurred from both parties should be reversed/cancelled.

 

Anyway im about to phone them up, i cant deal with another useless emailing telling me that sometimes buyers and sellers have issues dont really need to be told that its quite evident to me as its currently happening.

 

Thanks for the info

Link to post
Share on other sites

Just an update, phoning them was worse than the emails (didnt think that was possible). I was told i can appeal which of course i am going to do, however if i loose and owe them the money i have to pay them the full amount, then re-list my item and the fees on the second sale wont be counted.

 

Can they be for real? their seller support is shocking, why on earth would i want to go through that stress and hassle again, i paid my fee's on time with cash so they should be retuning said fees via the same method.

 

Am i right in assuming they have to return my fee's in cash so basically just take it off the amount i owe them?

Link to post
Share on other sites

It seems odd that they told you the fees on the relist item won't be counted. I've never had this. It's always been that the seller fees were refunded at the time of refunding the buyer.

What would happen if you decided not to relist.

Have you tried posting on the sellers forum on ebay community? Maybe they know or have heard of this before.

Link to post
Share on other sites

Hi Nagasis, the woman i spoke to on the phone was absolutely useless, was instantly easy to tell she was reading a script. I did say that i had no intention of re-listing this item or ever selling any item useing their service again so i request my fee's back in real money not eBay credit but i think her script must have said error because she didnt really respond.

 

Her overall solution was, i pay ebay £46 and relist the item, when it sells my fee's wouldnt be taken a second time but i can see that going horribly wrong for a start. They would look into the buyer and potential delete and block the buyers account because she said the actions of the buyer are against eBays rules and would be suspended. So even thou it sounds like the buyer has broken rules she gets her account suspended and i get chased for money i can see why they cant chase the buyer for the money as they decided to play judge and jury and they got it wrong.

 

I spoke to a friend of the family who runs his own company, he spoke to his lawyer's and they all agreed that i should say to ebay that if they want the money from me they will have to take me to small claims court i will represent myself and the item and with a impartial judge i will win because the item is working. The friend of the family seems to think they wont bother with this course of action based on that fact they know they would loose.

 

Does this sound like good advice? or is it too much hassle and effort i love a good argument but i'm currently un-emplyed looking for work which is probably more stressful than my entire uni course last thing i need is another reason to make my blood pressure go sky high.

 

I havnt used the ebay forums, mainly because all the posts i've read people just state your the seller you have to offer refunds etc and then just end with pretty much its ebay suck it up and try again. Whilst i value everyone's opinion thats not going to make me feel much better i thought maybe a different community might offer a less biased insight.

 

ooops long reply again sorry.

 

It seems odd that they told you the fees on the relist item won't be counted. I've never had this. It's always been that the seller fees were refunded at the time of refunding the buyer.

What would happen if you decided not to relist.

Have you tried posting on the sellers forum on ebay community? Maybe they know or have heard of this before.

Link to post
Share on other sites

There is prob little more we can add. Things go wrong pn ebay for nearly everyone eventually you learn to deal with it and be careful about what you sell and who to. As youve discovered their customer service is awful but there is little you can do, if you are genuinelly agreived then sue them, many have been succesful but moaning on here will not get your money back. I like others above dont understand the fees situation, when sales r reversed ebay and paypal fees are refunded.

 

Andy

Link to post
Share on other sites

The only thing i can think of is maybe not having any money in paypal caused the fee's not to be refunded as technically i still have the money i made from the sale just in my bank account not paypal.

 

Either way i have decided to fight this case because they emailed me saying that they are glad i received the item working, and that because it works i can and should just re-list the item however they still wont reverse their decision which without saying the word they have near enough said that they were wrong.

 

I have told them that i am fully prepared to go down to their head office in the Richmond as i live about 30mins away from it or they can take me to court for the money.

 

Luckily i dont have to go through the hassle of suing them i have my money they will have to sue me if they want to be paid

 

There is prob little more we can add. Things go wrong pn ebay for nearly everyone eventually you learn to deal with it and be careful about what you sell and who to. As youve discovered their customer service is awful but there is little you can do, if you are genuinelly agreived then sue them, many have been succesful but moaning on here will not get your money back. I like others above dont understand the fees situation, when sales r reversed ebay and paypal fees are refunded.

