Cap One PPI - What to do next?

[Andybars]

And when you do send it to FOS, an argument that I have seen used previously with some success on activation calls.

 

I completed the application form and noted that this insurance was not appropriate for my circumstances,

I therefore made an informed decision not to select it.

 

 

Capital One have alleged that a telephone conversation took place shortly afterwards and that I opted to take out this policy.

 

 

I can confirm that no such conversation around insurance took place.

The policy was unsuitable when I completed the application form,

there had been no change to my circumstances in the short period before the alleged sales call took place

and I would have had absolutely no reason to change my decision regarding the insurance.

 

 

I re-iterate that no discussion regarding insurance took place over the telephone,

had it done so I would have maintained my informed decision to decline the policy as one which I neither needed nor wanted.

 

And another just for Capital One cards

 

I also note that Capital One was fined by the regulator for systemic failures in PPI Sales processes between January 2005 and April 2006. Whilst this sale did not fall into that period there must be significant doubts around the sales practices and culture of the organisation in previous years. Given the scale of mis-selling identified I believe that it would be unsafe to rely upon Capital One's self diagnosis of historic sales practices as appropriate and compliant

Edited November 22, 2013 by Andybars
typo

[dx100uk]

good call

 

 

dx

[G&J]

Excellent info there... Thanks

 

Only difference with me it that my circumstances DID change between application in April 2000 and the alleged sales call. BUT... I will use the info in my covering letter... Thanks again.

 

G

[G&J]

My FOS details have today been sent, after talking to them on the phone

they said they will take it on and that in their opinion I have a good case for recompense.

 

It's been a long slow battle for me, mainly due to ill health (still)

but the help I have had on this forum is amazing

and I want to say a BIG thanks to all those who put themselves out to help 'me'.

 

As a kinda' final post (maybe not) I just have 2 questions or requests for further info:

 

My application to FOS is almost £4000 now with accruing interest (from the spreadies)

they say it can take up to 2yrs to go through...

so my question is,

do I still accrue interest or is it now frozen as a 'claim for the amount at present'?

 

 

That's the one question regarding PPI (promise)

 

 

So, NOW...

I want my pound of flesh from Cap One for all the problems they have given me over the last 10 yrs.

 

... I want to now instigate claiming back my expenses.

 

I mean over charges (which they had a field day with me)

 

Simply, where do I start this new venture?

and my NEXT claim from them?

Edited February 26, 2014 by dx100uk
post edited - behave - dx

[theoldrouge]

interest will cotinue to accrue, pers I would wait until your ppi claim is upheld, and then claim the charges back as further redress, as you would not have incurred them but for the ppi that was wrongly charged to your ac, that stops them from arguing as to the validty of the charges

Edited February 26, 2014 by theoldrouge
extra sentence