I have owned the vehicle for a year..when I first informed the gap of the theft they gave me a valuation based on the GLASS website which is what they used ..I think it was roughly 22k.

Yes I am going to ring them on Monday and explain to them the offer and maybe foward the letter that the insurance have sent me which breaks everything down.

To update..I have been offered a market value of £21500 which has decreased to a settlement figure of roughly 17k..insurers have said for me to inform the GAP of their value and go from there . The invoice price is £22500. So I am just hoping now that GAP will be lenient and cover the 20% reduced figure and not the original insurers value ..wishful thinking though I'm guessing.

So they are doing what they are entitled to do and paying a percentage ?

Yes the reduced settlement is roughly 4K less than what the full value is where the added premium is £900 .

Thank you for all the replies .. Do you think I should write back to the u underwriting and ask for a premium adjustment instead of proportionate settlement ?

It is a "combined gap insurance " policy I will post the exclusions to see what you guys think EXCLUSIONS THIS INSURANCE DOES NOT COVER ANY CLAIM: 1. if the Insured Vehicle is stolen by any person w ho has access to the keys of the Insured Vehicle including but not limited to family members; 2. the follow ing makes of vehicle are excluded:- a) b) 3. in a) b) c) or any commercial vehicles over 3.5 tonne; any imported vehicle unless manufactured as right hand drive and purchased from an authorised UK distributor. respect of any Total Loss w hich occurs w hile the Insured Vehicle is being used for:- any type of competition or rallies, racing, any type of track day, off road, speed testing, pacemaking or reliability trials; commercial business use of hire and rew ard including and not limited to taxi, courier services and private hire; an emergency vehicle. is being driven by any person not holding a valid current licence to drive the Insured Vehicle. 4. in prescribed by a registered medical practitioner; respect of any Total Loss by accident when the driver of the Insured Vehicle is intoxicated by alcohol or under the influence of drugs not 5. arisingfromwar,invasion,actsofforeignenemies,hostilities(whetherwarbedeclaredornot),civilwar,rebellion,revolution,insurrection,acts of terrorism, military or usurped power or confiscation or nationalisation or requisition or destruction of or damage to property by or under the order of any government or public or local authority; 6. directly or indirectly caused by or contributed to or arising from ionising radiation, contamination by radioactivity from any nuclear fuel or from any nuclear w aste, from the combustion of nuclear fuel or the radioactive toxic explosive or other hazardous properties of any ex plosive nuclear assembly or nuclear component thereof; 7. in relation to Negative Equity (refer to Definition ‘Negative Equity’); 8. for any VAT element if the Insured are VAT registered; 9. for any excess in respect of the Motor Insurance if a Total Loss of the Insured Vehicle has not resulted in a benefit being paid under this Policy; 10. for any discount given by the Supplying Dealer; 11. if the Total Loss of the Insured Vehicle has been recorded and registered as Category X. Is there anywhere else in my policy where it could mention about not paying adjusted claims ? 6. If any information provided to the Insurer or Administrator by the Insured or anyone acting on behalf of the Insured is inaccurate or fraudulent or if the Insured fails to disclose any information in response to a specific request which might reasonably affect the Insurer's decision to provide insurance under this Policy, the Insured's right to any benefit under this Policy will end, and the Insurer shall be entitled to recover any benefit paid, and costs incurred as a result of any such fraudulent or misleading means. 7. If any information under this Policy is fraudulent or is intended to mislead the Insurer or the Administrator or if fraudulent or misleading means are used by the Insured or anyone acting on the Insured's behalf to obtain benefit under this Policy, the Insured's right to any benefit under this Policy shall end and the Insurer shall be entitled to recover any benefit paid, and costs incurred as a result of any such fraudulent or misleading means. I found this but as the insurance have accepted my claim I wouldn't say I have been misleading or fraudulent Is their any way I can foward my whole policy onto here somehow?

Hello Just a quick update the insurance company today have told me they will be settling the claim but to an 80% proportion value due to what my premium would of been if points declared . I am pleased but my next question is will my GAP insurance cover the extra 20 % or not ? My gap insurance previously said they cover what the invoice sheet was when purchased .

I'll have to talk to both my insurance and the gap insurance to see for certain if I'm entitled to anything

Yeah it was from the main Audi dealer so I should be ok..just a bit gutted that I will be left with nothing and have to try and find more money now to get a replacement car

Hi I don't quite understand what u mean ?

My car is 2014 model.. I am not too sure of the name of the cover ..my booklet says I am covered for a total loss protection or a finance gap protection whichever is the greater sum.it seems a bit unfair that I should be left with nothing after paying in that amount but as I say I'm not sure how it works ?

Thank you Changing the subject slightly you seem to be quite well informed on the subject so I am going to pick your brains if you don't mind . What happens with the outstanding finance on the car? I have gap Insurance so as long as my insurance covers me the balance will be covered. Am I just left with nothing after that ? I paid 1500 as a deposit and about 5k in payments. The original price was 22k going to 28k with interest and GMFV . I am not in a position to out a deposit down another car at the minute so just wondered is there any options for me or could I talk to Audi and ask for a replacement and to carry on the agreement ?

Broke into my home address and took the keys while I was asleep upstairs .

Yes they know after the 3 way call was made with the dvla during the claim .