 

Andy

Link to post
Share on other sites

No my paypal accont is 0 it was in negative during the dispute, however now my paypal says 0

 

but on ebay it says "You have an unpaid balance of £46.02 in connection to a case or cases in the Resolution Centre." so they claim i owe them the full amount they repaid her because she paid 36.02 plus £10 postage which they refunded. I can see why the say i owe them 46.02 because thats what they refunded the buyer however i havnt given back my paypal fee's or final sale fees so thats why it feels like they want me to pay 4 times for fee's.

 

Im going to get my some legal advice of my own via the citizens advice next week, so i know were i stand legally.

 

Is your Paypal account negative ?, how much do you believe Ebay/Paypal claim you owe them ?
Link to post
Share on other sites

I very much doubt whether CAB can give you any meaningful advice, they are a very busy organisation and the law regarding ebay/paypal is very unclear and is mostly covered by the T&C's, which dont forget you agreed to...so I doubt whether they would know where to start...this is further complicated by them being both registered in Luxombourg with a limited Uk prescence.

 

Either you pay Ebay, dont pay them (and youll be chased but they wont actually start any legal action) or sue them for the returnm of the fees (although I suspect that have actually complied with the law and T&C's so Im not sure how you could sue).

 

Andy

Link to post
Share on other sites

What I would pay is the 40.60 that is owed for the item.

Then id have a think about the £5 odd listing and final fees.

 

Do you want to be chased for such a small amount.?.

If youre like me I'd tell them where to go out of Principe, however im silly sometimes and will fight just for the sake of it. If 5 quid buys you a quiet life then maybe just as Andy says chalk it up to experience.

Link to post
Share on other sites

haha it sounds like were both the same, i'm very much of the opinion its the principle. Honestly i dont really want or need the hassle of being chased for money nor do i need or want the hassle of having to keep contacting them.

 

I would bite the bullet and loose the delivery fee's and chalk that upto experience, but the idea of not having fee's refunded and having to pay them again is probably the part that has really frustrated me. If they agree to me paying back what i actually received then yes for the quite life i would probably give in. I've always said these big companies rely on people just bowing down to them and they should be stood upto once in a while but it truly does seem like too much hassle.

 

 

What I would pay is the 40.60 that is owed for the item.

Then id have a think about the £5 odd listing and final fees.

 

Do you want to be chased for such a small amount.?.

If youre like me I'd tell them where to go out of Principe, however im silly sometimes and will fight just for the sake of it. If 5 quid buys you a quiet life then maybe just as Andy says chalk it up to experience.

Link to post
Share on other sites

Hey everyone its been a few days since my last post, i thought i would give an update and say that my persistence is starting to pay off. I decided to stop using the normal means of contact I.E the telephone calls and emails to customer service who where just absolutely useless and of no help, and decided to go straight to the organ grinder, I sent a direct email to the CEO and president of eBay.

 

He assigned someone from within the "office of the president" to assist me, currently they have admitted that their buyer protection system has flaws and that it does allow buyers to make fraudulent claims because they never see the items. They claim that because they do not inspect items they "cannot mediate or take sides in a dispute." i thought they did this all the time thou?

 

Anyway, they have finally admitted that i should not be out of pocket for their mistake in siding with the buyer, so they have issued me with a £20 eBay voucher that expires on the 31/12/2012. Its a gesture of good will however they still haven't explained why my eBay/pay fee's weren't refunded or why they are charging for them again.

 

I'm currently trying to get them to take the money off what i owe with the voucher as i have no real use for it and the whole point of selling something was to make some money to pay bills not buy more stuff i probably don't need.

 

Anyway i just wanted update the thread in case anyone else goes through the same issues, never back down without a fight if you know your honestly in the right these companies are big but they aren't against the law and a letter/email to the right person always helps :)

Link to post
Share on other sites

  • 3 weeks later...
  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...